Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Solutions Engineer - Manufacturing Industry Specialist

Company: KPA

Location: Remote

Posted Jan 31, 2025

KPA, founded in 1986, is a leading provider of Workforce Compliance software and consulting services. The company aims to help clients avoid workplace accidents and injuries by offering software, consulting, and training services. KPA is recognized as one of Colorado's Best Places to Work for five consecutive years. The Solution Engineer role involves driving growth, delivering value-driven solutions, and supporting sales campaigns in the manufacturing industry. The ideal candidate should have 5+ years of experience in Solutions Engineering, deep technical expertise, understanding of manufacturing processes, excellent communication skills, and proficiency with CRM software. KPA offers a competitive compensation package and a full benefits package, including medical, dental, vision, PTO, and a 401k with company match. The company is committed to diversity, inclusion, and equal opportunity in all employment practices.

Lead Mission Control Analyst

Company: DailyPay

Location: Remote

Posted Jan 31, 2025

DailyPay Inc, a leading on-demand pay solution, is seeking a Lead Mission Control Analyst. The role involves monitoring payment operations, handling escalations, and improving operational capabilities. The ideal candidate should have a Bachelor's degree, strong analytical skills, and experience in operational monitoring. The company offers competitive benefits including health, dental, and vision care, equity ownership, and unlimited PTO.

Creator Support Coordinator

Company: MagicLinks

Location: Remote

Posted Jan 31, 2025

MagicLinks is a B Corp-certified social commerce company that connects brands with a diverse community of 35K+ creators for data-driven video influencer campaigns. They are committed to being a force for good and have been recognized as one of the Best Places to Work in LA. The Creator Support Coordinator role involves troubleshooting, managing inquiries, and organizing events to ensure creators have a seamless experience. The company offers competitive compensation, comprehensive healthcare, 401K with a company match, unlimited PTO, and opportunities for professional growth.

Staff Product Manager - Marketplace

Company: Medely

Location: Remote

Posted Jan 31, 2025

Medely, a high-growth series C technology startup, is revolutionizing healthcare work by offering an on-demand marketplace and workforce management tools. The company is seeking a passionate and skilled Staff Product Manager to join their fully remote team. The ideal candidate will have 10+ years of product management experience, a strong customer compassion, and the ability to blend user research with data and business needs. The role involves understanding the needs of buyers and end-users, leading the end-to-end product development process, and driving cross-functional teams to set and achieve ambitious goals. Medely offers competitive compensation, long-term incentives, healthcare benefits, flexibility, and a mission-driven work environment.

Product Manager II

Company: Healthcare Management Administrators (HMA)

Location: Remote

Posted Jan 31, 2025

HMA is a leading third-party health plan administrator, offering customized health plans to medium to large-sized employers. They provide high-quality, affordable healthcare options and prioritize customer service. HMA has been recognized as a Washington's Best Workplace for three consecutive years. The company values people, innovation, and collaboration, and is seeking unique individuals to join their team. The Product Manager role involves developing and overseeing strategies for product growth, managing the product lifecycle, and driving market research. The ideal candidate should have a Bachelor's degree, 35+ years of experience in product management, and strong communication and problem-solving skills. HMA offers competitive compensation, benefits, and a flexible work environment.

Affiliate Marketing Coordinator

Company: MagicLinks

Location: Remote

Posted Jan 31, 2025

MagicLinks is a B Corp-certified social commerce company specializing in data-driven video influencer campaigns. They connect over 35K diverse creators with leading brands for sustainable growth. They are seeking a motivated Affiliate Marketing Coordinator with 13 years of experience in influencer marketing, email marketing, affiliate marketing, or a related field. The role involves brand onboarding, affiliate optimization, creator marketing, and strategic partnerships. The company offers competitive compensation, comprehensive healthcare, 401k, wellness stipend, parental leave, and unlimited PTO. MagicLinks is committed to diversity, equity, and inclusion in their workplace and operations.

Senior C++ Software Engineer - Remote (US Only)

Company: Wolverine Trading

Location: Remote

Posted Jan 31, 2025

Wolverine is seeking passionate C++ programmers for a hands-on position in developing and deploying trading systems. The ideal candidate should have top-notch coding skills, excitement for software engineering, dedication to testing, excellent analytical and problem-solving skills, and a passion for writing clean, high-quality code. The role involves full life cycle development, performance analysis, problem-solving, and collaboration with technical and business peers. Wolverine values long-term focus, innovation, and constant improvement over prior trading experience. The total compensation range is approximately $140,000 - $200,000, contingent on experience. Wolverine offers a flat organizational structure, competitive salary, generous benefits, professional development opportunities, and a positive company culture.

Performance Engineer SR

Company: Sagent

Location: Remote

Posted Jan 31, 2025

Sagent is a dynamic and innovative leader in the mortgage servicing technology industry, seeking a highly skilled Performance Engineer. The role involves designing and implementing performance tests, collaborating with development and operations teams, conducting performance assessments, and troubleshooting performance-related issues. Sagent offers a comprehensive benefits package and is an equal opportunity employer. The company is transforming the mortgage servicing industry by modernizing the customer experience and providing servicers with lower costs, scale, compliance, and higher servicing values.

Solutions Engineer - Manufacturing Industry Specialist

Company: KPA

Location: Remote

Posted Jan 31, 2025

KPA, founded in 1986, is a leading provider of Workforce Compliance software and consulting services. The company aims to help clients avoid workplace accidents and injuries by offering software, consulting, and training services. KPA is recognized as one of Colorado's Best Places to Work for five consecutive years. The Solution Engineer role involves driving growth, delivering value-driven solutions, and supporting sales campaigns in the manufacturing industry. The ideal candidate should have 5+ years of experience in Solutions Engineering, deep technical expertise, understanding of manufacturing processes, excellent communication skills, and proficiency with CRM software. KPA offers a competitive compensation package and a full benefits package, including medical, dental, vision, PTO, and a 401k with company match. The company is committed to diversity, inclusion, and equal opportunity in all employment practices.

Senior Software Engineer - Backend

Company: Redox

Location: Remote

Posted Jan 31, 2025

Redox is a healthcare company that aims to revolutionize the industry by providing a full-service integration platform for secure and efficient data exchange. The company's transaction processing team is composed of passionate individuals who enjoy solving complex problems at scale. They are seeking a software engineer with 5+ years of experience in backend engineering, API development, and database management. The ideal candidate should have experience with TEFCA implementation or similar healthcare data standards, and be familiar with a CICD pipeline and continuous release processes in a cloud-based environment. Redox values individual growth and learning, context over control, confidence and safety over speed, ownership of outcomes over neatly-defined work, and team productivity over individual productivity.

Sr. SDET - LATAM (Remote)

Company: Luxury Presence

Location: Remote

Posted Jan 31, 2025

Luxury Presence, a leading digital platform in the real estate industry, is seeking a Senior Software Development Engineer in Test (SDET). The SDET will ensure the quality and reliability of web and mobile applications, maintain and improve the automated testing framework, and work closely with cross-functional teams. Key responsibilities include designing and executing automated tests, developing and maintaining testing frameworks, supporting the CICD pipeline, and collaborating with stakeholders. The ideal candidate should have 5+ years of experience in SDET or similar roles, proficiency in test automation frameworks, and strong programming skills in JavaScript or TypeScript. The company offers a competitive technology stack, including React, GraphQL, Node.js, and AWS, and a collaborative, innovative work environment.

General Inquiry - Creator

Company: Threshold 360

Location: Remote

Posted Jan 31, 2025

Threshold 360 is seeking creative and startup-minded individuals to join as contractors, capturing 360° photos of various locations. The role offers flexibility, best-in-class training, and the opportunity to work with cutting-edge technology. Applicants must reside within 60 miles of the project city, have a flexible schedule, and access to reliable transportation. Photography experience and customer service skills are preferred. The average pay is $40 per hour.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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