Excellent Customer Service Jobs in San Francisco, CA

977,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in San Francisco, CA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the San Francisco, CA area.

Digital Field and Partner Marketing Specialist

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This text describes a Digital Field and Partner Marketing Specialist role at IBM, highlighting opportunities to contribute to cloud solutions, collaborate with cross-functional teams, and drive business impact through digital campaigns. It emphasizes career growth, technical expertise, and alignment with IBM's innovative goals.

Software Developer Intern (16 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

IBM Developer Skills Network offers a 16-month internship with opportunities to work on large-scale systems, learn cutting-edge technologies, and contribute to global projects. The role emphasizes innovation, technical writing, and software development with a supportive environment and career growth potential.

System Services Representative San Jose CA

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role with responsibilities including hardware/software support, client coordination, and system maintenance. Requirements include a high school diploma, background verification, and flexible scheduling for occasional overtime.

SAP Functional Consultant - Transportation Management (TM)

Company: IBM

Location: Bedford, CA

Posted Dec 09, 2025

This text describes a SAP TM Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI solutions, career growth opportunities, and technical expertise in SAP systems. It highlights problem-solving, continuous improvement, and working with global clients.

JVM C/C++ Developer

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job offers opportunities to work on JVM core components, tackle technical challenges, and collaborate with experts. It highlights competitive compensation, career growth, and contributions to open-source projects.

Intermediate Application Developer

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job description highlights a career at IBM Consulting focused on hybrid cloud and AI innovation, requiring technical expertise in programming and systems development. It emphasizes collaboration with global clients, strategic partnerships, and career growth opportunities, while outlining eligibility criteria and clearance requirements.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

Turbonomic's automation platform helps IT organizations improve efficiency by ensuring optimal resource allocation and policy compliance. The company seeks product managers with expertise in cloud and DevOps to drive innovation and meet stakeholder needs through strategic execution and data-driven decisions.

Associate Cyber Security Consultant - Toronto

Company: IBM

Location: Toronto, CA

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in cybersecurity, and professional growth through mentorship and technical development. It highlights the role's focus on solving complex challenges and leveraging technology for impactful outcomes.

Senior Application Developer

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job posting outlines a Senior Application Developer role at IBM in Ottawa, requiring 8 years of programming experience, Defence Industry expertise, and specific clearances. The position involves technical support, system integration, and collaboration with clients globally.

Application Developer - IT Service Management

Company: IBM

Location: Calgary, CA

Posted Dec 09, 2025

This role involves collaborating with clients on IBM technology solutions, emphasizing technical expertise and agile methodologies. It requires ServiceNow experience and leadership skills, offering opportunities to innovate and solve business challenges through strategic partnerships.

Software Engineer - DBaaS Serverless

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate in a diverse team, and contribute to impactful projects. The role requires expertise in cloud infrastructure and Kubernetes while emphasizing growth, innovation, and customer-centric outcomes.

System Services Representative San Jose CA

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role requiring technical support for IBM and multi-vendor systems, with responsibilities including installation, maintenance, and client interface management. The position demands a high school diploma, background verification, and flexible scheduling for occasional overtime.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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