Excellent Customer Service Skills Jobs

1,737,511 open positions · Updated daily

Customer service roles that demand advanced communication, conflict resolution, and proficiency with CRM platforms like Zendesk and Salesforce Service Cloud are in high demand as companies shift to omnichannel support. With 2,605 openings across SaaS, fintech, and e-commerce, the field offers immediate opportunities for professionals who can blend empathy with tech.

Typical positions include Customer Success Manager, Support Engineer, Technical Support Specialist, and CX Analyst. Responsibilities range from onboarding new users and managing ticket lifecycles to analyzing support metrics and ensuring SLA compliance.

Salary transparency is critical for Excellent Customer Service Skills professionals because compensation varies with tool expertise, certifications, and industry. Knowing exact pay ranges empowers you to negotiate confidently and plan your career trajectory.

Apptio FinOps Consultant - IBM UK

Company: IBM

Location: London, GB

Posted Dec 17, 2025

The role involves guiding customers through cloud spending management using IBM Apptio tools, requiring expertise in FinOps and cloud platforms. The position offers growth opportunities and a collaborative environment with benefits like health insurance and parental leave.

Application Developer - Cloud Fullstack

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

IBM Consulting offers career growth through collaborative projects with leading companies, focusing on hybrid cloud and AI. The role involves fullstack development with mentorship and teamwork, emphasizing innovation and technical expertise.

Cross HW BPS-P IBM CAA

Company: IBM

Location: Praha, CZ

Posted Dec 17, 2025

IBM's Global Sales role emphasizes collaboration, innovation, and career growth, with responsibilities focused on partner success and revenue growth in Central Asia and Azerbaijan.

Project Governance Auditor

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

IBM Consulting offers a role with opportunities for professional growth, client collaboration, and innovation in technology. The position emphasizes skills development, impactful projects, and long-term career advancement through mentorship and strategic partnerships.

Senior Software Developer Lead - Post Si Validation Tools Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The text highlights the India Systems Development Lab's contributions to technology innovation and its focus on advanced development models. It outlines job responsibilities requiring expertise in software development, firmware, and system verification, emphasizing leadership and technical skills.

Data Scientist - Advanced Analytics - IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

This text describes a job role requiring advanced data analysis skills, proficiency in programming languages like Python, and expertise in tools such as Pandas and Matplotlib. It emphasizes a master's degree, bilingual abilities, and experience with AI and agile methodologies.

Package Consultant-SAP BTP

Company: IBM

Location: Mumbai, IN

Posted Dec 17, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines technical responsibilities involving SAP BTP, integration tools, and DevOps practices, while highlighting the importance of expertise in SAP technologies and full-stack development.

Application Developer-SAP ABAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers career growth through hybrid cloud and AI projects, emphasizing collaboration, innovation, and technical expertise in SAP development. The role involves end-to-end feature development, stakeholder collaboration, and continuous learning, with a focus on long-term career development and client impact.

Analyste technico-fonctionnel Banque H/F - IBM Client Innovation Center - Val de Fontenay

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in cloud and AI, and professional growth through technical expertise and strategic partnerships.

Quality Engineer Intern - Fullstack

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines technical requirements and responsibilities involving test automation, cross-functional teamwork, and continuous improvement in Agile environments.

Security Specialist Intern - Infrastructure Security

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities emphasizing long-term client relationships, hybrid cloud/AI expertise, and innovative solutions. It outlines role responsibilities focused on cybersecurity and compliance, along with required technical skills in programming, cloud platforms, and infrastructure tools.

Package Consultant-Workday Absence, Time Tracking, Payroll

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

This role involves working in IBM's delivery centers to support infrastructure in industries like transportation and healthcare. Responsibilities include Workday implementation, legacy data conversion, and client collaboration. Required skills include Workday certification and strong analytical abilities.

Frequently Asked Questions

What are typical salary ranges for Excellent Customer Service Skills roles by seniority?
Entry‑level agents earn between $45,000–$60,000 annually. Mid‑level specialists, including Customer Success Managers with 2–5 years experience, average $60,000–$85,000. Senior roles such as CX Directors or Technical Support Leads command $85,000–$120,000, depending on industry and geographic location.
What skills and certifications are essential for success in this field?
Key skills include clear written and verbal communication, active listening, problem‑solving, and data‑driven decision making. Proficiency in CRM tools (Zendesk, Salesforce Service Cloud, Freshdesk) is mandatory. Certifications like Certified Customer Service Manager (CCSM), Customer Experience Professional (CXP), or Zendesk Support Administrator boost credibility and salary potential.
Is remote work common for these positions?
Yes. Over 70% of Excellent Customer Service Skills roles offer full‑remote or hybrid arrangements. Remote-first companies such as HubSpot, Shopify, and Zendesk prioritize flexible schedules, but candidates must have reliable high‑speed internet, a dedicated workspace, and the ability to collaborate across time zones.
What career progression paths exist for professionals with excellent customer service skills?
Typical trajectories move from Support Agent to Team Lead, then to Customer Success Manager, and eventually to CX Director or VP of Customer Experience. Advancement requires mastering advanced analytics, leading cross‑functional projects, and obtaining higher‑level certifications.
What industry trends are shaping the future of customer service roles?
Key trends include the rise of AI‑powered chatbots, proactive customer success through predictive analytics, and a shift toward subscription‑based revenue models. Companies increasingly rely on data dashboards and customer journey mapping, demanding service professionals who can interpret metrics and implement continuous improvement initiatives.

Related Pages