Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Power BI Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting seeks a PowerBI Developer to design dashboards, translate business requirements into data models, optimize report performance, and collaborate with teams. It requires expertise in Power BI tools, SQL, and data modeling, with preferred experience in modern data platforms and automation technologies.

NEST Lead - Functional Verification

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a CPU Processor Verification Engineer role at IBM, highlighting responsibilities involving system-level verification of processors and ASICs, required qualifications including a master's degree and 10+ years of experience, and preferred technical skills in verification methodologies and programming languages.

IBM Internship SAP HANA FIN FI

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The SAP FI Consultant Intern role at IBM Consulting involves supporting financial processes, collaborating with global clients, and contributing to innovative solutions in a growth-oriented environment.

Genesys Cloud Consultant

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This text describes a senior role in IBM Consulting focused on delivering contact center transformations. It outlines leadership responsibilities, technical expertise in Genesys Cloud, and requirements for managing cross-functional teams. The role emphasizes innovation, client collaboration, and technical architecture design.

(Senior) Manager, AI & Digital Strategy

Company: IBM

Location: Hong Kong, HK

Posted Dec 18, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in AI and digital strategy roles with global client partnerships and advanced technological tools.

Director, Sales

Company: IBM

Location: London, GB

Posted Dec 18, 2025

The Strategic Sales Director role involves leading a team to manage complex deals, drive innovation, and contribute to client success within IBM's Global Sales framework.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The text describes IBM's recruitment role for an Offer Specialist, emphasizing teamwork, innovation, career growth, and a supportive work environment. It highlights the importance of attention to detail, communication skills, and process improvement in the offer management process.

Consultor SAP FI IHC (In House Cash)

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovative solutions. It highlights technical expertise, growth opportunities, and responsibilities involving configuration, coordination, and problem-solving in SAP HANA implementations.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in Snowflake and ETL tools, and opportunities for growth through a culture of evolution and empathy.

L2 Support Engineer

Company: IBM

Location: Hyderabad, IN

Posted Dec 18, 2025

IBM Software seeks a skilled backend developer to contribute to innovative AI-powered cloud-native solutions. The role involves technical support, problem-solving, and collaboration with teams to enhance customer satisfaction and deliver high-quality software products.

Data Engineer-Data Warehouse

Company: IBM

Location: Noida, IN

Posted Dec 18, 2025

This job description outlines a Data Engineer role at IBM involving innovation, collaboration, and technical expertise. Responsibilities include data analysis, predictive modeling, and working with tools like Elasticsearch and Splunk. Required skills encompass programming languages, ETL tools, and cloud platforms.

Order to Cash Process Owner (SOS Team Members)

Company: IBM

Location: Naga City, PH

Posted Dec 18, 2025

This job description outlines the role of an OTC Team Leader at IBM, focusing on managing the end-to-end orderto cash process, leading a team, ensuring compliance with policies and regulations, and driving process improvements. The position requires strong leadership, analytical skills, and experience in B2B collections, with a focus on operational efficiency and customer service.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

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