Excellent Customer Service Jobs in Multiple Locations

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Looking for Excellent Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Multiple Locations area.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role requiring extensive experience with SAP FICO and India localization. The position involves leading teams, providing functional and technical expertise, and working on complex projects. The role is based in India and requires 100% travel within the country.

Salesforce Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in Salesforce development, and opportunities for impactful work through IBM's technology platforms and partner ecosystem.

Enterprise Security Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for an Enterprise Security Architect position at IBM Client Innovation Center Germany. The role involves building a secure software development lifecycle, specifying and implementing security measures, creating security concepts, integrating security tools, and working with various technologies and frameworks. The position values diversity and offers opportunities to work with international clients and cutting-edge technologies.

IBM Maximo (MAS) Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term relationships with clients, working with visionaries across industries, and improving hybrid cloud and AI solutions. It highlights the importance of curiosity, continuous learning, and collaboration in driving meaningful change for clients. The role of an IBM Maximo MAS Project Manager is also outlined, emphasizing project planning, execution, and delivery, as well as leadership and stakeholder engagement.

Contract Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, focus on hybrid cloud and AI, and the importance of continuous learning. It also outlines the role and responsibilities of a Contract Administrator, including contract management, compliance, and collaboration with stakeholders.

Senior Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, working on hybrid cloud and AI projects, and utilizing advanced technologies. It highlights opportunities for innovation, problem-solving, and career growth through strategic engagement with stakeholders and technical expertise.

Entry Level QA/Test Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a QATest Developer role at IBM. It outlines the responsibilities, required education, and technical expertise needed for the position. The role involves working with client-server architectures, networking protocols, application development, databases, and creating APIs. The position requires knowledge of Agile and Cloud devOps development methodologies, as well as experience with various programming languages and tools.

Entry Level Site Reliability Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Site Reliability Engineer. The role involves working in an agile environment to build, deploy, and maintain systems for clients, with responsibilities including 24x7 observability, troubleshooting, deployment, security implementation, and maintenance tasks. Preferred technical expertise includes experience with Linux, Kubernetes/OpenShift, automation tools, and monitoring/observability tools.

Product Designer - HashiCorp Infrastructure/Self-Serve

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a team that transforms customer challenges into industry-leading AI-powered cloud-native solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position is for a Senior Product Designer for Waypoint, aiming to maintain a focus on user experience and identify strategic opportunities for improvement and integration with Terraform.

Cobol Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation in hybrid cloud and AI. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role of a Software Developer.

SAP Fieldglass Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an SAP Fieldglass Consultant role. It outlines the responsibilities, required education, technical and professional expertise, certifications, and travel requirements for the position. The role involves solution design and implementation, client advisory and strategy, system configuration and customization, change management and training, and integration and technical leadership.

Back End Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's Cost Optimization team is seeking a talented Backend Developer intern to join a passionate team of experts. The role involves collaborating with cross-functional teams to develop and maintain backend systems, write clean code, and participate in code reviews and testing. The ideal candidate is currently pursuing a degree in Computer Science or a related field, has familiarity with core programming languages and software development lifecycle, and possesses strong problem-solving skills and communication abilities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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