Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Mid Quality Assurance Engineer- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a Mid-Level Quality Assurance Engineer with active Top-Secret clearance for a project in Washington, DC. The role involves evaluating software functions, designing test protocols, collaborating with development teams, and reporting results. Required qualifications include proficiency in Java, JavaScript, PL/SQL, Git, Azure DevOps, SAST, unit and integration testing, automated testing, end-to-end testing, ABAC/RBAC, Windows Service Fabric, Splunk administration, Windows server administration, Agile principles, and 5+ years of QA experience. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, parental leave, learning opportunities, and wellness programs.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 12, 2025

This job description outlines a Cyber Network Defense Analyst role with 24x7 support, SOC analyst responsibilities, and a competitive pay range of $67,600.00 - $122,200.00. Requirements include TS/SCI clearance, US citizenship, and certifications like Sec+ or CySA+. The position offers career growth and technical challenges in network security monitoring and threat analysis.

Senior Graphics Reporter, WP Intelligence

Company: The Washington Post

Location: Washington, DC

Posted Jan 12, 2025

The Washington Post is seeking an experienced graphics reporter for its new subscription division, WP Intelligence. The role involves creating charts, graphics, and data visualizations for C-Suite executives, thought leaders, and policy influencers. Key responsibilities include enhancing reports, delivering valuable graphics, and understanding customer needs across multiple departments. Requirements include at least five years of experience in designing and producing charts and data visualizations, proficiency with Adobe Illustrator and PowerPoint, and knowledge of code (React preferred), statistical software (R, Python), and production and news experience. The salary range is $109,200.00 - $182,000.00. Benefits include comprehensive health coverage, pension and 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, backup care, gender affirming services, pet insurance, and more. The Washington Post values diversity and innovation.

Center Director

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 12, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Center Director. The role involves hiring and developing a team of educators, partnering with parents, and growing KinderCare's community presence. The company offers a world-class curriculum, center accreditation, and benefits including discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to providing high-quality child care to all families, regardless of background.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, proficiency in AWS, Azure, GitLab, JFROG Artifactory, Splunk, and Nessus Tenable Security Center. US Citizenship is mandatory. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Enterprise SF Risk - Loan Quality Compliance - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 12, 2025

Fannie Mae is seeking a Senior Associate for the Enterprise SF Risk - Loan Quality Compliance role. The successful candidate will perform forensic reviews on appraisals and loan file documents, identify potential risks, and ensure compliance with Fannie Mae eligibility requirements. They will prepare defendable repurchase request reports, communicate with lenders and external appraisers, and collaborate with internal teams. The ideal candidate will have 2 years of experience in underwriting mortgage loans, knowledge of Fannie Mae Selling Guide requirements, and skills in data analysis and risk assessment. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits package.

Property Manager - Shaw

Company: Bozzuto

Location: Washington, DC

Posted Jan 12, 2025

Bozzuto is a community-focused organization that aims to deliver exceptional experiences to all stakeholders. The company values creativity, concern, passion, and the pursuit of perfection. They seek a CEO and head coach Property Manager with a strong leadership background, excellent client relationship skills, and experience in property management, hospitality, or retail. The role involves leading by example, managing financial performance, and fostering team growth. Bozzuto offers competitive compensation, health & wellness benefits, retirement planning, tuition reimbursement, and a diverse range of employee resource groups.

Special Investigation Unit Manager Clinical Certified Professional Coder (Aetna SIU)

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health seeks a Manager to lead a team of Certified Professional Coders (CPC) for fraud detection, investigation, and prevention. The role involves overseeing coding reviews, ensuring compliance with regulations, and developing strategies for workload management and process improvements. The company values employee empowerment, innovation, and delivering personalized, convenient, and affordable healthcare.

CT Technologist - Seattle/Capitol Hill - Full-Time

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Jan 12, 2025

The job posting highlights the company's commitment to employees, offering competitive wages, a recent 9% wage increase, and a $10,000 sign-on bonus. The role involves providing CT and diagnostic X-ray imaging services, ensuring patient safety, and maintaining high-quality testing. The position requires strong customer service skills, adherence to safety protocols, and the ability to work effectively in a team.

Associate General Counsel, AI Product

Company: Meta

Location: Washington, DC

Posted Jan 12, 2025

Meta is seeking a tech-savvy individual to serve as Product Counsel for their AI product counseling team. The role involves advising AI and ML teams on legal and regulatory issues, applying complex legal frameworks to a rapidly evolving field. This is a full-time position offering an opportunity to join a growing legal team and work on novel issues in an exciting environment. The ideal candidate will have a J.D. degree, active membership in a US state bar, 8+ years of legal experience, and demonstrated business judgment and client counseling skills. Preferred qualifications include product counseling experience, prior in-house experience at a tech company, and understanding of AI/ML practices.

Pharmacist - Clinical Advisor

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is seeking a Clinical Advisor, a pharmacist role that leverages clinical skills in a client-facing position. The role involves serving as a clinical subject matter expert, providing consulting services, educating clients on CVS Health's clinical programs, and updating plan requirements. Success is measured by high client satisfaction and increased client revenue. The position requires 3 years of managed care experience, a valid pharmacy license, strong analytical skills, and the ability to travel up to 40% of the time. Preferred qualifications include PBM or health plan client experience, proficiency in MS Office, and superior written and organizational skills.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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