Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

JP Morgan Chase Institute - Research Associate

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

Join a renowned global think tank, the JPMorgan Chase Institute, as a Research Associate. You'll conduct economic research on small businesses and local economic development using JPMorgan Chase's proprietary big data. Collaborate with the Institute's research team to develop cutting-edge analyses, utilizing large datasets for public and academic discourse. The role requires a Bachelor's degree in a relevant field, strong programming skills, and excellent communication abilities. Preferred skills include Python/SQL, big data cloud computing, and experience with financial services datasets.

Data Scientist, Product Analytics

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

As a Data Scientist at Meta, you'll shape the future of products like Facebook, Instagram, and Oculus. You'll collaborate with diverse teams, use data to solve product challenges, and influence product strategy. Your role involves guiding teams with data insights, developing hypotheses, and presenting data-driven stories to influence partners.

Family Nurse Practitioner

Company: U.S. Army 1st Medical Recruiting Battalion

Location: Washington, District of Columbia

Posted Dec 20, 2024

The U.S. Army offers a rewarding career for Family Nurse Practitioners. They provide top-tier primary care to service members, retirees, and their families. As an Army Family Nurse Practitioner, you'll conduct physical examinations, diagnostic testing, and patient referrals. You'll have the opportunity to lead teams, conduct research, and advocate for patients. The Army Nurses Corps also offers competitive benefits including education loan repayment, tuition scholarships, travel opportunities, and comprehensive healthcare. Eligibility requires a Master's or Doctorate in Nursing with a Family Nurse Practitioner specialization, an active RN license, FNP-BC certification, and U.S. citizenship.

Head of Emergency Response, Trust & Safety - USDS

Company: TikTok

Location: Washington, DC

Posted Dec 20, 2024

TikTok U.S. Data Security (USDS) is a division of TikTok focused on data protection and content assurance. They aim to ensure a safe environment for U.S. users, enabling creativity and joy. The Emergency Response Team (ERT) within USDS handles emergency data disclosures to law enforcement. They seek a strategic leader for the Head of Emergency Response role, managing a 24-hour team dealing with sensitive, high-stakes situations. The role involves overseeing operations across time zones, fostering team growth, and navigating complex legal risks.

BI Analyst

Company: OVHcloud

Location: Washington DC

Posted Dec 20, 2024

The Marketing BI Analyst role at OVHcloud US involves providing business intelligence for Marketing Operations, implementing Marketo Measure/Bizible, and collaborating with remote stakeholders. The ideal candidate should have a Bachelor's degree in Computer Science or related fields, 2+ years of marketing trend modeling experience, and proficiency in Python. Experience with Marketo Measure/Bizible and other marketing software is preferred.

IT Specialist (DATA MANAGEMENT/INFORMATION SECURITY) - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This is a public notice for a Direct Hire Authority position in the Office of Consular Systems and Technology, Bureau of Consular Affairs, U.S. Department of State. The role requires U.S. citizenship, a Top Secret security clearance, and successful completion of E-Verify. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. They must also have at least one year of specialized experience equivalent to the GS-13 level in the Federal service. Qualifications include experience with project management, automated solutions, Cybersecurity capabilities, and managing the cybersecurity posture of Federal Information Security Modernization Act (FISMA) systems.

Guest Advocate (Cashier), General Merchandise, Inbound (Stocking), Starbucks (T3320)

Company: Target

Location: Washington, DC

Posted Dec 20, 2024

Target offers a Small Format Team Member position with a starting hourly rate of $17.75 USD per hour and a pay range of $17.75 USD - $26.65 USD per hour. The role involves providing exceptional guest service, maintaining store appearance, and supporting daily business priorities. Key responsibilities include greeting guests, ensuring product availability, executing price changes, and maintaining inventory accuracy. Target values a welcoming and helpful attitude, strong communication skills, and the ability to work in a fast-paced environment.

Onsite Support Specialist

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a highly experienced candidate for a Tier 1 and 2 support role, focusing on Homeland Secure Data Network (HSDN) and Classified Local Area Network (C-LAN) maintenance. The role involves working with Active Directory, Exchange, and various peripheral devices, as well as imaging, installing, and configuring workstations. The candidate should possess strong problem-solving skills, excellent communication abilities, and a willingness to learn new technologies. Preferred qualifications include DHS experience, understanding of DHCP and DNS, and familiarity with Secureview.

Solutions Consultant - US Army Tactical

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, challenging the status quo, and fostering a culture of disruptive innovation and collaboration. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and driving sales quotas. The company values diversity, offers comprehensive benefits, and is an equal opportunity employer.

Target Security Specialist

Company: Target

Location: Washington, DC

Posted Dec 20, 2024

Target is offering a job for a Security Specialist with a starting hourly rate of $20.50 USD. The role involves ensuring guest and team safety, crisis response, and preventing theft. The job requires skills in intelligence-led tactics, de-escalation, and use of Target's video surveillance system. The company values teamwork, providing meaningful experiences, and ethical conduct. The ideal candidate should be at least 18, have a high school diploma, and be comfortable with physical tasks like lifting and climbing.

Part-Time Beauty Advisor - Sephora

Company: Kohl's

Location: Washington, UT

Posted Dec 20, 2024

The role of a Beauty Advisor involves driving sales through a genuine passion for beauty and client engagement. Key responsibilities include identifying client needs, suggesting products, and maintaining expertise in top beauty brands. The role also involves executing merchandise sets, supporting replenishment, and visual standards. Other duties include active training participation, omni-processing support, inventory management, and maintaining department cleanliness. The ideal candidate should have a passion for beauty, client-facing retail experience, strong communication skills, and flexibility for various shifts. The pay starts at $13.70.

Product Policy Manager, GenAI

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is hiring a Product Policy Manager for its GenAI team. The role involves providing policy guidance to minimize risks in new GenAI products, building scalable safety frameworks, and collaborating with cross-functional teams. The ideal candidate should have a strong interest in AI policy, safety, and responsibility, along with experience in policy development and consensus building. Meta offers a competitive salary, benefits, and the opportunity to shape the future of social technology.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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