Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, extensive software development and integration experience, and strong communication, management, and problem-solving skills. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Senior Solution Sales Executive - Risk & Security

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 13, 2025

ServiceNow, a global leader since 2004, offers innovative AI solutions. The job involves sales strategy and digital transformation. The company promotes inclusivity and equal opportunities.

Teacher at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 13, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They are seeking a Teacher to lead, coach, and mentor less experienced teachers, implement their curriculum, and create a nurturing environment. The role involves partnering with parents, supporting center success, and cultivating positive relationships. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to equal opportunity employment.

Brand Storage Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Jan 13, 2025

IBM is seeking a Brand Sales Specialist to build relationships with clients, understand their needs, and showcase IBM's industry-leading solutions. The role involves client management, value communication, decision maker engagement, sales process leadership, and collaborative ecosystem engagement. Previous experience in selling distributed storage solutions, competitive selling, problem-solving, and leadership skills are required. Preferred skills include a client-centric drive, ROI communication, C-suite influence, effective communication, relationship building, and navigational expertise.

Systems Engineer (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior Systems Engineer with active Top Secret clearance for a significant federal government project in Washington, DC. The role involves collaborating with various teams to deliver new product features, enhance systems analysis practices, and mentor junior analysts. Required qualifications include 10+ years of technical analysis, clearance, Informatica skills, and strong communication abilities.

Cashier

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is seeking a Cashier with a positive attitude, customer service experience, and cash handling skills. The role involves operating a register, greeting customers, managing cash, and maintaining a clean work environment. Compensation starts at $21.90 per hour with benefits including medical, dental, vision, and work-life resources. The position may require physical demands and adherence to safety policies.

Senior Maintenance Technician - Friendship Heights

Company: Bozzuto

Location: Washington, DC

Posted Jan 13, 2025

Bozzuto, a residential property management company, emphasizes community, inclusivity, and professional growth. The Senior Maintenance Technician role involves leading troubleshooting, maintaining systems, and delivering excellent customer service. The company values its employees, offering competitive compensation, health benefits, retirement planning, tuition reimbursement, and a supportive work environment.

Supervisory Information Technology Specialist - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 13, 2025

This public notice announces the use of OPM's Direct Hire Authority for a position in the Office of the Under Secretary for Public Diplomacy and Public Affairs. The role involves overseeing AI integration into IT platforms, managing budgets, and engaging with senior staff. Applicants must be U.S. citizens, pass a drug test, obtain a Secret security clearance, and pass E-Verify. GS-14 applicants need IT-related experience demonstrating four competencies and specialized experience in policy guidance, AI collaboration, and software design. The role requires managing others, objectivity, adaptability, openness to new ideas, and commitment to tasks.

Director - Financial Engineering (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 13, 2025

Fannie Mae is seeking a Director of Financial Engineering to lead the team responsible for applying financial models and advanced tools to support the single-family business in structuring Credit Risk Transfer (CRT) deals. The role involves optimizing capital efficiency, leading a CRT analytics group, and providing thought leadership to senior management. The ideal candidate will have 8+ years of financial analysis experience, expertise in structured products in the mortgage space, and a master's degree preferred. The position offers the flexibility to make each day your own while working alongside a supportive team.

Software Developer-Mid

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid-Level Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and collaboration with senior architects and analysts. Required skills include JavaScript (ES6 and higher), Angular, Material UI, RESTful design, .NET Framework 4+, C#, F#, OpenText Content Server, and various development tools. The position offers competitive compensation, comprehensive insurance, and a supportive work environment.

Sales Development Representative, Federal

Company: Planet

Location: Washington, DC / Remote

Posted Jan 13, 2025

Assistant Hospital Services Administrator

Company: DaVita

Location: Washington, DC

Posted Jan 13, 2025

DaVita is a company that offers a community first, company second culture based on Core Values that really matter. They provide award-winning education and training across multiple career paths to help employees reach their potential. The company has a comprehensive benefits package designed to enhance health, financial well-being, and future. They also have a passion for making a difference in people's lives.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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