Excellent Customer Service Jobs in Remote

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Looking for Excellent Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Remote area.

Engineering Manager - Infrastructure

Company: Apollo.io

Location: Remote

Posted Nov 23, 2025

The role is for an Engineering Manager to lead a team responsible for keeping Apollo's systems fast, reliable, and scalable. The manager will work closely with senior leadership, drive best-in-class engineering practices, and help define the next-generation infrastructure strategy. The ideal candidate has experience in leading teams, designing distributed systems, and expertise in cloud environments, Kubernetes, Docker, Terraform, and observability tools.

Director of Sales and Customer Success (Tektronix SSO)

Company: Ralliant

Location: Remote

Posted Nov 23, 2025

The text outlines the responsibilities and requirements for a leadership role in the Americas Service Solutions Organization, focusing on sales, customer success, and service delivery. It emphasizes achieving revenue targets, building strategic partnerships, optimizing processes, developing teams, and leveraging customer feedback to drive business growth and enhance service excellence.

Manager, Software Engineering - Expressive AI

Company: Figma

Location: Remote

Posted Nov 23, 2025

The Expressive AI team at Figma is responsible for applying generative AI models to design problems. The manager will lead a team of engineers to integrate AI techniques into creative workflows, partner with cross-functional teams, and hire/manage a team of engineers. The role requires experience in engineering management, AI advancements, and cross-functional collaboration.

Staff Data Scientist - Personalization & Shopping

Company: Pinterest

Location: Remote

Posted Nov 23, 2025

Pinterest is a leading visual search and discovery platform with a strategic focus on Shopping. The company is seeking a Staff Data Scientist to advance Shopping by developing methods and models to explain content promotion, working cross-functionally, and driving product innovation. The role requires 7+ years of experience, strong quantitative skills, and expertise in recommendation systems and causal inference.

Staff Salesforce Engineer - CRM Systems

Company: GitLab

Location: Remote

Posted Nov 23, 2025

The role is for a Staff Salesforce Developer to lead development of complex solutions for the Lead-to-Cash ecosystem, drive Go-To-Market initiatives, and partner with business leaders. The ideal candidate has 6+ years of Salesforce development experience, expertise in Apex, LWC, and SOQL, and a track record of building enterprise-grade applications.

Software Engineer Frontend (L5) - Data Experience

Company: Netflix

Location: Remote

Posted Nov 23, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Data Experience team provides powerful and personalized enterprise software for internal teams, focusing on user-centered product delivery and data-driven decision making. The ideal candidate should be deeply technical, passionate about building user-centered software products, and have experience with frontend and backend problem solving across the stack.

Analytics Engineer

Company: Cloudbeds

Location: Remote

Posted Nov 23, 2025

The job description outlines the role of an Analytics Engineer within the Business Intelligence team. The position involves designing and optimizing data pipelines, building business-friendly datasets, and ensuring data quality and consistency. The ideal candidate should have experience in analytics engineering, strong SQL skills, familiarity with Python, and experience with modern data warehouses like Snowflake.

GM - Andela Learning Solutions

Company: Andela

Location: Remote

Posted Nov 23, 2025

Andela is a global talent marketplace that connects companies with top remote technical talent from emerging markets. They are launching Andela Academy, a new business line to help enterprises reskill and redeploy their workforce at scale. The company is seeking a General Manager to lead this fast-growing revenue stream, focusing on building, scaling, and commercializing enterprise learning offerings across AI, Cloud, Data, and other high-demand domains.

Website Marketing Manager

Company: Code.org

Location: Remote

Posted Nov 23, 2025

Code.org is seeking a Website Marketing Manager to support their digital engagement strategy. The role involves website management, SEO, analytics, conversion optimization, and cross-functional collaboration. The ideal candidate should have a bachelor's degree, 5+ years of experience, and strong skills in UX/UI, SEO, and web performance tools.

Senior Acquisition & Performance Marketing Manager

Company: Green Dot Corporation

Location: Remote

Posted Nov 23, 2025

Green Dot is seeking a Senior Acquisition & Performance Marketing Manager to lead digital acquisition efforts, with a focus on remote work flexibility, growth strategies, and competitive compensation in the U.S.

QA Engineer II (with SEO Testing Experience)

Company: Outliant

Location: Remote

Posted Nov 23, 2025

Ignite Visibility is a cutting-edge digital marketing agency celebrating its innovative approach and recent expansion through the acquisition of Outliant. The QA Engineer II role emphasizes quality assurance, test automation, and collaboration in a dynamic environment offering career growth, flexible work arrangements, and competitive benefits.

Senior Machine Learning Manager - Ads Content Understanding

Company: Reddit

Location: Remote

Posted Nov 23, 2025

The text describes the Ads Content Understanding team's role in Reddit's monetization efforts, focusing on machine learning and data-driven solutions. It outlines job responsibilities, required qualifications, and benefits for a Senior Engineering Manager position.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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