Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

OB/GYN Needed at an FQHC in Washington State

Company: CompHealth

Location: Kennewick, Washington

Posted Dec 21, 2024

The text promotes a job opportunity in the Tri-Cities area of Washington, highlighting its numerous advantages. These include over 300 days of sunshine annually, an affordable housing market, excellent education systems, proximity to over 160 wineries and microbreweries, and abundant recreational activities. The job itself offers a competitive salary, growth opportunities, and a good benefits package. It involves managing both low- and high-risk pregnancies with onsite robotics, and the employer is open to negotiating a sign-on bonus and loan repayment. The position requires board certification or eligibility.

Management and Program Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Des Moines, Washington Des Moines, Washington

Posted Dec 21, 2024

This job posting outlines requirements for a Management and Program Analyst position with the FAA, including citizenship, documentation, and qualifications. It details the need for specialized experience, work history examples, and mentions benefits while noting potential background investigations and probationary periods.

Retail Banker II (Howard Shaw)

Company: TD Bank

Location: Washington, DC

Posted Dec 21, 2024

TD Securities is seeking a Retail Banker II in Washington, D.C. The role involves delivering TD's brand promise by providing financial expertise and consultative advice to customers. The ideal candidate should have 2+ years of related experience, superior customer service skills, and proficiency in Microsoft Office. The position offers growth opportunities, fair compensation, and a positive work environment. The candidate must be eligible for employment with a covered financial institution and register with the NMLS. The role involves delivering legendary customer experiences, understanding and supporting the bank's customer service strategy, and promoting the full suite of products and services.

Program Support Assistant (OA)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 21, 2024

This job posting is for an administrative position at the Mann-Grandstaff Veterans Affairs Medical Center in Spokane, WA. The role supports programs and staff in the Quality, Safety and Value Service, Environmental, Safety & Health, and Informatics & Analytics Department. Requirements include U.S. citizenship, completion of an online assessment, Selective Service Registration for eligible males, and participation in vaccination programs. Qualifications necessitate one year of specialized experience in clerical tasks, data management, and computer software usage, or equivalent education. The position offers comprehensive federal benefits.

Security Engineer, Investigations - i3E

Company: Meta

Location: Washington, DC

Posted Dec 21, 2024

Meta's Integrity, Investigations, and Intelligence (i3) teams are recruiting security engineers to combat threats like criminal organizations, human trafficking, and scams on platforms such as Facebook, Instagram, WhatsApp, and Oculus. The role involves proactive threat hunting, complex case investigations, and automating investigative processes. The ideal candidate should be a results-driven self-starter with proficiency in scripting languages like PHP or Python, and experience in large-scale data analysis. The position offers the opportunity to work on high-visibility, challenging risks and make a significant impact on user safety.

General Manager

Company: CBRE

Location: Washington, DC

Posted Dec 21, 2024

The CBRE Property Management General Manager role involves supervising a team responsible for managing large portfolios of properties. Key responsibilities include providing formal supervision, monitoring staff training and development, conducting performance evaluations, overseeing recruitment, coordinating daily activities, setting deadlines, mentoring staff, handling tenant issues, and preparing reports. The role requires a Bachelor's Degree or equivalent experience, strong leadership skills, in-depth knowledge of Microsoft Office, extensive organizational skills, and U.S. work authorization. CBRE offers a comprehensive benefits package, competitive salary ($140,000 - $150,000 annually), and potential for a discretionary bonus. The company values diversity and provides reasonable accommodations for applicants with disabilities.

HR Assistant

Company: Sodexo

Location: Washington, DC

Posted Dec 21, 2024

Sodexo is seeking a HR Assistant for a full-time position at Howard University. The role involves compiling and maintaining personnel records, processing applications, scheduling interviews, and handling payroll-related functions. The company emphasizes a flexible and supportive work environment, offering benefits such as paid time off, medical, dental, vision, tuition reimbursement, and a 401k. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued. The ideal candidate should be team-oriented, adaptable, reliable, and committed to creating a healthy/safe working environment.

Business Account Executive (Bilingual Spanish)

Company: Spectrum

Location: Washington DC

Posted Dec 21, 2024

The Business Account Executive is responsible for selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. The role involves generating sales leads, developing and implementing a territory plan, and maintaining accurate records of sales and prospecting activities. The position offers a comprehensive compensation package, including base pay and commission earnings target.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 21, 2024

This is a public notice for a job opening in the Bureau of Economic and Business Affairs, Office of Economic Policy and Public Diplomacy (EB/EPPD). The role involves monitoring significant global developments and trends to support U.S. foreign policy objectives. Duties include providing insights into foreign affairs, advising on policy issues, developing and overseeing foreign assistance, and analyzing the impacts of international business transactions. The position requires U.S. citizenship, a Secret security clearance, and either a bachelor's or graduate degree in relevant fields or equivalent experience. Applicants must have at least one year of specialized experience or 3 years of progressively higher-level graduate education.

Program Analyst - BIL

Company: Department of Transportation - Federal Transit Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Transit Administration (FTA) is seeking a Program Analyst for the Office of Budget and Policy, Strategic Planning Division. The role involves strategic planning, program evaluation, and data-driven management. The position requires U.S. citizenship and specialized experience. It offers a comprehensive benefits package and work-life flexibilities, including telework. Qualifications include experience in quantitative and qualitative analyses, performance planning, and reporting.

Supervisory Computer Assisted Ordering Technician

Company: Department of Defense - Defense Commissary Agency

Location: McChord AFB, Washington McChord AFB, Washington

Posted Dec 21, 2024

This job announcement is for a position that requires U.S. citizenship, a minimum age requirement, and successful completion of E-Verify and a background investigation. The role involves providing direction and supervision to CAO technicians to maintain accurate inventory levels, which in turn determines optimal ordering quantities and ensures product availability. The job requires one year of experience in retail procurement and distribution methods, food merchandising, and store management. Physical requirements include the ability to work in extreme temperatures and wear protective clothing. The position is exempt from overtime and is not covered by a bargaining unit. A comprehensive benefits package is offered to federal employees.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The text describes a job opportunity within the Mental Health Residential Rehabilitation Treatment Program (MHRRTP), a 64-bed facility offering various specialized programs. The role requires U.S. citizenship, completion of an online assessment, and potential urinalysis for drug screening. Eligibility is subject to background checks and probationary periods. Qualifications include either specialized experience or relevant education. English language proficiency is mandatory. Physical demands involve occasional heavy lifting and various movements. Working conditions include direct patient care, use of personal protective equipment, and potential for off-site trainings. The position offers comprehensive federal benefits and requires COVID-19 vaccination upon hiring.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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