Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Business Development Representative - Southern Europe

Company: Wasabi Technologies

Location: Remote

Posted Jan 30, 2025

Wasabi Technologies, a fast-growing company in the cloud storage industry, is seeking a Business Development Representative for Southern Europe. The role involves identifying prospects willing to consider Wasabi's cloud storage as an alternative to competitors like AWS, Microsoft Azure, and Google Cloud Platform. The ideal candidate should have a Bachelor's degree in Business or a related field, fluency in English and French, and proficiency in either Spanish or Italian. Fluency in Dutch is preferred. The candidate must have 3+ years of experience in technology BDR/SDR roles, be comfortable with cold calling, and have experience with marketing and sales tools like Hubspot and Salesforce. The role involves calling on warm leads, qualifying them, scheduling appointments, and executing campaigns within the Wasabi installed base. Success is measured by the number of prospects who agree to sales-qualified appointments or start a Wasabi free trial.

Sales Operations Associate - Remote

Company: EOS IT Solutions

Location: Remote

Posted Jan 30, 2025

EOS IT Solutions, a global technology and logistics company, is seeking a Sales Operations Associate. The role involves coordinating network and audio-video systems projects, gathering pricing information from OEMs, creating competitive quotes, and maintaining client relationships. The ideal candidate should have 2+ years of sales support experience, strong numeracy skills, and proficiency in Microsoft Excel. Knowledge of Cisco CCW, Sage X3, and Jira is desirable. EOS is committed to diversity and equal opportunity employment.

Pet Claims Supervisor

Company: MetLife

Location: Remote

Posted Jan 30, 2025

The Claims Supervisor position at MetLife involves overseeing daily responsibilities of department personnel, managing claims staff, providing direction to team members, handling policyholder escalations, and implementing process improvement strategies. The role requires strong leadership, problem-solving skills, and proficiency in Microsoft Office Suite. MetLife offers competitive compensation, comprehensive benefits, and a positive work environment.

Manager, Enterprise Account Management DACH (German Speaking)

Company: Atlassian

Location: Remote

Posted Jan 30, 2025

Atlassian is seeking an experienced Account Manager to drive revenue growth and customer retention. The role involves partnering with Fortune 500 companies, managing high-value renewals and expansion, and collaborating with the Global Sales Team. The ideal candidate should have over 5 years of relevant experience, a proven track record of achieving revenue targets, and the ability to adapt to changing events and handle complexity. The company offers flexible work arrangements and a variety of perks and benefits.

Director, Mid-Market Sales (B2B Sales Experience Required)

Company: Expert Institute

Location: Remote

Posted Jan 30, 2025

Expert Institute, a leading expert consulting and insights platform established in 2010, is seeking a sales professional with 5-10 years of experience in B2B sales, preferably selling to law firms. The role involves driving new business, building relationships, and leveraging resources to close deals. The company offers a winning mindset, exceptional tools, and resources for trial attorneys, and a strong reputation in the industry.

Pet Claims Team Lead

Company: MetLife

Location: Remote

Posted Jan 30, 2025

The Claims Team Lead position at MetLife involves working directly on the Claims floor, serving as a conduit between the Claims Supervisor and the Claims team. The role requires advanced knowledge of MetLife Pet coverage policies and procedures, and the ability to interpret code and understand medical terminology. The Team Lead will coach team performance, address and resolve customer issues, and ensure team production and service goals are met. Essential duties include providing daily direction to claims associates, resolving customer escalated issues, and adjudicating for allocation of deductibles, copays, coinsurance maximums, and provider reimbursements. The position requires a high energy person with leadership, problem-solving, multitasking, and attention to detail skills. A PampC License is required within 3 months of hire. MetLife offers competitive benefits and is recognized as one of the world's most admired companies.

Tech Support Specialist

Company: Rarible

Location: Remote

Posted Jan 30, 2025

Rarible is seeking a Tech Support Specialist to focus on B2C retail customers, ensuring they have the best possible experience. The role involves customer-centric support, building relationships, collaborating cross-functionally, creating and maintaining a knowledge base, identifying trends, and monitoring KPIs. The ideal candidate should have customer support experience, strong communication skills, Zendesk familiarity, FAQ and content moderation skills, data and KPI awareness, tech curiosity, and be a team player. Joining Rarible offers the opportunity to shape the future of NFTs and Web3, professional growth, a collaborative culture, meaningful impact, and wellbeing benefits.

VP & Sr Director, Technology - USRM Small Commercial

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 30, 2025

The text describes a Senior Director role at Liberty Mutual, responsible for driving technology strategy and software engineering for the Small Commercial Lines product portfolio. The role involves partnering with business and technology leaders, driving product updates, and enabling rapid delivery of products. The Senior Director will also lead the advancement of modern software engineering best practices, grow and develop a high-performing diverse engineering organization, and unleash innovation and teamwork. The role requires a Bachelors or Masters Degree in a technical or business discipline, in-depth knowledge of IT concepts and small commercial insurance business operations, and advanced knowledge of management concepts. Liberty Mutual is recognized as a Great Place to Work and offers benefits supporting employee life and wellbeing.

Senior Software Engineer (.NET & React)

Company: Applied Systems

Location: Remote

Posted Jan 30, 2025

Applied Systems Inc, a global leader in insurance technology, is seeking a Senior Software Engineer with expertise in .NET and React. The role involves working in an Agile Scrum team to develop and maintain the Applied Epic software product using C#, React, TypeScript, and SQL Server. The ideal candidate should have 4+ years of experience in enterprise software development, familiarity with Agile frameworks, and strong communication skills. The company offers competitive benefits, work-life balance, and opportunities for career growth.

Senior Social Media Specialist

Company: Attentive

Location: Remote

Posted Jan 30, 2025

Attentive is an AI-powered mobile marketing platform that enables brands to personalize consumer engagement, driving higher recurring revenue and maximizing campaign performance. The platform activates real-time data from multiple channels and advanced AI to personalize content, tone, and timing. Attentive has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. They are looking for a Senior Social Media Specialist to create engaging content that demonstrates their platform's impact on the mobile marketing space. The ideal candidate should have 3+ years of experience in social media management, a proven track record of creating high-performing content, and strong written and verbal skills.

Statement of Health Reviewer

Company: MetLife

Location: Remote

Posted Jan 30, 2025

The Variable PartTime VPT SOH Reviewer position involves tasks such as data entry, phone answering, and vendor assistance. Key responsibilities include identifying missing information, ensuring proper grammar, interpreting customer provisions, and communicating professionally. Essential skills include data entry experience, high school diploma, and the ability to work in a team. MetLife offers competitive benefits and is recognized as a top workplace. The salary range is $20 hourly.

Staff Software Engineer, AI

Company: GoodLeap

Location: Remote

Posted Jan 30, 2025

GoodLeap, a technology company specializing in financing and software for sustainable solutions, is seeking a highly experienced Staff Engineer with expertise in AI and Machine Learning. The role involves driving the architectural vision for the AI enterprise platform, ensuring scalability, reliability, and high performance. The ideal candidate will lead the design and development of large-scale mission-critical AI systems, provide technical leadership, and mentor engineers. Required skills include 8+ years of software engineering experience, expertise in AI/ML, and proficiency in Node.js, TypeScript, and Python. Bonus points for experience in FinTech or highly regulated industries.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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