Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

On-Site Tier II Lead

Company: Leidos

Location: Washington DC

Posted Dec 14, 2024

Leidos Digital Modernization group is seeking an OnSite Tier II Lead to support the HEITS program in Washington DC. The Department of Homeland Security DHS has a continuing requirement for Homeland Enterprise Information Technology Secure Services HEITS for the continued operations and maintenance and evolution of the Homeland Secure Data Network HSDN and the Classified Local Area Network CLAN. The USSS OnSite lead will assist with overall responsibility with respect to the execution of the HEITS Service Lifecycle, including managing classified enterprise IT and telecommunication asset inventories, operation and maintenance services, IT and telecommunication hardware and software lifecycle, and maintaining the replacement and maintenance of the IT and telecommunication equipment and consumable inventories.

Integration Specialist

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

The Systems Integration Engineer position at CAE USA offers a comprehensive benefits package, a safe work environment, and opportunities for professional development. The role involves hardware/software integration, configuration management, and testing of simulation training devices. The ideal candidate should have a B.S. degree in Computer Science or related fields, excellent communication skills, and experience in computer systems setup, network administration, and simulation IO. The position requires US DoD Personal Security Clearance and the ability to travel both domestically and internationally.

Senior Analyst, Compensation

Company: Choice Hotels International

Location: Washington DC

Posted Dec 14, 2024

This is an opportunity to work as a Senior Analyst Compensation in the Total Rewards department of Choice Hotels, one of the world's largest lodging franchisors. The role involves providing analysis and building complex predictive models to ensure compensation programs and outcomes are consistent with market best practices, corporate initiatives, and compensation philosophy. The Senior Analyst Compensation will also evaluate new jobs for internal leveling and external market pricing, assist in the design and development of new compensation programs, and manage the annual compensation cycle. The role requires a Bachelor's Degree in Business Finance, Accounting, Computer Science, or a relevant discipline, and at least five years of experience working in consulting compensation finance analytics. The role is based in North Bethesda, MD, and offers a competitive compensation and benefits package.

Technical Product Manager

Company: CodeHunter

Location: Washington DC

Posted Dec 14, 2024

CodeHunter is seeking a Technical Product Manager with 3+ years of experience to play a pivotal role in advancing their cutting-edge cybersecurity platform. The ideal candidate will work closely with cross-functional teams to support the delivery of high-quality solutions that meet clients' needs using technical acumen and user research. The position offers a flexible work environment, a robust product backlog, and a strong bias for action. CodeHunter offers best-in-class benefits, including a 401K, health coverage, vision and dental coverage, company-sponsored training, parking or metro benefits, catered lunches, and a generous PTO policy.

Senior Data Engineer (Python, Java, AWS)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

Capital One is seeking a Senior Data Engineer with a strong background in data engineering, communication skills, and a willingness to work in a cross-functional team. The role involves collaborating with Agile teams, working with a team of developers, utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases, and sharing a passion for staying on top of tech trends.

Program Manager III

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

This position is responsible for overall program performance including schedule performance, cost performance, and customer affinity by executing the following duties. The ideal candidate should have a Bachelor's or Master's degree, at least 10 years of program management experience, and a strong background in earned value cost accounting and reporting. The role requires coordinating and working with cross-functional teams, strong communication skills, and Microsoft Office Suite skills. The position is eligible for DoD Personal Security Clearance and requires extensive travel.

Senior Named Account Executive, Department of Homeland Security

Company: Cloudflare

Location: Washington DC

Posted Dec 14, 2024

The sales team at Cloudflare is looking for a seasoned sales professional with a technical background to help cover the Federal market for US specifically DHS. The ideal candidate will be responsible for developing and executing against a comprehensive account territory plan, driving sales in a defined territory or account list to achieve revenue targets, and assisting in creating and articulating compelling value propositions for Cloudflare services. The person in this role will also manage contract negotiations, maintain a robust sales pipeline, and develop long-term strategic relationships with key accounts.

Manager, Machine Learning Engineering (Bank Tech)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

This job posting is for a Capital One Machine Learning Engineer position in McLean, Virginia. The role involves working on an Agile team to productionize machine learning applications and systems at scale, with responsibilities including designing, building, and delivering ML models and components, solving complex problems, collaborating with cross-functional teams, retraining and monitoring models in production, leveraging cloud-based architectures, and ensuring code quality and responsible AI practices. Basic qualifications include a Bachelor's degree, at least 6 years of experience in data-intensive solutions, and programming experience with Python, Scala, or Java. Preferred qualifications include a Master's or doctoral degree, experience building production-ready data pipelines, and experience with industry-recognized ML frameworks and public cloud platforms.

Tax Advisory Manager

Company: Amentum

Location: Washington DC

Posted Dec 15, 2024

The Tax Advisory Manager role at Amentum is a dynamic and challenging position responsible for tax research, planning, and modeling projects. The individual must have 4+ years of experience with a CPA and MBA, or 6+ years with a Bachelor's degree and CPA, or 8+ years with a Bachelor's in Accounting. The role requires strong organizational, analytical, and interpersonal skills. Light travel to Herndon VA or Chantilly VA is required.

Director - Public Affairs - Policy - Tax Trade & Intellectual Property

Company: Novo Nordisk

Location: Washington DC

Posted Dec 14, 2024

The text describes a role within Novo Nordisk's Market Access and Public Affairs team, focusing on tax policy, trade, intellectual property, and supply chain. The role involves policy development, advocacy, and collaboration with various internal and external stakeholders. The position requires a strong understanding of the US healthcare system and policy, as well as excellent communication and strategic planning skills.

Talent Acquisition Manager

Company: Marsh McLennan

Location: Washington DC

Posted Dec 14, 2024

The Talent Acquisition Manager is responsible for developing and implementing a corporate recruiting strategy for the MMA East Region. They collaborate with hiring managers, participate in strategy meetings, and manage the entire recruitment life cycle. The role involves partnering with senior management, understanding market trends, and promoting the company's unique employee value proposition. The manager also builds relationships with departments, creates a positive candidate experience, and manages the interview and hiring process. They track recruitment records, establish offer package details, and provide recruiting summary and metrics-driven reporting.

Prisma Cloud Solutions Architect

Company: Palo Alto Networks

Location: Washington DC

Posted Dec 14, 2024

Palo Alto Networks is a company that aims to be the cybersecurity partner of choice, protecting digital lives and shaping the future of cybersecurity. They value disruptive innovation, collaboration, integrity, and individuality. They offer ongoing learning, personal wellbeing programs, and a culture of psychological safety. The SA role is a highlight of a technical sales career, with opportunities to educate customers, showcase security best practices, and act as a conduit for customer feedback.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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