Excellent Customer Service Skills Jobs in Washington DC

99,264 open positions · Updated daily

Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Human Factors Scientist

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This position is in the Air Traffic Organization, Safety and Technical Training, Policy & Performance Directorate, Safety Performance Group. The role involves creating and managing safety performance metrics, incorporating human performance management programs, and maximizing safety performance. Requirements include US citizenship, Selective Service Registration for males born after 1959, and at least one year of specialized experience equivalent to the FV-I, FG/GS-13 level. Specialized experience should include using human performance related factors for safety investigations and leading teams in researching, analyzing, identifying, and assessing safety culture, training performance, and human performance issues. The position also requires a degree in Behavioral or Social Science or a related discipline, or equivalent experience.

Materials Handler (Special Functions) Leader

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Nov 13, 2024

The Architect of the Capitol is seeking a Materials Handler Leader for the Senate Office Buildings, Special Functions Unit. The role involves leading a team, assigning and reviewing work, and solving related problems. The position requires a U.S. Citizen, a valid D.C. or State driver's license, and a Forklift Operation's License. Veterans' preference is given, and drug testing is mandatory. The job offers comprehensive benefits including health insurance, retirement system, paid leave, and training opportunities.

Project Manager (Remote)

Company: Kaimetrix

Location: Washington DC

Posted Nov 13, 2024

Kaimetrix is seeking a Project Manager to lead large complex support services projects, requiring experience in full lifecycle project management, and a strong communication and leadership skills.

MANAGEMENT & PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and potential security clearance. One year of specialized experience is needed. No education requirement. The position uses Direct Hire Authority and is covered by the Department of Defense Priority Placement Program. Benefits include a comprehensive package.

Supervisory Management Analyst

Company: Department of Housing and Urban Development - Office of Field Policy and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Department of Housing and Urban Development, Office of Field Policy and Management is seeking applicants for a position in Washington, D.C. The role requires U.S. Citizenship or Nationality, a background investigation, and completion of a Declaration for Federal Employment. Specialized experience is needed, including analyzing office operations, developing reports, and contributing to policy development. No education requirement is specified. The position is exempt from the Fair Labor Standards Act and offers alternative work schedules. HUD employees are subject to ethics laws and restrictions.

Clinical Psychologist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 13, 2024

The text describes a job opening for a Clinical Psychologist at the Defense Health Agency, Army Medical Center Madigan, specifically for the Director of Behavior Health, Psychology Services, located in Tacoma, WA. This is a Direct Hire Solicitation with potential for Recruitment, Relocation, and Advance in Hire incentives. The role requires a Doctoral Degree in Clinical Psychology, one year of specialized experience in psychological evaluations, treatment planning, and counseling, and a current, active, unrestricted clinical license. The position involves potential for moderate to heavy lifting, and a one-year probationary period. U.S. Citizenship is mandatory, and a Pre-Employment Certification Statement for Selective Service Registration is required for male applicants born after December 31, 1959. The role offers a comprehensive benefits package.

Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

The Electrical Engineer position at Bonneville Power Administration (BPA) involves serving as a consultant and expert advisor on SPC systems and equipment. The role requires a bachelor's degree in engineering from an accredited institution, or a combination of education and experience. Specialized experience includes applying professional knowledge of electrical engineering theories and methods to system integration, modification, redesign, troubleshooting, installation, operation, and maintenance of various transmission system protection and control equipment. The position is located in Vancouver, WA, known for its outdoor activities and nature parks. BPA offers a comprehensive benefits package and strives to maintain a safe, positive, inclusive work environment.

Supervisory Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a non-bargaining unit position in the Department of Homeland Security's Office of the General Counsel, Technology Programs Law Division. The role is for Assistant General Counsel for R&D Acquisition, requiring a U.S. citizen with a law degree and extensive legal experience in government procurement. The successful candidate will provide legal advice on DHS's Science and Technology Directorate's contracts, manage government contracts attorneys, and handle contracts related to research, development, test, and evaluation. The position requires a background investigation, drug test, and active bar membership. It offers a comprehensive benefits package and a permanent appointment in the excepted service.

Auditor

Company: National Foundation on the Arts and the Humanities - National Endowment for the Arts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This text outlines the requirements and qualifications for a U.S. government position. The role necessitates U.S. citizenship, suitable federal employment, and completion of a background investigation. A probationary period and Selective Service registration are also required. Applicants must pass an online assessment and USAHire Assessment. They need to participate in Direct Deposit and have qualifications meeting the GS-11 or GS-12 level. GS-11 requires one year of specialized experience or equivalent education, while GS-12 requires a year of experience at the GS-11 level. Applicants must submit transcripts for education verification. Foreign education is acceptable if comparable to U.S. education. Veterans may claim preference, and all documents must be submitted by the closing date. The role offers a comprehensive benefits package.

SEXUAL ASSAULT PREVENTION AND RESPONSE COORDINATOR

Company: Department of the Air Force - Air National Guard Units

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Nov 13, 2024

This is a permanent, excepted service position for a Sexual Assault Prevention and Response Coordinator at the 141st Air Refueling Wing, Fairchild AFB, Washington. The role involves managing or directing programs, analyzing problems, and preparing reports. U.S. Citizenship is required, and a background investigation is necessary. The position may require overtime and involves significant environmental impact. Qualifications include relevant education and experience in behavioral or social sciences.

Licensed Practical Nurse

Company: Other Agencies and Independent Organizations - Armed Forces Retirement Home

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a nursing position in the Healthcare Service, Armed Forces Retirement Home, Washington, D.C. The primary role involves administering medications to residents and performing nursing care and team-leading duties. The position requires U.S. citizenship, current nursing license, and specialized experience in nursing care facilities. Long-term care experience, especially with geriatric patients, is highly desired. The role involves shift work, availability for all three shifts, and the ability to lift up to 50 pounds. The position is considered essential for AFRH operations. Benefits include competitive salaries, bonuses, incentive awards, paid holidays, sick leave, vacation time, health insurance, retirement program, and more.

Data Scientist

Company: Kaimetrix

Location: Washington DC

Posted Nov 13, 2024

Kaimetrix is seeking a Data Scientist to join their team in Washington DC. The ideal candidate has experience leading data science teams and possesses knowledge spanning business operations and development.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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