Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Manager, Cyber Risk & Analysis - Cyber External Client Assurance - Independent Assurance (SOC 2, ISO 27001)

Company: Capital One

Location: Washington DC

Posted Jan 31, 2025

The Manager Cyber Risk & Analysis role involves facilitating Capital One's commercialized products and services through their Commercialized Attestation goals, SOC 2, and ISO 27001. The associate will perform process and technology risk assessments, evaluate control deviations, collect evidence for external auditors, and interpret control design for senior leadership. The role requires strong analytical skills, collaboration, and subject matter expertise. Basic qualifications include a high school diploma, 4 years of experience in Internal Controls Risk Management or Audit, and 2 years of experience in IT controls. Preferred qualifications include a Bachelor's degree, 5+ years of auditing experience, and cloud technology certifications. The role is eligible for performance-based incentives and offers a competitive salary range.

Marketing Programs Associate - Industry Dive (Hybrid DMV)

Company: Informa

Location: Washington DC

Posted Jan 31, 2025

Informa TechTarget is a global leader in B2B technology, offering a vibrant community of world-class practitioners with offices in 19 locations. They provide expert-led, data-driven services to help clients accelerate growth. The company is seeking an Entry Level Marketing Program Associate to play a vital role in the growth of the company, responsible for the full sales cycle and client retention. The role offers excellent professional communication skills, negotiation, multitasking, phone skills, and the opportunity to learn about business media, sales, and marketing. The compensation includes a salary of $45,000 to $50,000 plus commission, a generous benefit package, and opportunities for rapid advancement.

Technical Program Manager (Solution Design Experience)

Company: Pure Integration

Location: Washington DC

Posted Jan 31, 2025

pureIntegration, a technology consulting firm with over 20 years of experience, is seeking a Technical Program Manager to lead the redesign of the GrantFinder portal. The role involves integrating BlueConic CDP and Brightspot CMS, collaborating with stakeholders and vendors, and ensuring alignment with local jurisdiction requirements. The position is fully remote within the US, with a strong likelihood of extension. The ideal candidate should have experience in program management, solution design, and working with CDPs and CMSs.

Oracle CLM Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 31, 2025

i360 is a growing GOVCON professional services company seeking motivated individuals with a competitive mindset to work in a fast-paced environment. The company offers unlimited growth opportunities and a first-class team. They are currently looking for a Sr Oracle R12 Contract LifeCycle Management CLM Developer with 6+ years of experience in Oracle RICEW and Oracle CLM in an Oracle Federal Financials R122 environment. The role involves developing extensions and enhancements to Oracle CLM, providing input for overall strategy, and performing development using SQL and PL/SQL. The company values excellent customer service skills, strong communication, and technical abilities. They offer a comprehensive benefits package including retirement plans, tuition reimbursement, and health care plans.

Senior Project Analyst

Company: INTECON

Location: Washington DC

Posted Jan 31, 2025

INTECON LLC is seeking a skilled Senior Project Analyst to support the Defense Counterintelligence and Security Agency's strategic plan. The role involves providing professional and analytical services in areas such as organization design, workforce studies, and project management. Key responsibilities include analyzing organizational structures, supporting workforce and workplace studies, and assisting in project management. The ideal candidate should have a GED or higher, at least 10 years of experience in project analysis, and expertise in organizational analysis, change management, and strategic planning. INTECON offers a hybrid work model, professional growth opportunities, and comprehensive benefits.

Principal Data Analyst - Retail Bank

Company: Capital One

Location: Washington DC

Posted Jan 31, 2025

Capital One is seeking a Principal Data Analyst for its Retail Bank line of business. The ideal candidate will have a degree in a Science, Technology, Engineering, or Mathematics discipline, scripting experience in Python, R, Spark, and SQL, and experience with data in various forms and AWS services. The role involves innovation, business intelligence, and data management, including mining complex data sources, building data solutions, and ensuring data quality. The candidate will partner with the business to provide consultancy and translate business needs into tools, metrics, and dashboards for insights and data visualization. The role is based in McLean, VA or Richmond, VA, with a salary range of $127,500 - $145,500 or $115,900 - $132,200, respectively.

25-1043 Senior Salesforce Developer

Company: Navitas Business Consulting

Location: Washington DC

Posted Jan 31, 2025

Navitas, a leading digital transformation company since 2006, is seeking an experienced Senior Salesforce Developer. The role involves reviewing existing Salesforce solution architectures, designing and deploying complex solutions, enhancing platform performance, leading integrations with third-party systems, and establishing best practices. The ideal candidate should have 5+ years of Salesforce development experience, Salesforce Omnistudio expertise, in-depth understanding of Salesforce architecture, and Salesforce certifications.

Senior Financial Systems Analyst

Company: Red Gate Group

Location: Washington DC

Posted Jan 31, 2025

The Red Gate Group, a Service-Disabled Veteran-Owned Company founded in 2006, is seeking an experienced Senior Financial Systems Analyst to support the National Geospatial-Intelligence Agency (NGA) in Springfield, VA. The role involves enhancing financial data processing, management, and reporting, and requires expertise in financial data systems automation, federal financial management, and Momentum-based financial systems. The company offers comprehensive benefits and fosters a culture of growth and work-life balance. Qualifications include an active TSSCI clearance, at least 12 years of experience, a Bachelor's degree in Business Finance or a related field, and experience with VBA, SQL, SQL Server, Microsoft Access, and Excel.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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