Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Operations Manager

Company: Cooley

Location: Washington DC

Posted Dec 11, 2024

The Operations Manager position at Cooley is seeking a professional to oversee general office operations, including facilities, conference services, mailroom, messenger services, reception, hospitality, food services, purchasing, reproduction services, and general office maintenance. The ideal candidate should have 5+ years of office facilities operations management experience in a professional services environment, be proficient in Microsoft Office suite, iManage, and other firm applications, and have strong analytical and interpersonal skills.

Outside Sales Specialist

Company: Audicus

Location: Washington DC

Posted Dec 11, 2024

Audicus is an innovative healthtech company looking for an experienced Outside Sales Specialist to join their mission-driven team. The role involves engaging in-store customer traffic, educating potential customers about their hearing solutions, and building relationships through multiple touchpoints. The company offers a competitive salary, commission, and benefits package. They are focused on building a diverse and inclusive workforce.

Junior Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 11, 2024

Radiant Digital offers technology consulting and business solutions for commercial and government clients. They provide end-to-end solution delivery, single project execution, and strategic resources. The Federal Account Manager role involves building relationships, identifying opportunities, developing account plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, and managing administrative tasks.

Project Manager (REF1727B)

Company: Citizant

Location: Washington DC

Posted Dec 11, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management. They strive to hire ethical, talented, passionate, and committed individuals who align with their core values. The Project Manager position offers a salary range of $150,000 to $175,000 annually, with responsibilities including project leadership, team management, data governance, and compliance. Qualifications include at least 10 years of experience in Federal IT Transformation, Enterprise Architecture, Data Management, and Governance. US Citizenship and DHS Public Trust clearance are required.

Gastroenterology / Rheumatology Senior Health and Science Specialist, North Seattle, WA

Company: Pfizer

Location: Washington DC

Posted Dec 11, 2024

The Senior Healthcare Rep is responsible for launching new products, deciding upon best strategies to manage business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. The role also involves sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders. The ideal candidate should possess customer market and business acumen, strong product and disease state knowledge, and excellent sales promotional and strategic business development skills.

Systems Administrator w/ TS/SCI

Company: Leidos

Location: Washington DC

Posted Dec 11, 2024

Leidos is seeking a Systems Administrator with experience in Linux and Windows to support multiple programs and projects in their Arlington VA office. The role involves maintaining workstations and servers, deploying patches, and assisting in policy development and information assurance. The ideal candidate should have knowledge of Active Directory, HyperV, VMWare, and Azure, as well as experience with patching, STIGing, and system upgrades in a classified environment.

Computer Engineer IV

Company: Red Gate Group

Location: Washington DC

Posted Dec 11, 2024

The Red Gate Group is seeking a skilled Computer Engineer IV to support DARPA's Adaptive Capabilities Office (ACO). The ACO collaborates closely with military services to tackle critical national security challenges by developing architectural solutions that integrate emerging technologies with innovative warfighting constructs. The role involves designing and developing advanced computing solutions, conducting research, collaborating with cross-functional teams, and validating architectural solutions. The ideal candidate should have an active TSSCI, a BS or MS in Computer Electrical or Electronics Engineering, Mathematics with a focus on computer science, and at least 14 years of experience in computer design, software development, or computer networks. The company is an Equal Opportunity Affirmative Action Employer.

Assistant Service Manager

Company: Van Metre Companies

Location: Washington DC

Posted Dec 11, 2024

Van Metre is seeking a candidate to fill an Assistant Service Manager position at their Woodland Park Apartments in Herndon, VA. The role involves overseeing all aspects of maintenance, expense control, scheduling, preventative maintenance, and ensuring completion of service tickets. The ideal candidate should have 4+ years of maintenance experience, EPA Type II or EPA Universal Certification, and a valid Drivers License. The position offers excellent benefits, a work environment that fosters excellence, and a robust Employee Wellness Program.

Service Manager

Company: Van Metre Companies

Location: Washington DC

Posted Dec 11, 2024

Van Metre is seeking a Service Manager for their Saratoga Square Apartments in Springfield, VA. The role involves overseeing all maintenance, managing the budget, and ensuring compliance with state and federal jurisdictions. The Service Manager must have 3+ years of maintenance experience, supervisory experience, HVAC certification, and CPO certification. The position offers excellent benefits, a work environment that fosters excellence, and a robust Employee Wellness Program.

Engineer II - Network Software for Hybrid Cloud (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 11, 2024

The text describes a position as an Engineer II in the development of Data Center Hybrid Cloud software stack. The role involves design, development, and troubleshooting of high-quality SDN solutions for next-gen network HW. The ideal candidate should have in-depth experience with network protocols and SDN technologies. The position requires collaboration with various teams and providing technical leadership. The qualifications include excellent coding skills, understanding of SDN architectures, and experience with virtualization technologies. The role offers a competitive salary and benefits package.

Full Motion Video (FMV) Analyst - Mid Level

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 11, 2024

The job description for the Full Motion Video (FMV) Analyst position at BAE Systems offers a unique three-week formal training course followed by on-the-job training. Candidates will learn FMV tradecraft, specialized instruction in exploitation tools and specific cultural familiarization, and produce imagery-derived graphic products and reports. The role requires a 5-year intelligence analysis experience with a focus on FMV or imagery analysis, or 3 years of FMV or imagery analysis experience and an associate's or bachelor's degree in a related field. The position also requires the ability to work a rotating shift schedule, maintain situational awareness, and relay intelligence in real-time. The required education and skills include MS Office proficiency, analytical writing, critical thinking, and the ability to prepare and present briefings. The preferred education and skills include practical experience with MAAS NES RemoteView SOCET GXP ArcGIS IEC, counterterrorism analysis, FMV operations experience, and GPC Program certifications.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Dec 11, 2024

The job posting for a Restaurant Assistant Manager at MGM Resorts International is seeking an individual with high volume restaurant management or supervisory experience. The ideal candidate should have excellent customer service skills, effective listening abilities, and strong judgment skills. The job involves daily floor plans, supervising floor service, managing employee evaluations, and maintaining communication with management and culinary staff. The ideal candidate should also have working knowledge of Food and Beverage products, menu items, equipment, health safety and sanitation regulations, Point of Sale POS systems, and bilingual English skills. The job offers wellness incentive programs, access to company discounts, free meals, free parking, healthcare benefits, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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