Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Package Consultant-SAP HANA FIN VIM

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and responsibilities involving solution design, project management, and technology implementation. It highlights opportunities to work with innovative companies and deliver impactful results through IBM's ecosystem.

IT Lab Tech Apprentice

Company: IBM

Location: TUCSON, US

Posted Dec 15, 2025

The IBM Infrastructure Lab Technician Apprentice role offers hands-on experience in hardware support, learning opportunities, and career growth within a structured apprenticeship program. It emphasizes collaboration, technical skills development, and real-world application of knowledge in a dynamic work environment.

Fullstack Developer

Company: IBM

Location: Ahmedabad, IN

Posted Dec 15, 2025

The text describes a Software Developer role at IBM's Sustainability Software business unit, emphasizing collaboration with global teams, software delivery cycles, Agile methodologies, and required technical expertise in technologies like React, Java, and cloud platforms. It outlines responsibilities including system design, code reviews, and automated testing.

Site Reliability Engineer II (Apptio)

Company: IBM

Location: Krakow, PL

Posted Dec 15, 2025

IBM promotes a forward-thinking work environment where innovation and collaboration drive cloud technology leadership. The role of a Site Reliability Engineer involves maintaining cloud infrastructure, solving complex problems, and working across teams to deliver mission-critical services with a focus on reliability and performance.

Project Manager-SAP HANA

Company: IBM

Location: Taipei, TW

Posted Dec 15, 2025

This text describes a career opportunity in IBM Consulting, emphasizing strategic leadership in SAP solutions, team management, and comprehensive delivery of innovative technology implementations. It highlights required expertise in SAP systems, AI, and cybersecurity, while showcasing the impact of collaborative client relationships.

SAP SD-SLS Support Technician

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP modules, and contributions to innovation through IBM's technology platforms. Responsibilities include implementation, testing, and support of SAP systems, with requirements for a bachelor's degree and 14 years of experience in relevant technical areas.

Principal Engineer, HashiCorp Integrations

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This role involves leading AI-driven Terraform initiatives to enhance cloud solutions, focusing on agentic resource management and provider automation within IBM's Infrastructure Lifecycle team. The position emphasizes strategic leadership, innovation, and technical expertise to drive commercial differentiation and operational excellence.

Technical Consultant-IoT & Edge Computing

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration, leveraging IoT and AI to drive digital transformation in the automotive industry. The role emphasizes technical expertise, analytical skills, and cross-functional teamwork to deliver impactful solutions for clients.

Business Transformation Consultant-IoT & PLM

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting involving technical expertise in ARAS PLM implementation, requirements gathering, and development projects. It specifies educational requirements, technical skills in SQL server and PLM concepts, and preferred qualifications like a master's degree and ARAS customization experience.

AR Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a customer service role at IBM's consulting centers, emphasizing responsibilities like handling customer queries, providing technical support, and maintaining professionalism. It highlights required skills, work environment, and career development opportunities.

PROCESS DELIVERY SPECIALIST-LEASE AND CONTRACT ADMINISTRATION

Company: IBM

Location: Chennai, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for growth, strategic partnerships, and impactful work in hybrid cloud and AI initiatives. The role requires expertise in learning administration, technical skills, and strong communication abilities.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth opportunities. It highlights the role's focus on technical expertise, problem-solving, and impactful work with cutting-edge technologies, while also outlining required skills and preferred qualifications.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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