Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Studio Director - ISX3 (Games)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix seeks a Studio Director to lead game production across global markets, with responsibilities spanning project strategy, team management, and operations. The role requires 15+ years of game industry experience and collaboration with cross-functional teams. Benefits include competitive compensation, comprehensive health plans, and flexible work arrangements.

Internet Measurement and Geolocation Software Engineer (L5)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Open Connect group builds and manages a content delivery network that delivers streaming video and leverages physical infrastructure. The GNI team focuses on mapping devices to real-world locations and leveraging network insights to improve the business while protecting member privacy.

Software Engineer L5 - GenAI Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company provides a data platform for various business functions, enabling data-driven decisions. The GenAI Platform team aims to boost productivity by providing tools for building GenAI applications. Netflix offers comprehensive benefits and promotes diversity and inclusion.

Senior Technical Producer - Games

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking an experienced technical producer to help enable innovative and efficient platforms and services for game developers. The role involves defining and executing the needs of the games technology strategy, working with game development teams and peers across Product and Technology, and ensuring features are delivered on time for evaluation and adoption by game studios.

Data Scientist (L5) - Customer Service

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company values data science and customer service to deliver top-notch experiences aligned with its business strategy. The role involves leading the evolution of customer service metrics, partnering with various teams, and expanding the use of metrics across Netflix.

Network Security Engineer L5

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading global entertainment service with a diverse network infrastructure. They are seeking a skilled Network Security Engineer to design, implement, and maintain secure network infrastructure across various environments. The role involves collaborating with technical teams, driving continuous improvement in network and content security, and fostering a culture of security awareness.

Staff Product Designer - Design Systems (TV)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a tenured System Designer to take ownership of their expanding TV Design System within Hawkins, a centralized design system that supports Netflix's Consumer business. The role involves owning the long-term vision and strategy for the TV design system, partnering with cross-functional leadership, developing scalable adoption strategies, and establishing design system standards and processes.

Software Engineer L5 - Build and Release Tools, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Model Observability & Lifecycle Management teams provide a centralized MLOps platform to multiply productivity for ML researchers. The Build and Release group is building a monorepo environment for ML engineers and researchers, seeking strong build engineers with experience in B&R best practices at scale.

Software Engineer 4 - Web & TV Player

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Web & TV Player team is responsible for playback functionality across various platforms, managing aspects like state machine, license management, and streaming media delivery. The team comprises engineers with diverse expertise and collaborates with other teams for product development and experimentation.

Distributed Systems Engineer (L5) - Content & Business Products

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Content & Business Products Engineering team builds products and services to optimize content creation, from planning to distribution. They are seeking talented distributed systems engineers to help scale their efforts globally and work on projects like Squid Game, Stranger Things, and The Queen's Gambit.

QA Test Lead

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They are seeking an experienced QA Test Lead to join their Netflix Games Studio and oversee the quality assurance of their video game releases. The role requires strong testing expertise, project management skills, and a deep understanding of Android and iOS devices. The ideal candidate will lead a team of QA testers, develop test plans, and ensure games meet Netflix's quality standards.

Research Scientist/Engineer L5/L6 - AI for Member Systems

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company invests in understanding members and building personalized experiences to help them find their next favorite story. Applied machine learning research at Netflix drives various aspects of the business, including personalization, recommendations, search, content understanding, messaging, targeting, new member acquisition, and more. The company seeks exceptional individuals to join their team as full-time research scientists to drive applied research and develop production-ready systems.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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