Excellent Customer Service Jobs in Multiple Locations

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Looking for Excellent Customer Service jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Multiple Locations area.

Technical Support Intern - Hardware and Software Products

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes an IBM Technical Support Professional Intern role, highlighting requirements for technical expertise, collaboration, and problem-solving skills in a growth-oriented environment. It emphasizes IBM's infrastructure capabilities and the importance of innovation in addressing modern technological challenges.

Software Developer - Salesforce CRMA (formerly Tableau CRM) Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks a Salesforce CRM Analytics CRMA Developer with expertise in designing analytics solutions, collaborating with stakeholders, and implementing data governance. The role requires experience with CRMA, SAQL, and integration of Salesforce with external systems, along with strong analytical and teamwork skills.

SAP Concur Reporting Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves data analysis and Concur implementation for client collaboration, requiring technical expertise and compliance knowledge.

Senior AI Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing global collaboration, innovation in hybrid cloud and AI solutions, and professional growth. It highlights technical expertise, strategic partnerships, and the impact of AI architectures while outlining required skills and experiences for roles in cognitive computing and client-facing consulting.

Account Manager/Business Development Executive, Department of Justice

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves collaborating with clients and leveraging IBM's resources to drive innovation in hybrid cloud and AI. It requires 10+ years in federal business development, strong communication skills, and a focus on growth opportunities.

Senior SAP SD Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI innovation, collaboration with global clients, and technical expertise in SAP S4HANA. It highlights opportunities for impactful work, strategic partnerships, and professional growth through client-facing projects and technology adoption.

Supply Chain Manufacturing & Planning Resource

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers career growth, training, and a supportive environment for consultants, focusing on innovation and client solutions with opportunities for professional development and impactful work.

Senior SAP Consultant – Credit Management & TRM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP systems, leadership opportunities, and career growth through innovative solutions and industry expertise.

Subk-C Middleware Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and career growth. Responsibilities include managing midtier environments, automation, security compliance, and supporting middleware technologies. Requirements involve expertise in application servers, scripting, and maintaining security clearances, with a preference for technical knowledge and communication skills.

AI Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing global collaboration, innovation in hybrid cloud and AI solutions, and professional growth. It highlights technical expertise, strategic partnerships, and a culture of evolution, while outlining required skills and educational qualifications for roles involving AI architecture and client-facing consulting.

AECC - Virtualization Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Virtualization Engineer role supporting the Army Edge Computing Capability project, involving VMware suite deployment, Infrastructure as Code, and cybersecurity expertise. The position requires in-person work in Radford VA and emphasizes collaboration, innovation, and career growth within IBM Consulting's ecosystem.

HR Technology Benefits - SuccessFactors Package Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working in IBM's innovation centers to deliver technical expertise and drive hybrid cloud and AI solutions. Responsibilities include managing HR technology, collaborating with clients, and fostering long-term career growth through continuous learning and innovation.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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