Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Application Developer-Microsoft .NET

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration with global clients, emphasizing technology expertise and professional growth through strategic partnerships and continuous learning.

Test Analyst / Test Automation Specialist

Company: IBM

Location: Praha, CZ

Posted Dec 15, 2025

This job posting describes a testing team role at IBM Czech Testing Team, outlining responsibilities for test analysis, automation, and collaboration with stakeholders. It specifies requirements including 13 years of experience, technical skills in SDLC, test tools, and soft skills like communication. The position emphasizes quality assurance, continuous improvement, and integration with DevOps practices.

Project Manager-SAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves managing complex projects globally, requiring a bachelor's degree and SAP expertise, with travel in India.

Senior Threat Detection & Response Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description highlights a senior threat detection and response engineering role at IBM, emphasizing collaboration with security teams, threat research, and developing detection capabilities. The position involves enhancing cloud security solutions, automating processes, and improving visibility across IT environments. It requires expertise in threat intelligence, programming languages like Python/Golang, and familiarity with cloud platforms. The role offers opportunities to contribute to IBM's security operations and drive innovation in cloud-native solutions.

Application Developer-Microsoft Analytics (PowerBI Engineer)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and technical expertise in PowerBI and data modeling. It outlines responsibilities involving dashboard development, data optimization, and leveraging IBM's technology platforms.

Application Developer-ReactJS

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to public and private sector clients. Responsibilities include teamwork, training, and communication skills. Required qualifications include a bachelor's degree and specific technical proficiencies in Reactjs and frontend development.

Software Engineer, Quality

Company: IBM

Location: Brno, CZ

Posted Dec 15, 2025

This text promotes an IBM Software career opportunity emphasizing innovation, growth, and collaboration. It outlines roles in software development and testing with focus on quality assurance, automation frameworks, and cloud-native solutions. Required skills include Java expertise, CI/CD integration, and cloud technologies, while preferred qualifications highlight advanced degrees and scripting proficiency.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Finance & Operations drives efficiency and innovation, offering career growth and a collaborative environment for professionals in procurement and operations.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and contributions to innovative projects. It outlines required skills in Java, UI frameworks, and system design, along with responsibilities involving feature development and stakeholder collaboration.

Account Solution Architect

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The role involves technical expertise in cloud solutions, collaboration with stakeholders, and driving innovation to solve complex business challenges.

Supply Chain Professional - Data Analyst

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 15, 2025

This text promotes IBM's Supply Chain Organization as a dynamic environment emphasizing continuous learning, technological innovation, and collaborative problem-solving. It highlights opportunities for professional growth, exposure to advanced tools, and impactful contributions to global supply chain optimization.

IPD strategy consultant

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a strategic consulting role requiring 8+ years of experience in IPD projects, industry expertise in consumer electronics/new energy, strong communication skills, and data analysis capabilities. Responsibilities include client collaboration, strategic planning, and industry insights delivery.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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