Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Applications Support Analyst

Company: Basis Technologies

Location: Other US Location

Posted Jan 31, 2025

Basis Technologies is a company that delivers software and services to automate digital media operations for leading agencies and brands. They are currently hiring for an Applications Support role, which involves assisting with campaign troubleshooting, providing technical support, and liaising with various teams. The ideal candidate should have 23 years of experience in an online-centric business, proficiency in SQL or related database query languages, HTML, HTTP, and scripting knowledge, and excellent verbal and written English skills. Bonus points are given for an Engineering or Computer Science degree, advertising technology experience, and programming ability. Basis Technologies is committed to building an inclusive culture and offers a thoughtful perks and benefits package.

Senior Network Monitoring Engineer

Company: Fluence

Location: Other US Location

Posted Jan 31, 2025

The job posting is for an experienced Zabbix Network Monitoring Engineer with expertise in Linux administration and system integration. The role involves designing, deploying, and managing Zabbix monitoring solutions, performing Linux system administration tasks, integrating Zabbix with third-party tools, and responding to incidents. The ideal candidate should have a degree in Computer Science, proven experience with Zabbix, strong understanding of networking protocols and system administration, familiarity with virtualization and cloud environments, and excellent troubleshooting skills. Knowledge of Git and scripting languages is also required.

Technical Support Engineer(2025 Graduates)

Company: PingCAP Ltd

Location: Other US Location

Posted Jan 31, 2025

PingCAP, a global player in the database market, is seeking a support team member to assist commercial customers with TiDB and TiDB Cloud issues. The role offers excellent learning opportunities for fresh graduates and involves diagnosing database issues, collaborating with engineers, and ensuring customer satisfaction. Qualifications include a degree in Computer Science, knowledge of computer science fundamentals, and proficiency in programming. Familiarity with relational and NoSQL databases is a plus. Excellent communication skills in Chinese and English are required, along with a strong sense of accountability and responsibility.

Facebook Ads Manager (B2B Campaign)

Company: Aloware

Location: Other US Location

Posted Jan 31, 2025

Aloware is seeking a Facebook Ads Manager with 2+ years of experience in B2B Facebook marketing, preferably in the SaaS space. The role involves managing and optimizing advertising spending, designing landing pages, tracking performance, and brainstorming other advertising efforts. Experience in the automotive industry, Manychat, Pixel Cataloguing, and Couponing is highly valued. Strong communication skills and copywriting abilities are required. Background in PPC, Canva, and Tiktok is advantageous.

Product Owner - Enterprise Data

Company: Eli Lilly and Company

Location: Other US Location

Posted Jan 31, 2025

Lilly, a global healthcare leader, is seeking a Product Owner for Enterprise Data in Bengaluru. The role involves championing the product vision, prioritizing features, managing the backlog, understanding users, ensuring quality and compliance, sustaining scalability, and cultivating a growth mindset. Essential skills include excellent communication, leadership, critical thinking, collaboration, and decision-making abilities. The ideal candidate should have a Bachelors or Masters in Technology, Engineering, Science, or a related field, plus an MBA from a premier institute. Experience of 5 to 15 years is required. Lilly is committed to making a real difference in lives and is dedicated to helping individuals with disabilities engage in the workforce.

Sensi: M A V FS Engineer

Company: Adaptiq

Location: Other US Location

Posted Jan 31, 2025

Adaptiq is a technology hub seeking a Senior Full Stack Engineer to join a mission-driven product using cutting-edge AI and IoT technology. The role involves building and maintaining reliable fullstack web applications, developing scalable microservices solutions, and working closely with product managers and designers. The ideal candidate should have at least 4 years of experience as a fullstack developer, proficiency in Nodejs and React, and experience with microservices architecture and RESTful APIs. Adaptiq offers a competitive package, professional growth opportunities, and a remote working model.

Senior Creative

Company: HYPEBEAST

Location: Other US Location

Posted Jan 31, 2025

Hypemaker, a global award-winning creative agency, is seeking a creative individual with 3+ years of experience in advertising, fashion, and lifestyle media. The role involves developing creative concepts for APAC regions, creating visual content, and collaborating with the team to ensure consistency in tone and messaging. The ideal candidate should have a strong portfolio, proficiency in Adobe Creative Suite, and fluency in Cantonese and English. The position is based in Hong Kong.

Senior IC Layout Mask Designer

Company: Omni Design Technologies

Location: Other US Location

Posted Jan 31, 2025

Omni Design is seeking a senior layout designer with extensive experience in high performance analog layout for advanced CMOS processes. The ideal candidate will lead the layout activity for high performance analog cores, establish layout procedures, and work with distributed design teams. The role involves setting up LVS DRC ERC environments, debugging verification issues, and demonstrating knowledge of high performance analog layout techniques. Omni Design offers excellent compensation and an exciting environment with opportunities for self-motivated individuals to make an impact in a fast-growing, cutting-edge technology company.

Senior Software Engineer (Java) - Delphix

Company: Perforce Software

Location: Other US Location

Posted Jan 31, 2025

Perforce is seeking a Senior Software Engineer for their Continuous Data development team. The role involves architecting, designing, and implementing large-scale components of the product, delivering complex projects, and handling critical situations involving high priority customer issues. The ideal candidate should have 6-9 years of experience in building enterprise products using Java, excellent analytical and problem-solving skills, and the ability to manage multiple priorities and meet deadlines. The company offers a collaborative and inclusive work environment, opportunities for process improvements, and rewards for contributions.

Security Engineer(Vulnerability & Patch Management)

Company: Fluence

Location: Other US Location

Posted Jan 31, 2025

The Security Engineer Vulnerability and Patch Management role at Fluence Energy involves using various security tools to identify, classify, and track remediation of vulnerabilities in systems. The engineer will interact with other teams to prioritize, escalate, and remediate vulnerabilities. They will also evaluate and implement new technology, participate in design reviews, ensure network security, and communicate vulnerabilities to stakeholders. Strong knowledge of Linux systems, Tenable Nessus or similar vulnerability assessment tools, and scripting languages is required. Familiarity with cloud platforms, Agile methodologies, and automation tools is also desired. The ideal candidate will have a degree in Computer Science, 5+ years of experience in Cybersecurity or Vulnerability Management, and a proven track record of success in challenging projects.

Senior NodeJS Developer

Company: Bounteous

Location: Other US Location

Posted Jan 31, 2025

Bounteous x Accolite is a leading digital transformation consultancy, offering end-to-end solutions for complex challenges and future opportunities. They employ over 4000 experts worldwide and partner with top technology providers to create transformative digital experiences. The ideal candidate should have a degree in CS/Engineering, 4+ years of professional programming experience, proficiency in JavaScript, and familiarity with Agile development processes. The role involves working in an Agile environment, creating tested and efficient code, and promoting information security practices. Bounteous is committed to fostering an inclusive environment and is an equal opportunity employer.

Document Coordinator

Company: Helpware

Location: Other US Location

Posted Jan 31, 2025

Helpware, a technology-driven company with global offices, is seeking a detail-oriented Document Coordinator. The role involves generating reports, conducting document audits, managing document milestones, and ensuring proper sending and archiving of documents. The ideal candidate should have a Bachelor's degree in Business Administration, Finance, or a related field, proven experience in document control, strong organizational skills, proficiency in document management software, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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