Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Product Partnerships, MBA Intern - Summer 2025

Company: Visa

Location: Washington, DC

Posted Dec 03, 2024

Visa, a global leader in payments and technology, is seeking a highly motivated MBA intern for its Product Partnerships team in Risk & Identity Solutions. The role offers opportunities to work on strategic initiatives, collaborate with various departments, and enhance product offerings in the fraud and risk space. Key responsibilities include conducting market research, analyzing data, developing partnership strategies, and supporting cross-functional teams. Visa values its employees, offering growth opportunities, a competitive salary, and comprehensive benefits. Basic qualifications include pursuing an MBA, strong communication and analytical skills, and the ability to work independently and collaboratively.

Senior Director, Program Management

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The PMO Lead will oversee a team of Program Managers and Technical Program Managers, ensuring the successful execution of large-scale efforts and rapid prototypes. The role requires strong leadership, collaboration, and analytical skills, with a proven track record of leading cross-functional teams and delivering results.

Director, Trade and Tax, Federal Govementment Relations

Company: Diageo

Location: Washington, DC

Posted Dec 03, 2024

Diageo, a leading premium alcohol company, is seeking a Federal Government Relations Trade and Tax lead. The role involves developing and delivering policy and advocacy strategy for federal government and international institutions. The successful candidate will have a deep understanding of trade and tax legislation, strong relationship building skills, and the ability to manage multiple tasks. Diageo values diversity and inclusivity, and the role requires a person with a broad range of skills and capabilities. The position reports to the Vice President of Government Relations and offers career-defining opportunities.

Sr. Quality Assurance Engineer II

Company: Fluence

Location: Washington DC

Posted Dec 03, 2024

Fluence is a global market leader in intelligent energy storage and optimization software. They are committed to transforming the way we power our world and provide a sustainable future. The company values diversity, creativity, and adaptability, and offers a range of benefits to its employees.

Civics Outreach Manager, Policy and Responsibility Marketing

Company: Google

Location: Washington, DC

Posted Dec 03, 2024

The Civics Outreach Manager role at Google involves driving efforts to help politicians and government officials use Google products to connect with voters and constituents. Responsibilities include leading outreach and training, managing brand presence at political events, and serving as an authority on industry insights. The role requires a nonpartisan mindset, experience in political or government fields, and knowledge of political processes and technology. The base salary range is $108,000-$158,000 + bonus + equity + benefits.

Multifamily Credit Underwriting and Operations - Advisor (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Multifamily Credit Underwriting and Operations - Advisor with 6 years of related experience in Multifamily and GSE loan structuring. The role involves 50% governance activities, such as maintaining procedures, building oversight frameworks, managing internal audits, and collaborating with stakeholders. The other 50% is focused on transaction review, advising on risks and costs, and analyzing lending decisions. The ideal candidate will have experience in financial and trend analysis, credit risk assessment, and strong communication skills. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Assistant Manager Continuing Care Operations Capitol Hill Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 03, 2024

The role involves managing daily operations in NHS care areas, overseeing Case Management teams and patient services, ensuring quality patient care, and maintaining a positive patient experience. Key responsibilities include operational excellence, patient experience, staff engagement & development, financial stewardship, and compliance & emergency preparedness. The ideal candidate should have a minimum of 2 years of Case Management experience as a nurse, a Bachelor's degree in nursing, and a valid RN license. Preferred qualifications include experience as a clinical lead or supervisor in a long-term care environment and increasingly responsible operations experience.

Retail Food & Beverage Manager - Walter E Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Food Retail Brand Location Manager position at Aramark involves managing dining operations, ensuring customer satisfaction, and overseeing team development. The role requires at least 4 years of experience, with 1-3 years in a management position and previous retail experience. A bachelor's degree or equivalent is needed. Responsibilities include maintaining safety standards, identifying client needs, and managing profit and loss statements. The salary ranges from $68,000 to $72,000, with potential for bonuses. Aramark offers comprehensive benefits and emphasizes employee growth and development.

Director, Program Management (R3036)

Company: Shield AI

Location: Washington DC

Posted Dec 03, 2024

The job posting is seeking a Director of Program Management to lead the development and delivery of transformative Artificial Intelligence AI for Shield AIs segment of products. The role involves program leadership, strategic shaping, team development, growth strategy, international markets, and project management. The ideal candidate should have a strong technical understanding, excellent communication skills, and experience in technical program management or managing product development lifecycles.

Teller PT - Maple Glen

Company: Wells Fargo

Location: Fort Washington, PA

Posted Dec 03, 2024

Wells Fargo is promoting a positive work environment, emphasizing career growth, robust benefits, and work-life balance. They are seeking a Teller in their Consumer, Small & Business Banking division. The role involves customer engagement, transaction processing, and relationship building. Required qualifications include customer interaction experience, while desired qualifications encompass customer service, tech education, and team collaboration skills.

Analyst, Policy Research & Intelligence, Global Public Policy

Company: General Motors

Location: Washington, DC

Posted Dec 03, 2024

General Motors' Global Public Policy (GPP) team seeks a Policy Research & Intelligence Analyst for their Global Strategic Initiatives (GSI) team. The role involves generating actionable policy insights for GM leaders, managing a cycle for research and intelligence production, conducting quantitative and qualitative research, stakeholder mapping, and content creation. The ideal candidate holds a Bachelor's Degree with 8+ years of professional experience in relevant fields, possesses strong analytical and communication skills, and thrives in a collaborative environment.

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 03, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for candidates with skills in Python, SQL, Excel, and Tableau.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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