Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Insurance Sales Executive - Bethesda, MD, Pittsburgh, PA

Company: F.N.B. Corporation

Location: Washington DC

Posted Dec 21, 2024

This job posting is for a Sales Executive position in the INSA Business Unit. The incumbent is responsible for selling new business and renewing accounts, conducting sales activities, and building a pipeline of prospects. They must work collaboratively with Bank partners to identify financial service solutions for all customers. The position requires excellent project management, communication, organizational, analytical, and interpersonal skills. Applicants must be willing to use a personal computer and job-related software, and have a basic level of MS Word and intermediate level of MS Excel. Experience with ITI TAM and office systems is preferred. FNB Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

SME Functional Lead – Imagery Analysis and Sensors

Company: DarkStar Intelligence

Location: Washington DC

Posted Dec 22, 2024

The SME Functional Lead for Imagery Analysis and Sensors will provide expert-level guidance and leadership in the development and delivery of training focused on imagery analytic tradecraft methodology and technology. The position involves leading the curriculum development and instructing courses aimed at enhancing the skills of NGA and Intelligence Community IC personnel in the application of imagery analysis techniques and tools.

Staff Nurse - Ambulatory Chemo Infusion Center (Per diem Capitol Hill)

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 22, 2024

The job involves providing nursing care to patients on an on-call basis, adhering to Kaiser Foundation Health Plan of Washington standards and policies. The RN is an integral member of the healthcare team, overseeing patient assessment and formulating care plans. Responsibilities include ongoing assessment, developing care plans, providing interventions, and collaborating with the healthcare team. The RN also communicates with patients and families, identifies educational needs, and promotes health and preventive measures. Basic qualifications include an Associate's degree in Nursing, a Registered Nurse license (Washington), and Basic Life Support certification.

RN - ED - Part Time(24hrs) - Days

Company: Mercy

Location: Washington, Missouri

Posted Dec 22, 2024

Mercy Hospital Washington is offering a Part Time (24 hrs/wk) position for RNs in the Emergency Department with a generous Sign on Bonus up to $10,000. The department has a Nurse to patient ratio of generally 1:4 and offers a variety of illnesses and injuries to care for. Incentives include Stay Premium Program, Education Assistance, Loan Forgiveness, Tuition Reimbursement, comprehensive medical benefits, PTO/Vacation Time, and Employer-Matched Retirement Funds. Physical requirements include lifting 50 pounds, prolonged standing, and various bending and twisting movements.

Federal Account Manager - US Navy and Marine Corps

Company: GCyber

Location: Washington DC

Posted Dec 22, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the US Navy and Marine Corps accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development focusing on US Navy and Marine Corps accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other related tasks.

Immigration Legal Specialist

Company: Feld Entertainment

Location: Washington DC

Posted Dec 22, 2024

The job description involves providing legal administrative support to the VP of International Legal Affairs and Immigration Counsel. Responsibilities include coordinating with other departments, collecting and compiling information for employee immigration applications, reviewing and proofreading gathered information, filing work permits, scheduling visa appointments, managing tracking documents, preparing and processing immigration case filings, assisting with Form I129 petitions, handling overflow legal matters, traveling to embassies and consulates, and communicating with touring personnel. The role requires a college degree or paralegal/legal assistant degree, experience in preparing and filing immigration cases, and the ability to work fluctuating hours. Feld Entertainment, the company, encourages COVID vaccination and is an equal opportunity employer.

Acquisition Quality Specialist

Company: Hive Group LLC

Location: Washington DC

Posted Dec 22, 2024

Hive Group is a growing SDVOSB HUBZone small business seeking an experienced Acquisition Quality Specialist to join their team. The role involves conducting quality reviews, identifying best practices, and providing recommendations for standardized operations. The position requires a Bachelor's degree in Business Administration or Finance, minimum of 3 years in contract or project management, and minimum of 2 years with Federal Acquisition Regulations (FAR). The role is remote and Hive Group is an Equal Employment Opportunity and Affirmative Action employer.

Lab Support Technician - Full Time Evenings

Company: Mercy

Location: Washington, Missouri

Posted Dec 22, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and heart, and have been recognized as a top workplace. The Lab Support Technician (LST I) role involves supporting laboratory functions, acquiring specimens, and ensuring HIPAA confidentiality. Mercy provides comprehensive benefits, including health coverage, PTO, tuition reimbursement, and retirement funds. They encourage applicants who are compassionate, professional, positive, and advocates for excellent care.

Windows Systems Architect with Automation

Company: CACI International Inc

Location: Washington DC

Posted Dec 22, 2024

This job posting is for a full-time, on-site position as a Windows Systems Architect with Automation at CACI. The role involves supporting the sponsors engineering branch, performing various duties such as installations, debugging, maintenance, upgrades, and general support for a light enterprise Microsoft Windows-based environment. The candidate should have experience with Active Directory, Windows Server, Workstation, and complimentary services and software. The role also requires applying sound engineering practices, good judgement, and technical skills to achieve short and long-term goals. The candidate should be a proactive self-starter with minimal supervision, capable of monitoring infrastructure, identifying and coordinating implementation changes, and providing end-user support and issue resolution.

Account Executive

Company: Nexstar Media Group, Inc.

Location: Washington DC

Posted Dec 22, 2024

The Sales Account Executive role involves generating advertising revenue by calling on established agencies, convincing potential clients of the merits of television, OTT, and digital advertising. The role requires implementing strategies to consistently grow revenue, establishing credible relationships with the local business community, making sales calls, maintaining and developing accounts, preparing and delivering sales presentations, and providing clients with information regarding rates and advertising schedules. The role requires a Bachelor's degree in Marketing, Advertising, or Mass Communications, minimum one year of sales experience, a valid driver's license, and proficiency with office equipment. The company offers a competitive compensation plan and benefits.

Specialist II - EH&S

Company: Carpenter Technology Corporation

Location: Washington DC

Posted Dec 21, 2024

Latrobe Specialty Metals Distribution LSD, located in Vienna, Ohio, is a part of Carpenter Technology Corporation. They serve North America's tooling customers with a wide range of products, extensive value-added services, and unmatched metallurgical expertise. LSD inventories over 60 specialty alloys for demanding applications. They offer extensive value-added capabilities, including production sawing, CNC high-speed precision sawing, CNC lathe turning, milling, grinding, heat treating, and hollow boring. The company values safety and has a dedicated EHampS Specialist II position with a Bachelor's degree in a related safety science, engineering, or manufacturing, and 35 years of safety or manufacturing experience.

Account Executive

Company: Nexstar Media Group, Inc.

Location: Washington DC

Posted Dec 22, 2024

The Sales Account Executive role involves generating advertising revenue by calling on established agencies, convincing potential clients of the merits of television, OTT, and digital advertising. The role requires implementing strategies to consistently grow revenue, establishing credible relationships with the local business community, making sales calls, maintaining and developing accounts, preparing and delivering sales presentations, and providing clients with information regarding rates and advertising schedules. The role requires a Bachelor's degree in Marketing, Advertising, or Mass Communications, minimum one year of sales experience, a valid driver's license, and proficiency with office equipment. The company offers a competitive compensation plan and benefits.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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