Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Software Engineer - Encryption/Blockchain/OS & Machine code

Company: Mobile Programming LLC

Location: Washington DC

Posted Jan 30, 2025

The job description is for a Senior Software Engineer with expertise in blockchain and cybersecurity. The role involves developing and deploying advanced blockchain technologies, designing blockchain architectures for cybersecurity applications, collaborating with cross-functional teams, researching emerging technologies, and ensuring blockchain implementations meet stringent standards. The ideal candidate should have a minimum of 10 years of software engineering experience, a Masters or PhD in Computer Science or a related field, extensive knowledge of blockchain protocols, proficiency in programming languages like Solidity, Rust, Python, Go, Java, C, and C++, and strong understanding of cryptographic techniques and secure coding practices.

FMS Case Reconciliation Analyst

Company: ELS, Inc.

Location: Washington DC

Posted Jan 30, 2025

ELS is an employee-owned small business that provides professional and engineering support services to the US Navy. They pride themselves on delivering high-quality products and solutions to their customers. The company is currently seeking a Business and Financial Management Analyst for a Foreign Military Sales case. The role involves reconciling FMS cases, tracking commitments and expenditures, preparing financial briefing materials, and analyzing case financial reports. The ideal candidate should have US citizenship, a Secret clearance, and at least 3 years of experience in DoD/USN financial management and supporting Foreign Military Sales. Knowledge of SCIP MISIL DIFS DSAMS COBRA and Navy ERP is also required. Strong communication, organization, and analytical skills are essential.

Accounts Receivable Specialist (Hybrid)

Company: Altarum

Location: Washington DC

Posted Jan 30, 2025

Altarum, a nonprofit organization with a history dating back to 1946, is seeking an Accounts Receivable Specialist. The role involves preparing complex invoices and account reconciliations for various clients. The ideal candidate should have a Bachelor's degree, at least 35 years of related experience, and proficiency in Deltek Costpoint or comparable systems. The organization focuses on improving health for at-risk and disenfranchised populations, combining expertise in public health, health care delivery, and technology.

Senior Data Visualization Specialist

Company: Omniscius

Location: Washington DC

Posted Jan 30, 2025

The job posting is for a Senior Data Visualization Specialist with advanced skills in analyzing multisource data to derive actionable insights and develop visualizations. The ideal candidate should be a strong leader with analytical and communication skills to collaborate effectively with cross-functional teams and stakeholders. The role involves designing and building interactive dashboards, geospatial visualizations, and presentations, transforming complex data into clear representations, and preparing authoritative incident reports. The qualifications include US citizenship, TopSecret clearance, 10 years of experience, a Bachelor's degree in a related field, proficiency in data visualization tools, experience with databases and data manipulation tools, understanding of data science principles, and excellent communication skills.

Engineering Lead (Planned Position)

Company: MicroHealth

Location: Washington DC

Posted Jan 30, 2025

MicroHealth is recruiting for an Engineering Lead position, requiring a Bachelor's degree or higher in a relevant field and at least five years of experience in designing and optimizing VDI environments. The role involves leading an engineering team to support the Service Delivery process, providing technical knowledge, analysis, configuration management, and planning for IT services. The team will also provide O&M engineering support for network architecture, requirements gathering, security architecture, and infrastructure changes. The position requires ITIL Foundation Level Certification and specific certifications such as IAT Level III CISA, GCIH, GCED, CISSP, CASP, or IAM Level III. The salary range is $140,000 to $160,000. The job involves regular sitting, occasional walking, and lifting up to 5 pounds. MicroHealth ensures equal employment opportunities and reasonable accommodations for qualified applicants.

Regional Sales Manager

Company: Sika

Location: Washington DC

Posted Jan 30, 2025

Sika, a global leader in construction and manufacturing industries, is seeking a self-motivated sales professional for the MidAtlantic region. The ideal candidate will promote, sell, and manage Emseal's line of sealant products, attend trade shows, and represent the company on jobsites. The role requires strong sales, leadership, and communication skills, with a focus on building customer relationships and achieving sales targets.

Senior Cyber Incident and Threat Analyst

Company: Omniscius

Location: Washington DC

Posted Jan 30, 2025

The Senior Cyber Incident and Threat Analyst role involves leading and managing cyber threat intelligence and cybersecurity triage and analysis to support incident response and vulnerability management. The role requires a seasoned professional with at least 10 years of experience, a US citizen, and a Top Secret clearance. Key responsibilities include performing cyber defense incident triage, determining incident scope and impact, conducting adversary research, identifying intrusion activities, and developing cybersecurity indicators. The role also involves reporting changes in patterns and trends within cybersecurity incidents, providing descriptive and predictive analysis, and developing repeatable processes for SOPs and WIs. Strong analytical skills, excellent communication, and team collaboration are essential, along with familiarity with emerging technologies and network security principles.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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