Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

CyberArk SME

Company: CDW

Location: Washington DC

Posted Dec 09, 2024

CDW is a leading technology solutions provider offering a wide range of products and services to various industries. They value diversity, have a strong focus on customer success, and provide opportunities for career growth. The company requires a Bachelor's degree or equivalent and relevant experience for most roles. They offer benefits and are an equal opportunity employer.

E-commerce Sales Program Manager

Company: BDA

Location: Washington DC

Posted Dec 09, 2024

The text highlights the exceptional nature of BDA's people, who are described as second to none and bring energy, bold ideas, and a willingness to dive into the unfamiliar. The company is seeking a strategic and result-driven Manager of Ecommerce Program Sales to lead online sales initiatives and drive growth. The ideal candidate should have a bachelor's degree in Business Administration, Marketing, or a related field, and proven experience in ecommerce sales management. The position offers a base salary range of $80k to $85k, along with benefits, PTO, vacation, a paid volunteer day, holidays, summer Fridays, and professional development opportunities.

Senior System Administrator

Company: MAXISIQ

Location: Washington DC

Posted Dec 08, 2024

MAXISIQ is a company that has been advancing the state of Cyber RDTampE since 2006. They bring together industry expertise in software, hardware, communications, and security, leveraging decades of operational experience to deliver exceptional value to communities and critical missions. They are seeking a Senior System Administrator to be part of a dynamic team and provide support for a Sponsors program.

Company Secretary -German speaking (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Dec 09, 2024

Dynatrace is a company that aims to make software work perfectly. They offer a platform that combines broad and deep observability, continuous runtime application security, and advanced AIOps. They are looking for a Company Secretary to join their Legal Team in the EMEA and APAC regions. The role involves managing subsidiary compliance, document management, and coordinating with various functions. The minimum salary for this position is €60,000 gross per year.

Vice President of Service & Construction - East

Company: AIR Communities

Location: Washington DC

Posted Dec 08, 2024

AIR Communities is seeking a Vice President of Construction and Service East to lead the company's East Area construction and service teams. The role involves managing large-scale construction projects, multifamily operations, and a team of professionals. The successful candidate will have a degree in construction management, property operations, or a related field, and at least 10 years of experience in managing large-scale construction projects and multifamily operations. They will be responsible for leadership, project management, and coordination of regional service and construction directors. The role also involves implementing and coordinating policies, programs, and operating procedures to ensure property assets are preserved through sound maintenance, construction, and rehabilitation procedures.

Lead Model Reviewer (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The job description for the Quality Assurance Quantitative Modeling Lead Associate role at Fannie Mae highlights the opportunity to lead teams in assessing compliance with Model Governance, conduct ad hoc quantitative analyses, and contribute to defining and maintaining comprehensive program metrics and key performance indicators. The role requires 4 years of experience in model governance, model validation, or model development, with skills in data analysis, critical thinking, and experience in quantitative analytics in the financial services industry.

Model Risk Reporting Director (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The job description for the Model Risk Reporting Director Open to Remote role at Fannie Mae offers flexibility, the opportunity to work on identifying and reporting existing and emerging model risks, collaboration on technology solutions, and building a high-performing team. The role requires expertise in quantitative analytics, developing and testing hypotheses, graphical representation of information, communication skills, and leadership capabilities.

Accountant

Company: Love & Company

Location: Washington DC

Posted Dec 09, 2024

The job description outlines responsibilities such as reconciling credit card charges, general ledger coding, entering expense reports, and tracking vendor invoices. The role requires Excel and MS Word experience, and there is potential for advancement within the agency. The candidate must pass an accounting test and a background check.

Manager Transaction Management - Onsite

Company: NewRez

Location: Washington DC

Posted Dec 09, 2024

Shellpoint Mortgage Servicing SMS is a top five nonbank mortgage servicing company that manages or services loan portfolios for banks and real estate investment firms. The Manager Transaction Management position involves managing and supporting NewrezShellpoints mortgage purchase whole loan sale and securitization transactions, with a high level of interaction with internal and external parties.

Associate, Due Diligence

Company: Link Logistics

Location: Washington DC

Posted Dec 09, 2024

Link Logistics Real Estate is a leading operator of last-mile logistics real estate, established by Blackstone in 2019. They connect consumption technology and the supply chain across their portfolio, which spans over half a billion square feet. They aim to be the most equitable and inclusive industrial real estate company, prioritizing diversity, equity, and inclusion. They focus on sustainability, good environmental, social, and governance practices, and use their position to drive progress in the industry and the wider world.

Senior QA Automation Engineer - Federal

Company: C3 AI

Location: Washington DC

Posted Dec 09, 2024

C3 AI Inc. is seeking a Lead QA Automation Engineer to work on software quality automation for their existing and emerging products. The role requires US Citizenship and Active Department of Defense security clearance, preferably Secret or higher. The candidate should be a C3 AI SaaS application and C3 AI PaaS AI Suite expert, with experience in defining test strategy, creating test plans, authoring test cases, and performing test execution. They should also have experience in designing and executing performance benchmarking, working with cross-functional teams, and mentoring QA engineers.

SF Operational Risk - Risk Management - Senior Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 08, 2024

The text describes a job description for a Senior Manager in Operational Risk and Credit Risk Management at Fannie Mae. The role involves leading a team to identify potential risks, managing information monitoring processes, and documenting resolutions. The ideal candidate should have a bachelor's degree, at least 6 years of experience, and strong skills in modeling, analytics, and risk management. The company offers a flexible work environment, equal opportunity employment, and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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