Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Privacy Program Manager, Assessment Response & Delivery

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is hiring for a Privacy Program Manager position in its Global Privacy Compliance Assurance, Assessment Response and Delivery team. The role involves leading cross-functional initiatives to ensure Meta meets its regulatory obligations and executes a best-in-class privacy program. The ideal candidate should have 6+ years of experience in business operations, project program management, strategy, or management consulting, with 3+ years in privacy or data protection. The role requires a keen interest in understanding Meta's platforms and tooling, and the ability to articulate complex solutions to leadership. Meta is committed to providing equal employment opportunities and offers a competitive salary package including bonus, equity, and benefits.

Criminal Investigator (Special Agent) - Hammer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes the role of a Special Agent in the U.S. Secret Service, detailing the job's responsibilities, salary range, and required qualifications. The position involves critical protective and investigative assignments, starting at $63,381 with potential for promotion to $153,354. It includes Law Enforcement Availability Pay (LEAP) of 25% of the locality rate. Essential requirements include U.S. citizenship, a valid driver's license, age between 21 and 37 (or 40 with veterans' preference), and passing a drug test and background check. Candidates must complete intensive training at FLETC and RTC, sign a mobility agreement, and meet visual and hearing standards. Qualifications include a bachelor's degree with superior academic achievement, or one to three years of specialized experience. The application process involves Phase I and II assessments, including NCIC, SAEE, physical abilities test, interview, credit check, security interview, polygraph examination, drug screening, and medical examination.

Technology Sales Territory Brand Partner Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM is seeking a skilled professional to establish trusted advisor relationships with 'Sell' partners, develop territory plans, and engage with IBM teams. The role involves leveraging ecosystem programs, enhancing sales velocity, negotiating for commitment, and demonstrating expertise in technology partner sales offerings. A proven history of co-selling, effective communication, and consistent target achievement are required. Knowledge of IBM's product suite and competitive distinctions is preferred.

D&I Risk & Strategy Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 20, 2024

Fannie Mae offers a job opportunity for a D&I Risk & Strategy Lead Associate (Flexible Hybrid). The role involves conducting compliance and operational risk evaluations, analyzing and presenting results, assessing D&I-related policies, and supporting strategic planning. The ideal candidate has 4 years of relevant experience, a bachelor's degree, and strong writing skills. A master's degree, familiarity with AI risks, and change management experience are desired. Fannie Mae is a flexible hybrid company committed to fostering diversity and inclusion.

GIS Analyst (TS/SCI Required)

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos is seeking a GIS Analyst to work remotely in the Washington D.C. Metro Area. The role involves analyzing and providing conflated information associated with Foundation feature data, maintaining and updating customer map and chart data, and geographic information. The candidate must have a high school diploma, active TS/SCI with the ability to obtain and maintain TS/SCI/Polygraph, and demonstrated experience with GIS software including ArcGIS Pro and QGIS. The position offers a pay range of $50,050.00 - $90,475.00.

Strategic Growth Manager

Company: Compass

Location: Washington, DC

Posted Dec 20, 2024

Compass, founded in 2012, is revolutionizing the real estate industry with its end-to-end platform. The Strategic Growth Manager role involves driving net-new revenue by bringing top-producing agents to Compass, selling the company's value proposition. This role requires high IQ and EQ, dealing directly with decision-makers. Qualified candidates should have a B.A. or B.S. and 5+ years of relevant experience, with a base pay range of $90,000-$110,000 annually. Compass offers a comprehensive benefits package and fosters a collaborative, inclusive culture.

Specialty Real Estate Finance (SREF) Portfolio Management Senior Manager

Company: Wells Fargo

Location: Washington, DC

Posted Dec 20, 2024

Wells Fargo is seeking a Commercial Real Estate - Specialty Real Estate Finance (SREF) Portfolio Management Manager. The role involves managing a portion of the SREF loan portfolio, leading a team of portfolio managers, and engaging with stakeholders and internal partners. Key responsibilities include managing and developing a team, executing control procedures, working with various teams for loan asset management, ensuring loans are appropriately hedged, and driving operational efficiency. The ideal candidate should have 6+ years of Commercial Real Estate Portfolio Management experience, strong analytical skills, and excellent communication abilities.

Federal Financials Business Consultant Senior

Company: CGI

Location: Washington, DC

Posted Dec 20, 2024

CGI Federal is seeking a Senior Federal Financials Business Consultant for a position in Washington, DC. The role involves working with clients to solve financial, budget, and audit remediation challenges. Key responsibilities include developing industry knowledge, leading Business Process Reengineering (BPR) efforts, assessing financial processes for automation opportunities, and providing quality client support. Required qualifications include 8+ years of accounting/financial experience, federal financial management expertise, and strong analytical and communication skills. The role offers a competitive salary range of $67,800.00 - $165,200.00, along with comprehensive benefits and opportunities for career growth.

Principal Salesforce Technical Architect

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term client relationships, collaboration, and opportunities to work on hybrid cloud and AI projects globally. The role of a Principal Salesforce Technical Architect involves managing large Salesforce implementations, providing architectural guidance, and technical expertise to delivery teams. Required expertise includes Salesforce Technical Architecture, Salesforce Development, and relevant certifications. Additional expertise in US Federal government security clearance is preferred.

Senior Sales Executive, Mid-Law (Northern FL, Miami)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking a Senior Sales Executive to sell products like Westlaw, Practical Law, HighQ, and CoCounsel to medium law firms in TN, Northern FL, or Miami. The role involves driving results, closing deals, managing relationships, and possessing deep product knowledge. The ideal candidate has 5+ years of sales experience, a college degree, and expertise in legal publishing. Thomson Reuters offers a comprehensive benefits package, flexible work environment, and a mission to promote justice, truth, and transparency.

SAP Reporting Lead

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. You'll work with industry visionaries to enhance hybrid cloud and AI journeys. The role involves overseeing data reports, generating Travel and Expense reports, and demonstrating knowledge of Federal Travel Regulation and industry compliance standards. Required expertise includes in-depth Concur configuration, report generation, data analytics, and strong analytical and communication skills. Candidates local to the DMV area may need to work onsite in Reston, VA.

Director, Account Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Director, Account Specialist role is crucial for leading a team of Managers and Account Specialists, ensuring customer satisfaction, and meeting performance metrics. Key responsibilities include collaborating with senior leadership, mitigating risks, monitoring industry trends, and analyzing customer data. The ideal candidate should have 10+ years of relevant experience, excellent communication skills, and proficiency in CRM software.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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