Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

This job description outlines a Process Analyst role at IBM Consulting, emphasizing collaboration with global clients, digital transformation using AI and cloud technologies, and career growth opportunities. Responsibilities include invoice processing, vendor management, and compliance with SLAs, requiring a bachelor's degree and 24+ years of Accounts Payable experience.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The text describes a career role at IBM Consulting emphasizing collaboration, innovation, and professional growth opportunities. It outlines responsibilities in Accounts Payable processes, required education, and skills needed for the position, highlighting supportive environments and technological advancements.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work. Responsibilities include software development, stakeholder collaboration, and continuous learning, with requirements spanning Java, React, and database experience.

Java Developer SAP CAP (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term growth. It highlights technical expertise, strategic partnerships, and a culture of continuous learning and impactful problem-solving.

Package Consultant-SAP Ariba SLP

Company: IBM

Location: KARACHI, PK

Posted Dec 17, 2025

The text outlines job responsibilities related to customer needs analysis, solution design, and sales support. It details required education, technical expertise, and preferred skills such as business process development and quantitative analysis. The role emphasizes collaboration, client relationship building, and staying updated with procurement solutions.

iPO Category Manager

Company: IBM

Location: Guangzhou, CN

Posted Dec 17, 2025

This text describes a job role at IBM Finance & Operations, outlining responsibilities such as sourcing management, supplier negotiations, and strategic procurement. It lists required education and skills, emphasizing analytical abilities, communication, and bilingual proficiency.

Analyste technico-fonctionnel Banque H/F - IBM Client Innovation Center - Val de Fontenay

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in cloud and AI, and impactful projects. It highlights the company's ecosystem, technical expertise, and focus on professional growth, while outlining role responsibilities and required skills.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 17, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and the impact of working with advanced technologies. It highlights the role's focus on solving real-world challenges and leveraging IBM's technology platforms.

Data Engineer - Data Platforms - Azure

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description outlines a Data Engineer role focused on building scalable data platforms on Microsoft Azure, designing ETL pipelines, and developing analytics solutions. The position requires expertise in Azure tools, SQL, Power BI, and data governance, with opportunities to collaborate across industries and deliver impactful cloud-native solutions.

Studentenpraktikum Software Development (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 17, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI projects. It highlights growth opportunities, technical expertise, and benefits like flexible working hours and a competitive salary.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers a career focused on AI and analytics, emphasizing innovation, client collaboration, and professional growth through advanced technologies and strategic partnerships.

External Relations Professional

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM promotes a positive vision of technology shaping the world through innovation and collaboration. The text highlights corporate responsibility, digital transformation, and opportunities for impactful work in a supportive culture. Job roles emphasize strategic communications, media relations, and driving market leadership through creative storytelling and cross-functional teamwork.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages