Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Sales Engineer (APAC)

Company: Aerospike

Location: Remote

Posted Jan 30, 2025

Aerospike, a leading real-time database provider, is seeking a sales engineer to assist in selling their products. The ideal candidate should have strong technical knowledge, excellent communication skills, and the ability to work under pressure. They will be responsible for preparing technical presentations, discussing customer needs, collaborating with sales teams, and generating sales leads. Linux experience, databases knowledge, and coding skills are required. Previous experience with Aerospike or similar databases is preferred. Aerospike is an equal opportunity employer.

Project Manager

Company: DISCO

Location: Remote

Posted Jan 30, 2025

DISCO Project Managers collaborate closely with clients to maximize their use of the DISCO product for eDiscovery and investigations. They serve as primary points of contact, managing client data throughout the eDiscovery lifecycle, and build strong relationships with clients. They communicate project milestones, design review workflows, and provide expert advice on best practices. They work with cross-functional teams to address challenges and contribute to the continuous improvement of DISCO's offerings. The role requires 5+ years of eDiscovery project management experience and working knowledge of industry-standard eDiscovery platforms. DISCO offers a competitive salary, RSUs, flexible PTO, and opportunities for growth in a company revolutionizing the legal industry.

Enterprise Technical Account Manager

Company: Red Canary

Location: Remote

Posted Jan 30, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set new standards in the industry. The company values doing what's right for customers, being kind and authentic, delivering great quality, and being relentless. The Enterprise Technical Account Manager role involves acting as a technical liaison with enterprise customers, working closely with Sales and Customer Success, and driving innovation on the Red Canary platform. The role requires 3+ years of enterprise experience, strong understanding of technology and security products, and excellent communication skills. The targeted base salary is $100,200 - $120,000 per year, with additional benefits including 100 paid premiums, health and wellness programs, fertility benefits, flexible time off, paid parental leave, pre-tax plans, and a flexible work environment.

DBA

Company: Recharge

Location: Remote

Posted Jan 30, 2025

Recharge is a leading subscription platform for ecommerce brands, empowering them to manage subscriptions, create dynamic customer experiences, and evaluate business performance. They serve over 20,000 merchants and 100 million subscribers, including popular brands like Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie. Recharge is recognized by Deloitte's Technology Fast 500 and is a Great Place to Work Certified company. They are currently seeking a DBA with 4+ years of experience in database design and support, proficient in SQL, and familiar with cloud platforms like GCP, AWS, or Azure. The role involves supporting database efficiency, implementing new technologies, and working with a stack including GCP, Kubernetes, CloudSQL, MySQL, PostgreSQL, Snowflake, Fivetran, Terraform, Ansible, Docker, Nginx, Redis, Elasticsearch, Python, Flask, Jinja, ES6, Vue.js, Snowflake, Looker, and Matillion. The compensation range is competitive, with a hiring range of $112,000 - $140,000 in the US and $88,000 - $110,000 in Canada. Benefits include medical, dental, vision plans, retirement plan with employer contribution, flexible time off, paid parental leave, and remote life and merchant stipends.

Operations Performance Manager

Company: Cox Enterprises

Location: Remote

Posted Jan 30, 2025

The Cox Automotive Operations Performance Manager is a regional role covering Pennsylvania, New Jersey, Delaware, and Virginia. The position involves driving effective utilization of Cox Automotive Dealertrack and Xtime products, building relationships with dealers, and implementing process changes to optimize client experience. The role requires a bachelor's degree and 6 years of experience, with preference for in-region applicants. Benefits include a competitive salary, work-life balance, comprehensive healthcare, and professional development opportunities.

Account Executive, Southeast - Private Sector Sales

Company: Magnet Forensics

Location: Remote

Posted Jan 30, 2025

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in over 100 countries. They are looking for a sales professional with 5+ years of experience in a fast-paced, competitive market. The ideal candidate should have a track record of consistent quota achievement, a great understanding of complex sales processes, and technical aptitude. The role involves travel up to 30% of the time and requires residency in Atlanta, Virginia, North Carolina, South Carolina, Alabama, or Florida. Magnet Forensics offers competitive compensation, benefits, and a commitment to continuous learning and diversity.

Specialist, Systems and Workflow Excellence

Company: Synapse Health

Location: Remote

Posted Jan 30, 2025

Synapse Health, founded in 2016, is revolutionizing the DME industry with tech-based solutions. They are seeking a Specialist Systems and Workflow Excellence to optimize systems and workflows, ensuring they align with business objectives and compliance standards. The role involves evaluating workflows, partnering with IT and operations teams, developing process maps, and ensuring adherence to healthcare regulations. The ideal candidate will have an Associates Degree in Healthcare Administration, Business Information Systems, or a related field, along with 24 years of experience in workflow analysis, systems optimization, or process improvement within the healthcare industry. DME experience is preferred. Synapse Health offers professional growth opportunities, a healthy work-life balance, and comprehensive benefits.

Sales Engineer (West Coast)

Company: Aerospike

Location: Remote

Posted Jan 30, 2025

Aerospike, a leading real-time database provider, is seeking a sales engineer to assist in selling their products and services. The ideal candidate should have extensive knowledge of technical products, excellent communication skills, and the ability to work under pressure. They will be responsible for preparing technical presentations, discussing equipment needs with customers, collaborating with sales teams, and generating high-quality sales leads. The role involves setting and achieving sales goals, training other sales team members, and providing customer support. Preferred skills include experience with databases like Aerospike, Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, and knowledge of cloud platforms like AWS, Microsoft Azure, and Google Cloud. Strong coding skills in languages like Java, C++, Python, Go, etc., are also required.

Business Development Sales Manager

Company: brightwheel

Location: Remote

Posted Jan 30, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Outbound Business Development Sales Manager to lead a team of BDRs, exceed sales goals, and create a positive team culture. The ideal candidate should have at least 2 years of BDR experience, phone-based cold calling experience, and a proven track record in managing and motivating sales teams.

Senior Supply Chain Product Strategist

Company: Pigment

Location: Remote

Posted Jan 30, 2025

Pigment, founded in 2019, is a rapidly growing SaaS company offering an efficient Enterprise Performance Management platform. With over 480 employees across multiple global offices, Pigment has secured $393M in investment from top venture capital firms. The company serves notable clients like Unilever, Deliveroo, Gong, and Brex. Pigment is seeking a Supply Chain expert with 10+ years of experience and a proven track record in implementing Supply Chain Planning software. The ideal candidate should be an innovative thinker, collaborative leader, and understand both product development and client needs. Pigment offers competitive compensation, stock options, generous time off, and parental leave policies. The company culture emphasizes teamwork, continuous improvement, action, and humility.

Senior Software Engineer (Kotlin/Java)

Company: Zencoder

Location: Remote

Posted Jan 30, 2025

Zencoder is seeking a Senior Software Engineer to join their innovative team. The role involves developing AI-driven solutions, including tools for code generation, chat assistance, code completion, docstring creation, unit test generation, and code repair. The ideal candidate will have over 10 years of experience in developing high-quality backend solutions in Java or Kotlin, a strong understanding of programming languages and environments, and experience in DevOps principles and practices. The opportunity offers impact, growth potential, high talent density, equity participation, and flexibility. Zencoder is an equal opportunity employer committed to diversity and inclusivity.

Core AI Engineer

Company: Calix

Location: Remote

Posted Jan 30, 2025

Calix is seeking an experienced Core AI Engineer for a remote position in the US or Canada. The role involves developing and deploying end-to-end Gen AI applications, working on advanced AI solutions, and building scalable high-performance AI systems. Key responsibilities include designing production software components, developing data ingestion and pipelines, collaborating with data engineers, and automating model deployment. The ideal candidate should have a degree in Computer Science, 5+ years of AI/ML engineering experience, proficiency in deep learning frameworks, and experience with cloud platforms. Preferred skills include experience with multimodal AI systems, DevOps principles, and contributions to open-source AI projects.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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