Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Marketing Strategy and Analytics Specialist (Hybrid)

Company: ICF

Location: Washington DC

Posted Dec 25, 2024

The job posting is for a Marketing Strategy and Analytics Specialist position at ICF, a global advisory and technology services provider. The role involves developing and executing fact-based reporting and analysis on marketing campaigns, preparing detailed performance reports, collecting and analyzing marketing data, supporting conversion optimization strategies, and collaborating with cross-functional teams. The ideal candidate should have a Bachelor's degree, 2+ years of experience in marketing analytics, and skills in data visualization, reporting, and project management.

Splunk SOAR Engineer - TS/SCI with FS Poly | McLean, VA

Company: Optiv

Location: Washington DC

Posted Dec 25, 2024

The text describes a role for a Splunk SOAR Engineer at Optiv + ClearSharks. The role involves delivering success for customers, developing corporate strategy, training and fine-tuning skills, managing team members, engaging in engagement delivery, and automating issue resolution. The ideal candidate should have an active TSSCI clearance, proven experience with Splunk SOAR, strong background in developing and maintaining automation playbooks and scripts, security certification, experience operating in classified environments, and robust understanding of identity SIEM cybersecurity and infrastructure concepts. The role also requires strong interpersonal skills, ability to work collaboratively in a team, and experience leading an engineering team.

Assistant Manager of Billing

Company: Crowell & Moring

Location: Washington DC

Posted Dec 25, 2024

The job description is for an Assistant Manager of Billing at Crowell & Moring LLP. The role involves leading billing operations, ensuring efficiency, accuracy, and adherence to firm policies. The position requires supervising a team, managing daily operations, and handling reporting requirements. The qualifications include a Bachelor's degree in Accounting or related field, at least 5 years of experience in billing with supervision, and advanced knowledge of accounting concepts and account systems.

Conflicts Analyst

Company: Hogan Lovells

Location: Washington DC

Posted Dec 25, 2024

The text describes a job opening for a Conflicts Analyst at Hogan Lovells. The role involves identifying and resolving conflict of interest issues, working closely with the Ethics Committee, attorneys, and administration. Successful candidates should have relevant experience, strong organizational skills, and the ability to work under pressure. The annualized salary range is $65,000 to $88,000 depending on experience.

Network Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 25, 2024

CACI is seeking a Network Engineer with at least 7 years of experience in Cisco Firewalls, Palo Alto Firewalls, Cisco Wireless Technologies, Networking monitoring solutions, and Cloud Service Providers like AWS, Azure, and GCP. The ideal candidate will have a Bachelor's or Master's degree in Computer Science or a related discipline, or a PhD. The position offers a competitive salary range of $94,400 to $198,300.

Cleared Subcontract Administrator II

Company: Amentum

Location: Washington DC

Posted Dec 25, 2024

Amentum is seeking a Subcontract Administrator II with an active Secret Clearance to work a hybrid role in Annapolis Junction, Maryland. The position requires strong subcontract administration skills, compliance with government policies, and the ability to work independently and collaborate with stakeholders. The role involves coordinating and producing subcontract documentation, assisting in procurement documentation, selecting appropriate subcontract types, evaluating proposals, and managing subcontract files.

Sales and Design Consultant

Company: California Closets BC

Location: Washington DC

Posted Dec 25, 2024

California Closets is a company that specializes in custom organizational solutions and exceptional service. They believe that home should be a source of creativity, comfort, and connection. The Sales and Design Consultant role is crucial to delivering highly personalized whole-home design solutions and exceptional service. The company offers a fun, creative, and inclusive work environment, a generous compensation package, health insurance, 401k retirement plan, company leads, a company-issued cell phone, and mileage reimbursement. The duties and responsibilities include commuting to customers' homes, meeting sales targets, following up with customers, collaborating with the installation team, managing a portfolio of projects, and having interior design education or direct industry experience.

Group Leader, Integration Specialist

Company: CAE

Location: Washington DC

Posted Dec 25, 2024

The role of Integration Specialist IS group leader at CAE involves providing leadership, technical direction, and project management for various programs. The individual must have a minimum of five years of experience in flight simulation or related industries, along with skills in cost estimating, budgeting, scheduling, and task performance management. They must also have an understanding of computer software and hardware architectures, real-time operating systems, software scheduling, distributed computational systems, real-time interfaces, reflective memory technologies, and networks. The role requires excellent written and verbal communication skills, the ability to effectively lead technical teams, and compliance with company security and data protection policies.

2025 Integrated Systems Cost and Schedule Analyst Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 25, 2024

The Aerospace Corporation is seeking a full-time Undergraduate-level Integrated Systems Cost and Schedule Analyst Intern to support systems engineering and cost analysis for various customers in the National Security, Civil, and Commercial, and International Space Communities. The intern will analyze cost and technical data, participate in trade and concurrent engineering studies, develop cost estimates, and utilize industry tools for schedule risk assessments and structural integrity analyses. The internship offers a competitive compensation package, temporary housing assistance, and the opportunity to work with a diverse and dynamic portfolio of programs and national challenges.

Sr Executive Assistant, Secure Federal Operations

Company: T-Mobile

Location: Washington DC

Posted Dec 25, 2024

The text describes a job posting for a Senior Executive Assistant position at T-Mobile. The role requires advanced administrative skills, research, data analysis, and management of executive schedules. The qualifications include an Associates or Bachelors degree, 7 years of supporting executive leaders, and organizational skills. The role requires US citizenship and a security clearance. The base pay range is $3171-$5720, with a corporate bonus target of 10. The benefits include medical, dental, and vision insurance, a 401k, employee stock grants, and paid time off.

Territory Manager - Seattle

Company: Hewlett Packard Enterprise

Location: Washington DC

Posted Dec 25, 2024

The role of Territory Manager, Seattle is a remote position with Hewlett Packard Enterprise. The candidate will focus on developing a long-term sales pipeline, providing support to account managers, and selling complex products or solutions to customers. The ideal candidate should have 12+ years of related sales experience, a university degree, and expertise in the given field. The role requires strong knowledge of products, competitors, and industry trends. The candidate should be able to balance strategic and tactical pursuits, collaborate with account leads, and work effectively with partners to drive additional revenue.

Help Desk Technician I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 25, 2024

We are seeking a candidate with IT support experience to provide technical support to approximately 300 users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. The position is on-site in Silver Spring, MD, with the possibility of limited telework. The candidate will be responsible for providing IT desktop support, addressing assigned incidents and problems, and maintaining records of daily data communication transactions. The candidate should be knowledgeable with Windows 10 and 11 Operating Systems, MS Office Applications, Google Mail and Google Applications, and Trellix GoverLan Cisco Secure VPN.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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