Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Sr Managing Consultant- Supply Chain Procurement

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global industry leaders, drive transformative supply chain projects, and access career growth in an innovation-driven environment. IBM Consulting seeks a Senior Managing Consultant with expertise in supply chain transformation, AI, and global collaboration, emphasizing impactful client engagement and strategic leadership.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a role in IBM Finance & Operations emphasizing collaboration, innovation, and career growth. It highlights responsibilities in procurement processes, compliance, and cross-functional teamwork while promoting IBM's culture of continuous learning and global impact.

Analyste Développeur .Net OCR (Val de Fontenay)

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

The text promotes IBM Consulting's role in innovative cloud and AI solutions, emphasizing collaboration with global clients, career growth, and technical expertise. It highlights strategic initiatives for digital identity compliance and development opportunities in a supportive environment.

Procurement Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights IBM's Finance & Operations role, emphasizing career growth, skill development, and collaborative innovation in a dynamic global environment. The position requires procurement expertise in SAP and supply chain concepts, with opportunities for advancement and impactful contributions.

Expert monétique paiement - IBM Client Inovation Center - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

This text describes a consulting role at IBM focusing on digital transformation, collaboration with global clients, and career development through innovative technologies and strategic partnerships.

Package Specialist-Oracle Business Analytics

Company: IBM

Location: Mumbai, IN

Posted Dec 18, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the opportunity to drive technological adoption. It outlines role responsibilities, required expertise in Oracle technologies, and preferred skills in agile methodologies and problem-solving.

Sr Managing Consultant Supply Chain - Planning & Logistics

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global leaders, drive transformative supply chain projects, and access career growth in an innovative environment. IBM Consulting seeks a Senior Managing Consultant with expertise in supply chain transformation, AI, and logistics systems to lead strategic initiatives and collaborate on large-scale programs.

Senior Managing SAP Advanced Variant Configuration (AVC)

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description outlines the SAP AVC Lead role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, growth opportunities, and technical expertise in SAP systems. The role highlights responsibilities in configuration modeling, integration with business processes, and continuous improvement, while promoting a culture of innovation and career development.

Talent Acquisition Partner (RPO) Querétaro

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

This text describes a Talent Acquisition Partner role at IBM, outlining responsibilities such as managing recruitment processes, collaborating with hiring managers, and ensuring client satisfaction. It details required qualifications, including a bachelor's degree, 7+ years of recruitment experience, and bilingual proficiency. The role emphasizes client management, data analysis, and contributing to talent acquisition strategies.

Talent Acquisition – Selection Specialist (Fixed Term)-PH

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and contributing to global hiring initiatives while maintaining data integrity and system integrations.

2026 Intern:  Research Scientist – AI-powered Automation

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

IBM Research seeks interns to advance AI and foundation models, emphasizing innovation, collaboration, and expertise in areas like NLP, edge AI, and machine learning. The role requires strong technical skills and a passion for impactful research.

Analyste Développeur .Net OCR (Val de Fontenay)

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

The text promotes IBM Consulting's collaborative opportunities, innovation in cloud and AI solutions, and career development. It highlights technical expertise, strategic initiatives for digital identity, and requirements for developers with specific skills.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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