Excellent Customer Service Jobs in Multiple Locations

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Looking for Excellent Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Multiple Locations area.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves managing contracted services, strategic relationships, and fiscal performance for assigned clients. The Delivery Project Executive (DPE) is responsible for delivering contracted TAO services, managing client stakeholder relationships, and ensuring client satisfaction. The role requires skills in HROTAOBPO or deep sector experience, leading matrix teams, senior stakeholder relationship management, and commercial acumen.

Senior Data Engineer DataStage with French

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is seeking an experienced ETL Developer to design and build ETL solutions using IBM Infosphere DataStage. The role involves designing, implementing, and maintaining ETL data flows, collaborating with business analysts, optimizing data flows, ensuring data quality, and developing shell scripts and SQL code. The position requires a bachelor's degree, proficiency in IBM DataStage and SQL, fluency in French and English, and at least 2 years of experience with cloud-based ETL platforms.

Entry Level Hardware Test Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description for a Hardware Test Engineer at IBM highlights the exciting opportunity to work on cutting-edge computing systems. The role involves testing hardware components, collaborating with firmware and systems engineering teams, diagnosing and resolving hardware issues, and supporting lab testing efforts. Ideal candidates should have a strong technical background, excellent communication skills, and a passion for technology and engineering.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role involves software development, analytical problem-solving, stakeholder engagement, and working with the latest technologies.

Java developer - Fontus

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, emphasizing innovation, career growth, and technical expertise in areas like Java and AWS. The position highlights opportunities for impactful problem-solving, stakeholder engagement, and working with cutting-edge technologies.

Technology Lifecycle Services Reals Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes an internship opportunity with IBM's Technology Lifecycle Services team. The role involves supporting renewals and expansions, identifying opportunities for service uplift, collaborating with internal teams, and learning to use IBM sales tools. The internship aims to provide hands-on experience in sales strategy, client engagement, and internal collaboration within a global technology company.

Senior Software Engineer, Product Engineering (Boundary) - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the team that develops and transforms customer challenges into industry-leading AI-powered cloud-native software solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position focuses on designing, prototyping, and implementing core features for Boundary, a secure access management solution built for hybrid environments. The role requires expertise in Golang programming, privileged access management, distributed cloud systems, and building automated tests.

Application Developer ServiceNow

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with ServiceNow in a global client environment. The role involves development, maintenance, and customization of ServiceNow modules, as well as building solutions based on customer requirements. The position requires a strong technical background, excellent communication skills, and a willingness to learn and adapt to new technologies.

Program Manager TS/SCI W/FSP

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The Program Manager position requires extensive experience in program management, technical solution development, and federal government enterprise system management.

Application Architect - Java & Web Technologies (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role is for a Senior Application Architect specializing in Java and web technologies to lead the design and development of enterprise applications.

Associate Product Manager Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, highlighting the company's focus on creating leading AI-powered cloud-native solutions, its renowned legacy, and the global opportunities it offers. The role of a Product Manager Intern is detailed, emphasizing ownership of outcomes, collaboration with customers and teams, and the importance of product design, user experience, and innovation.

Senior Support Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software as a Senior Support Engineer for the Vault product. The role involves troubleshooting complex issues, collaborating with customers and engineering teams, and contributing to product growth. The position offers growth opportunities within IBM's product and technology landscape, including Research, Software, and Infrastructure.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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