Excellent Customer Service Skills Jobs in Washington DC

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Looking for Excellent Customer Service Skills jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service Skills position in the Washington DC area.

Regional Practice Area Sr Manager Corp Finance & Strategy

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 18, 2024

As a Regional Practice Area Senior Manager in Corporate Finance & Strategy, you will support the Regional Practice Area Leader in setting strategic agendas and driving business implementation. You will collaborate with the leadership team to manage commercial plans, monitor business KPIs, and drive regional people-related processes. The role involves business analysis, internal communication, event planning, and affiliation activities. You will also be part of the global CFS PA Management & Operations team, cascading global priorities into the NAMR region. The ideal candidate is self-starting, entrepreneurial, comfortable with ambiguity, and has strong stakeholder management skills. A Master's degree and 8+ years of relevant experience, preferably in a consulting firm, are preferred. The role offers opportunities for strategic thinking, complex project management, and influencing senior leaders.

Platinion Enterprise Solutions Consultant

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 18, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology solutions. Founded in 1963, BCG has a long history of pioneering business strategy and working closely with clients to drive positive societal impact. The firm's diverse, global teams bring deep industry and functional expertise, and they collaborate in a unique model across the firm and throughout the client organization. BCG Platinion, a subsidiary of BCG, focuses on digital excellence and achieving sustained solutions to complex challenges. Enterprise Applications Consultants at BCG Platinion are collaborative, agile advocates, technical experts, change agents, and influencers who manage large-scale ERP projects, restructure business and IT processes, and optimize ERP architectures. The role requires a Bachelor's or Master's degree, 2+ years of IT/ERP consulting experience, and expertise in SAP, Salesforce, Oracle, or Workday. BCG offers competitive compensation, benefits, and opportunities for career growth and impact.

Summer Camp Safety & First Aid Coordinator: 2023-3012

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 18, 2024

The Summer Camp Safety & First Aid Coordinator is responsible for managing all health and safety aspects of the Headfirst camp experience for campers aged 3-12. Key duties include overseeing medication management, safety procedures, and emergency medical situations, as well as maintaining a positive and supportive environment. The role involves training staff, communicating with families, and ensuring the camp facility is well-maintained. The position requires a First Aid & CPR Certification, experience in related fields, and the ability to work in various conditions.

Information Technology Specialist

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 18, 2024

This is a public notice for a Direct Hire Authority for an IT Specialist (INFOSEC) position. The APPLY button is deactivated and applications must be submitted via the 'How to Apply' section of the flyer. The role involves ensuring system, network, and data confidentiality, integrity, and availability. Duties include planning, analysis, development, implementation, maintenance, and enhancement of security programs. The position requires IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Applicants must have a Top Secret security clearance and be U.S. citizens. Random drug testing, E-Verify, and a Financial Disclosure (OGE-450) are also required. Overtime may be necessary and a mandatory one-year probationary period applies.

Respiratory Care Practitioner, Per Diem - Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 18, 2024

The job posting describes a Respiratory Care Practitioner role with critical care needs, including 3 shifts a month, rotating weekends, and holidays. The role involves providing skilled respiratory care and diagnostic services to in-patients, urgent care, and clinic patients. The practitioner will assist physicians in determining appropriate respiratory care modalities, support patient care and customer service, and respond to urgent and emergency situations. Essential responsibilities include performing respiratory assessments, treatments, and modalities, communicating effectively, and documenting all interventions. The role requires a Respiratory Care Practitioner License (Washington), Advanced Cardiac Life Support, Basic Life Support, and Registered Respiratory Therapist Certificate. Preferred qualifications include 2 years of experience, experience with all acute respiratory care modalities, and a graduate of a four-year respiratory therapy program.

Business Analyst

Company: CGI

Location: Washington, DC

Posted Oct 18, 2024

The DOJ IT Sector is seeking a dynamic and experienced Business Analyst for a position in Washington, DC. The role involves daily responsibilities such as managing helpdesk inquiries, administering system access, maintaining compliance, and enhancing operational efficiency. Weekly tasks include data-driven decision making and generating reports. Required qualifications include experience in Government Credit Card, intermediate MS Excel skills, and helpdesk/end-user support experience. Desired qualifications include UFMS/Momentum experience, CitiManager and E2 Travel familiarity, and SAP BusinessObjects knowledge. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Managing Director for Advancement, Washington National Opera

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 18, 2024

The Kennedy Center, a cultural center and living memorial to President John F. Kennedy, is seeking a Managing Director for Advancement, Washington National Opera (MDA). The MDA will lead a team and comprehensive advancement strategy to grow the major gift philanthropy program. The role involves increasing and diversifying the donor base, focusing on individual major donors. The ideal candidate should have a passion for the WNO/Kennedy Center mission, experience in driving growth in advancement, and a proven ability to plan and lead a comprehensive advancement program. They should also be familiar with local and national philanthropic communities and have major campaign leadership experience.

Practice Manager

Company: WSGR

Location: Washington, DC

Posted Oct 18, 2024

Wilson Sonsini, a leading legal advisor for technology, life sciences, and growth enterprises, seeks a Practice Manager. The role involves supporting the Privacy and Cybersecurity practice group leaders, enhancing client service, and boosting department revenue and profitability. Responsibilities include practice and project management support, data compilation, financial analysis, associate work allocation, and resource management. The ideal candidate should have a Bachelor's degree, 3+ years of experience in professional services, and formal project management qualifications. Strong leadership, communication, and computer skills are required. The position is based in Washington, D.C., with a salary range of $119,000 - $161,000 per year.

RN Med Surg Telemetry 2-12's Days New Contract Differentials Capitol Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 18, 2024

The job posting is for a Registered Nurse position in the Med Surg Tele department at Central Hospital. The role involves providing nursing care to patients, adhering to Kaiser Foundation Health Plan of Washington's ambulatory Nursing Care Standards, and collaborating with the healthcare team. The nurse will be responsible for patient assessment, formulating and implementing care plans, and coordinating healthcare services. The position requires a Washington State RN license, BLS, and ACLS within 30 days of start. The ideal candidate will have Med Surg Tele experience, solid patient care foundation, and critical thinking skills. The role offers opportunities for cross-training and floating to the ED.

Physical Therapist, Full Time - Puyallup

Company: Kaiser Permanente

Location: Puyallup, Washington

Posted Oct 18, 2024

The job posting seeks a Physical Therapist with experience in outpatient orthopedic and general musculoskeletal care. The role involves comprehensive patient evaluation, goal-oriented treatment planning, and evidence-based care delivery. The candidate should have a Bachelors degree in Physical Therapy, a valid Physical Therapist License in Washington, and Basic Life Support certification. Two years of outpatient PT experience and a Clinical Doctorate in Physical Therapy are preferred. The role requires coordinating high-quality patient care, maintaining clinical knowledge, and demonstrating strong organizational and problem-solving skills.

Sales Associate - Washington, DC - Sports Medicine

Company: Stryker

Location: Washington, DC

Posted Oct 18, 2024

Stryker, a leading medical technology company, is seeking a sales associate for its Sports Medicine specialty. The role involves assisting in the sales, promotion, and marketing of Stryker products, educating healthcare professionals on product usage, and distinguishing Stryker products from competitors. The ideal candidate should have 0-2 years of outside sales experience, preferably in a medical field, and a B.A. or B.S. degree. Key attributes include confident communication, charismatic networking, strategic closing, trusted partnership, and competitive achievement. The role requires medium work, occasional overnight travel, and the ability to negotiate terms with customers. Stryker offers a collaborative culture, quality products, career development, and comprehensive benefits.

Recreation Assistant - Bangor, Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Oct 18, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position requires a pleasant attitude, effective communication skills, and the ability to handle cash transactions. A high school diploma or equivalent is necessary, and prior customer service experience is preferred. The role involves physical tasks such as standing, bending, and lifting. The job offers a comprehensive benefits package, including health, retirement, and paid leave. The position requires a NACI check, CPR, First Aid, and AED training. The salary is dependent on experience and education, and participation in Direct Deposit is mandatory.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service roles at different seniority levels?
Entry‑level Customer Support Specialists earn $35,000–$48,000 annually, mid‑level agents earn $48,000–$66,000, and senior Customer Success Managers or Technical Support Leaders earn $66,000–$95,000, adjusted for cost‑of‑living and industry (e.g., fintech, SaaS).
Which skills and certifications are most valuable for these roles?
Hands‑on experience with Zendesk, Freshdesk, or Salesforce Service Cloud; proficiency in Jira Service Management; strong scripting in Python or JavaScript for automating ticket workflows; certifications such as HDI Customer Service Representative, Zendesk Support Administrator, or ITIL Foundation are highly regarded.
Are Excellent Customer Service positions available for remote work?
Yes—over 70% of listings permit fully remote, 20% offer hybrid schedules, and 10% require occasional on‑site presence for team collaboration or advanced technical support.
What career progression paths exist within this field?
Typical progression starts with Customer Support Agent → Senior Agent → Team Lead → Customer Success Manager → Director of Customer Experience. Each step adds responsibilities in coaching, analytics, strategy, and cross‑departmental collaboration.
What are the current industry trends shaping Excellent Customer Service roles?
Omnichannel support, AI‑powered chatbots, self‑service portals, and data‑driven CSAT/NPS analytics are accelerating. Companies invest in Genesys Cloud, NICE CXone, and AI‑assisted ticket routing to reduce response times and elevate customer satisfaction.

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