Excellent Customer Service Jobs in Other US Location

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Looking for Excellent Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Other US Location area.

Senior Software Engineer-Cybersecurity

Company: Caterpillar

Location: Other US Location

Posted Jan 24, 2025

Caterpillar Inc. offers a role in Technology and Digital Data where you'll contribute to creating stronger, more sustainable communities. The position involves designing, developing, and implementing software applications using agile methods. Key responsibilities include acquiring client requirements, writing source codes, and utilizing automated testing tools. The role requires strong decision-making skills, effective communication, and extensive knowledge of software development life cycle and software integration engineering. Caterpillar values progress, innovation, and collaboration, aiming to build a better world for all.

Senior Software Engineer

Company: Rokt

Location: Other US Location

Posted Jan 24, 2025

Rokt, a hypergrowth ecommerce leader, is seeking a Senior Software Engineer. The role involves designing, developing, testing, and improving code for real-world problems. The engineer will own complex product features, use generative AI tools, manage priorities, collaborate with teams, and mentor junior engineers. Requirements include a bachelor's degree, 6+ years of experience in commercial software development, proficiency in Java, C, Python, JavaScript, or Go, and experience with distributed systems, cloud platforms, and CICD pipelines. Rokt values transparency, autonomy, and a culture of continuous learning and improvement.

Middle/Senior Frontend Engineer

Company: Sigma Software Group

Location: Other US Location

Posted Jan 23, 2025

A rapidly growing US-based AdTech company, founded by ex-Googlers, is seeking a Frontend Engineer. The role involves developing Frontend components with React and TypeScript, ensuring high-quality maintainable code, and collaborating with UX/Design teams. The engineer will work on enhancing a sophisticated Bidder-as-a-Service platform, handling millions of queries per second and processing vast amounts of data. The ideal candidate should have 3+ years of software engineering experience, excellent knowledge of JavaScript, TypeScript, ReactJS, and the related ecosystem, strong knowledge of algorithms and data structures, experience with CICD, familiarity with AWS services, and experience in creating documentation.

Customer Support Representative

Company: Mural

Location: Other (don’t specify)

Posted Jan 24, 2025

The company is seeking a Customer Support Representative with 2+ years of experience in software customer support, preferably B2B. The role involves managing and responding to customer requests, understanding and advocating for customers, educating and instructing them through various channels, and collaborating with other teams to improve the product and customer experience. The ideal candidate should have fluency in English, a passion for helping and teaching customers, problem-solving skills, and the ability to work some weekend shifts. The company is committed to equal opportunity and reasonable accommodation for individuals with disabilities.

Senior Manager Sales & Marketing

Company: Sia Partners

Location: Other US Location

Posted Jan 23, 2025

Sia Partners, a global management consulting firm, is seeking a Senior Manager in Sales and Marketing for their Amsterdam office. The role involves driving strategy and transformation initiatives for clients, managing a dynamic team, and crafting business transformation strategies. The ideal candidate should have a Masters Degree, at least 6 years of experience in consultancy or a multinational firm, and a background in Sales or Marketing strategy or transformation. The company offers a competitive salary, flexible transport options, a training plan, and the opportunity to work from home or the Amsterdam office. Sia Partners is an equal opportunity employer.

Analyst, Consumer Products and Solution

Company: Visa Inc,

Location: Other US Location

Posted Jan 23, 2025

Visa is seeking a Product and Solutions Analyst for their Canadian marketplace. The role involves driving product strategy, supporting client engagements, and collaborating with cross-functional teams. The ideal candidate will have product management expertise, strong negotiation skills, and the ability to work independently. The position is based in Toronto and is a hybrid role, requiring 2-3 days in the office per week.

Product Analytics Engineer

Company: Kong

Location: Other US Location

Posted Jan 24, 2025

Kong, a leading cloud-native API platform, is seeking an experienced Analytics Engineer to design and maintain data pipelines, perform in-depth analysis, and collaborate with cross-functional teams. The role involves data engineering tasks such as designing scalable data pipelines, developing ETL processes, and optimizing existing pipelines. Product analytics tasks include defining tracking mechanisms for key product metrics, analyzing user behavior, and creating dashboards. The ideal candidate should have a degree in Computer Science, Data Science, or a related field, with 4-6 years of experience in a similar role. Proficiency in SQL, Python, R, and data visualization tools like Tableau or Power BI is required. Familiarity with Snowflake and reverse ETL tools is a plus.

Collector Bilingual

Company: John Deere

Location: Other US Location

Posted Jan 24, 2025

John Deere Financial Inc is seeking a Collector for a remote position in Grimsby, ON, Canada. The role involves managing past due accounts, nurturing customer and dealer relationships, and negotiating payment plans. The ideal candidate should be bilingual in English and French, have strong communication skills, and previous experience in a collection/customer service/account management/credit environment. Knowledge of collection tools, financial statements, and cash flow is beneficial. The position requires working a set shift within 8:30am-5:30pm EST and having an appropriate work from home setup. John Deere is an equal opportunity employer committed to diversity and inclusion.

Sr Software Engineer

Company: Caterpillar

Location: Other US Location

Posted Jan 24, 2025

Caterpillar Inc. is seeking an experienced software developer with expertise in test automation frameworks, Java/C-based microservices, and modern programming languages. The role involves designing and implementing new tools, collaborating with agile teams, and providing technical direction. The ideal candidate should have 8+ years of experience, proficiency in SQL, and knowledge of cloud environments. Strong problem-solving skills, interpersonal skills, and experience in agile methodologies are required. The successful candidate will participate in the complete product development cycle and provide ongoing support.

IT Business Partner

Company: Cin7

Location: Other US Location

Posted Jan 24, 2025

Cin7, a fast-growing global software company, is seeking an IT Business Partner to contribute to the company's IT vision and strategy. The role involves leading IT projects, providing IT support for business objectives, and building strong relationships with business leaders. The ideal candidate should have 5+ years of experience as an IT Business Partner, expertise in cloud-based systems, and a strong ability to lead through influence. Cin7 offers competitive benefits including fully paid health insurance, flexible working, and a relaxed dress code.

Order Management Specialist

Company: John Deere

Location: Other US Location

Posted Jan 24, 2025

John Deere is seeking an Order Management Specialist in Poznań, Poland. The role involves collaborating with factories, presenting order statuses, coordinating product deliveries, and participating in continuous improvement initiatives. Requirements include experience in Customer Service, university degree, excellent English skills, advanced MS Excel and PowerPoint skills, strong attention to detail, analytical skills, teamwork, adaptability, and communication skills. The company offers a competitive employment contract, work-life balance, professional development opportunities, employee referral program, additional vacation days, health benefits, and a friendly international working environment.

Backend Developer

Company: Tufin

Location: Other US Location

Posted Jan 23, 2025

Tufin is seeking a Full Stack Developer to join their team, working on complex core products using cutting-edge technologies. The role involves participating in the end-to-end development lifecycle, designing and maintaining robust Java applications, building and managing REST or GraphQL APIs, and collaborating with cross-functional teams. The ideal candidate should have 5+ years of professional experience in Java development within a Linux environment, 2+ years of experience with the Spring Boot framework, and a strong understanding of Spring Boot and NoSQL databases like MongoDB and Cassandra.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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