Excellent Customer Service Jobs in Remote

421,112 open positions · Updated daily

Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Business Development Manager

Company: Halcyon

Location: Remote

Posted Jan 30, 2025

Halcyon, a cybersecurity company formed in 2021 by industry veterans, is seeking a Business Development Manager to lead a team of SDRs and BDRs. The role involves managing team performance, strategic planning, lead generation, and collaboration with sales and marketing teams. The ideal candidate should have 3+ years of experience in sales development or business development, preferably in the cybersecurity or tech industry, with a strong understanding of the ransomware threat landscape and B2B tech sales cycle. Halcyon offers comprehensive benefits, including healthcare, 401k, disability coverage, and flexible PTO. The base salary range is $90,000 - $150,000.

Senior Product Manager (Student Information System/SIS)

Company: Follett Software

Location: Remote

Posted Jan 30, 2025

Follett Software is seeking a Senior Product Manager with extensive experience in Student Information Systems (SIS) to lead the development and execution of their Aspen SIS. The role involves managing the product lifecycle, driving innovation, delivering data-driven insights, collaborating with cross-functional teams, communicating effectively, and driving measurable impact. The ideal candidate should have a deep understanding of K12 education systems, be a strategic thinker, collaborative leader, customer-focused, and an excellent communicator. This remote position is open to US-based candidates only.

Director/Head of Data Science (100% Remote [US])

Company: GOBankingRates

Location: Remote

Posted Jan 30, 2025

GOBankingRates is a leading personal finance news and information platform, founded in 2004 by Jeff Bartlett and Brett Rossmann. The company aims to empower readers with financial literacy and smart decision-making skills through curated content, videos, and podcasts. They are seeking a highly skilled Director of Data Science to lead their data science initiatives, focusing on automation, machine learning, and digital marketing. The role involves designing data modeling practices, recruiting and leading data science teams, and driving business impact through data-driven strategies. The ideal candidate should have a bachelor's degree in a quantitative discipline, over 5 years of experience in data science, machine learning, and NLP, and expertise in digital media marketing. The salary range is $240,000 - $280,000 + Bonus, with comprehensive benefits including remote work, competitive salary, time off, student loan support, 401k, learning and development opportunities, health and wellness programs, and more.

Senior UX Design Specialist

Company: Mozilla

Location: Remote

Posted Jan 30, 2025

MZLA Technologies Corporation, the for-profit subsidiary of the Mozilla Foundation, is seeking a Senior UX Design Specialist. The role involves collaborating across platforms to create user experiences that align with Thunderbird's values. The successful candidate will mentor junior designers, partner with engineers, and ensure accessibility and user-centered design. The position is remote, full-time, and offers a competitive salary and comprehensive benefits package. The company is committed to diversity, equity, and inclusion.

Software Engineer, Machine Learning

Company: Hungryroot

Location: Remote

Posted Jan 31, 2025

Hungryroot is a distributed team offering a partner in healthy living, recommending nutritious groceries, easy recipes, and essential supplements. They are seeking a Software Engineer to join their growing Data Science team, responsible for designing, building, and maintaining backend systems for personalized recommendations and model-driven solutions. The role involves collaborating with data scientists and operations researchers, ensuring system reliability, and contributing to code quality. The company offers remote work, equity, unlimited vacation, and comprehensive benefits.

Protective Intelligence Analyst

Company: xAI

Location: Remote

Posted Jan 31, 2025

xAI is seeking a full-time Protective Intelligence Analyst to join their Protective Intelligence Team. The role involves identifying and assessing threats to xAI's valuable assets, monitoring potentially threatening communications, conducting research, and utilizing various tools for threat assessments. The ideal candidate should have a Bachelor's degree in a relevant field, minimum of 2+ years of experience in online and open-source investigations, and proficiency in Microsoft Office Suite and other specified tools. The role requires flexibility, including evening and weekend work, and occasional travel.

Technical Sales Engineer - US West

Company: Nozomi Networks

Location: Remote

Posted Jan 30, 2025

Nozomi Networks is hiring a Sales Engineer to support customers and partners during presales, sales, and postsales activities. The role involves working closely with the Sales team, qualifying sales opportunities, presenting solutions, and gathering customer requirements. The ideal candidate should have proven experience in customer-facing roles, a solid understanding of complex networks and protocols, and experience in Cyber Security. Nozomi Networks offers competitive compensation, benefits, and a global benefits package. The company is committed to diversity, inclusion, and belonging.

Director Legal, Commercial & Product

Company: HopSkipDrive

Location: Remote

Posted Jan 30, 2025

HopSkipDrive is a technology company that provides safe, equitable, and caring transportation solutions. Founded by three moms, it has facilitated over 33 million rides across 13 states. The Legal team is seeking a seasoned attorney with 10+ years of in-house legal experience, particularly in the tech sector, to manage the contract lifecycle, negotiate terms, and lead teams. The role offers equity, flexible benefits, and the opportunity to work for a VC-backed company in a rapidly growing market.

Director, Internal Communications

Company: Upwork

Location: Remote

Posted Jan 30, 2025

Upwork, a global work marketplace, is seeking a strategic Director of Internal Communications. The role involves developing and executing a forward-thinking internal communication strategy, leading corporate internal communications, and managing the Internal Comms team. The ideal candidate should have excellent communication skills, experience in scaling organizations, and a proven track record in building and leading teams. Upwork offers a competitive salary range of $158,000 to $249,500 USD, along with benefits and a vibrant, inclusive culture.

Software Engineer, Machine Learning

Company: Hungryroot

Location: Remote

Posted Jan 31, 2025

Hungryroot is a distributed team offering a remote-first work environment, providing nutritious groceries, easy recipes, and essential supplements. They are seeking a Software Engineer to join their Data Science team, responsible for designing, building, and maintaining backend systems for personalized recommendations and model-driven solutions. The role involves collaborating with data scientists and operations researchers, ensuring system reliability, and contributing to code quality. Qualifications include 3+ years of backend engineering experience, strong programming skills in Python and C++, and knowledge in backend system design.

Data Engineer

Company: Hometap

Location: Remote

Posted Jan 31, 2025

Hometap is a collaborative and innovative company in the fintech space, offering a home equity investment product that allows homeowners to access their home equity without taking on debt. They provide competitive compensation, healthcare coverage, unlimited PTO, and a strong company culture. Hometap is seeking a skilled Data Engineer to design, implement, and maintain their data infrastructure, ensuring accurate and efficient data processing and analysis. The company values diversity and equal opportunity employment.

Nutanix VDI SME

Company: New Era Technology

Location: Remote

Posted Jan 30, 2025

New Era Technology is seeking an experienced Nutanix Expert with a strong background in large-scale deployments and expertise in running Citrix environments. The ideal candidate will provide strategic guidance, lead design and architecture of scalable and secure Nutanix solutions, and implement and optimize Nutanix environments for running virtual desktop workloads. The role involves collaborating with project teams, developing advanced automation strategies, and acting as a subject matter expert in implementing advanced security measures. The company offers a team-oriented culture, continuous training, and competitive benefits. The pay range for this position is $95-$98 USD.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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