Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Software Engineer III

Company: Walmart Global Tech

Location: Washington DC

Posted Dec 05, 2024

The job description for the Software Engineer II position at Walmart requires a Masters degree or equivalent in Computer Science or a related field. The role involves designing and implementing REST API web services in Java using Spring Boot, system design, and maintaining code quality. The position also requires knowledge of NoSQL databases, React and JavaScript, HTML5, CSS3, and following coding standards. The employer is an Equal Opportunity Employer.

Family Advocacy Program Clinical Supervisor

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 05, 2024

This position is part of the Family Readiness Division, Fleet and Family Support Program Section, Commander, Navy Installations Command (CNIC). CNIC is an Echelon II activity directly reporting to the Chief of Navy Operations. The mission of the FFSP is to provide information, referral, education, training, primary prevention, counseling, and advocacy to facilitate operational readiness and personal/family self-sufficiency. The role requires a Master's or Doctoral-level degree in social work, marriage and family therapy, counseling psychology, or other appropriate human service and/or mental health professional degree. The incumbent must meet FAP personnel - clinical staff qualifications, have a state or U.S. territory license for independent clinical practice, and possess two years of post-licensure experience in child abuse and domestic abuse counseling or treatment. The position is designated Non-Critical Sensitive, requiring a Secret security clearance and favorable determination for contact with children under 18.

IT Project Manager

Company: Newberry Group

Location: Washington DC

Posted Dec 05, 2024

Newberry Group is a professional services firm providing information security compliance, governance programs, project management, and mission-critical project-based consulting to public sector clients nationwide. They seek an IT Project Manager to support the PMO formation at Frederick County, Maryland, and manage various Broadband-related projects. The role involves project initiation, planning, execution, monitoring, and closing. Minimum qualifications include a bachelor's degree in Business Administration, Management, or Engineering, 5 years of direct PM experience, and technical skills in IT systems, infrastructure, and software development lifecycle. The company offers competitive wages, an outstanding benefit package, and is an Equal Opportunity Employer.

Portfolio Management Lead

Company: Prestige Development Group

Location: Washington DC

Posted Dec 05, 2024

The Portfolio Management Lead will oversee the management and performance of all tasks under the assigned Task Order, serving as the primary point of contact for the ICEOAFMFMD Program and mission support. This role demands a strong understanding of DHS and ICE rules, regulations, and safety practices, coupled with in-depth knowledge of ICE Program mission requirements and priorities. Responsibilities include managing and ensuring performance of all work under the assigned Task Order, serving as the primary liaison for ICEOAFMFMD, leading and supervising teams, overseeing federal asset and facilities management projects, managing complex facility projects budgets and processes, utilizing advanced data analytics tools, and ensuring compliance with DHS and ICE rules, regulations, and safety practices.

Senior Analyst, Transactions

Company: Link Logistics

Location: Washington DC

Posted Dec 05, 2024

Link Logistics Real Estate is a leading operator of last-mile logistics real estate, established by Blackstone in 2019. They connect consumption technology and the supply chain across their portfolio, which spans over half a billion square feet. The company leverages their scale, proprietary data, and insights, along with a foundational focus on sustainability, to drive success for their customers, businesses, and deliver value for their stakeholders. They strive to be the most equitable and inclusive industrial real estate company, prioritizing diversity, equity, and inclusion (DEI) across their workforce. The Senior Transactions Analyst is responsible for assisting with obtaining, reviewing, and organizing due diligence documents for transactions. They handle various transactions simultaneously and at times the most complex transactions.

UX Designer/Developer

Company: DigiCert

Location: Washington DC

Posted Dec 05, 2024

DigiCert is a leading global security authority that provides trusted encryption for major ecommerce brands, companies, cloud providers, and even surgically embedded pacemakers. They are looking for a dynamic professional with a hybrid UX design and frontend engineering background to ensure their products deliver the highest standards of functionality and performance.

Budget Analyst Lead

Company: Prestige Development Group

Location: Washington DC

Posted Dec 05, 2024

The Budget Analyst Lead will oversee the Budget and Business Operations Team, ensuring compliance with work standards and providing leadership in budgeting, finance, and business operations. The role requires strong supervisory experience and expertise in real property management and financial processes within the federal government. Responsibilities include establishing and enforcing work standards, managing financial obligations, providing expert guidance, assisting in audit preparation, and leading efforts to improve business processes. Required qualifications include a Bachelor's degree in Civil Engineering, Architecture, Business, or an MBA, at least 5 years of managing programs or projects related to real property management in the federal government, at least 7 years of supervisory experience, experience assisting government agencies with audits, familiarity with budgeting and finance functions within the context of federal real property management, and current Project Management Professional (PMP) certification. Preferred qualifications include expertise in improving business processes related to federal infrastructure and construction, strong analytical and organizational skills, and the ability to mentor and lead teams effectively.

Physician Assistant Gastroenterology (Swedish First Hill Campus)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Dec 05, 2024

The Swedish Digestive Health Institute in Seattle, Washington, is recruiting a full-time Physician Assistant for its Inflammatory Bowel Disease Center. This role offers an exciting opportunity to join a team of 3 full-time MD providers, delivering outpatient care and engaging in cutting-edge clinical trials. The position includes access to advanced diagnostic tools like intestinal ultrasound and multi-disciplinary care for Crohn's disease and ulcerative colitis patients. The successful candidate will benefit from growth opportunities, a state-of-the-art facility, and competitive compensation between $119,015 and $156,607 per year. Seattle, the Pacific Northwest's largest urban center, offers a robust economy, excellent schools, and a vibrant arts and outdoor lifestyle.

Senior Director, Data Licensing & AI Powered Data Analytics

Company: Resonate

Location: Washington DC

Posted Dec 05, 2024

The text describes a job posting for a Senior Director of Data Licensing and AI Powered Data Analytics at Resonate. The role involves overseeing the entire product lifecycle, managing a team of product owners, and leading product discovery, design, and execution for AI analytics and data-driven products. The candidate should have 10+ years of product management experience in consumer data services, segmentation, predictive modeling, and marketing technology. The role requires experience with platforms such as Snowflake or AWS, and a strong understanding of the value of B2C first-party data combined with third-party data and the challenges brands face in customer acquisition, cross-sell, and retention.

Senior Financial Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Dec 05, 2024

The Senior Financial Analyst role involves enforcing work standards, providing expert guidance in budgeting and financial analysis, and managing financial obligations for real property management projects within the federal government. The role requires strong leadership skills, a deep understanding of real property financial management, and experience in audit preparation and response. The ideal candidate should have a Bachelor's degree in Civil Engineering, Architecture, Business, or an MBA, and at least 5 years of experience managing financial obligations and commitments for real property financial management in the federal government. They should also have at least 7 years of supervisory experience, familiarity with budget and finance functions related to real property management, and current Project Management Professional (PMP) certification.

VP Engineering - Federal

Company: GuidePoint Security

Location: Washington DC

Posted Dec 05, 2024

GuidePoint Security is a rapidly growing, profitable privately-held value-added reseller specializing in Information Security. With over 1000 employees, strategic partnerships with leading security vendors, and serving over 4200 customers, GuidePoint is a trusted advisor in the industry. The company's core values have driven its success and established a positive work environment. This is a unique opportunity to grow your career with a fast-growing company.

Senior Manager, Engineering - Hybrid Cloud Fabric

Company: GEICO

Location: Washington DC

Posted Dec 05, 2024

This job summary is for a Distinguished Engineer position at GEICO, focusing on spearheading the development and implementation of a multicloud Infrastructure as Code (IaC) strategy for their hybrid cloud environment. The role involves building a robust, automated, and scalable infrastructure that integrates public and private cloud resources, empowering GEICO to deliver exceptional customer experiences. The ideal candidate should be passionate about IaC, thrive in a fast-paced environment, and have experience in open-source technologies. They will also be responsible for mentoring and guiding other engineers, fostering a culture of learning and collaboration. The role requires expert-level IaC skills, proficiency in at least one modern programming language, and understanding of Linux OS fundamentals, multicloud expertise, and hybrid cloud architecture.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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