Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Manager, Product Strategy

Company: ATPCO

Location: Washington DC

Posted Jan 30, 2025

ATPCO, a company providing pricing and retailing data tools to airlines and technology companies, is seeking a Manager of Product Strategy. The ideal candidate should have experience in airline merchandising, knowledge of product management tools, and familiarity with the airline ecosystem. The role involves setting product vision, monitoring industry trends, and aligning strategies with corporate objectives. The salary range is $139,850 - $153,550.

Technical Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Jan 30, 2025

Crowell & Moring LLP, an international law firm, is seeking a Technical Support Specialist for a hybrid remote and in-office position based in Washington DC. The role involves providing direct technical support to attorneys and staff, resolving hardware, software, and networking issues, and maintaining knowledge of relevant products and support policies. The ideal candidate should have advanced PC skills, legal application knowledge, and the ability to communicate clearly with both technical and non-technical users. The firm offers a competitive compensation package and a positive, friendly culture.

QuickBase Developer (3 Month Remote Position)

Company: Axxum Technologies

Location: Washington DC

Posted Jan 30, 2025

The job posting is for a QuickBase Developer position with 3 years of experience in application development and enhancement using QuickBase. The role involves ensuring high-quality, defect-free applications adhering to industry standards. The company offers a generous benefits package and is committed to diversity, equity, and inclusion. Applications must be completed online, and the company is an Equal Employment Opportunity (EEO) Employer.

Business Analyst (Secret Clearance)

Company: Easy Dynamics

Location: Washington DC

Posted Jan 30, 2025

Easy Dynamics is a fast-paced, growing organization that values its people and strives for excellence. They offer cutting-edge innovation in IT, with a focus on cloud delivery, security automation, and Agile methodology. They are seeking a Business Analyst to join their team, with responsibilities including translating customer requirements into actionable deliverables, facilitating meetings, and collaborating with project managers to ensure customer satisfaction. The ideal candidate should have US citizenship, a relevant degree, and at least 1-3 years of experience as a Business Analyst. Previous experience as a Product Owner, familiarity with cloud technology, strong analytical skills, and proficiency in business analysis tools are preferred. The salary range is $60,000 - $90,000.

Program Manager-Communications and Marketing (Federal Programs)

Company: BLN24

Location: Washington DC

Posted Jan 30, 2025

BLN24, an award-winning Management Consulting Firm, is seeking an experienced Program Manager with a strong background in communications and marketing. The ideal candidate will lead cross-functional teams, develop and execute comprehensive communication and marketing programs, and manage resources and risks. BLN24 offers competitive benefits, flexibility, and opportunities for growth in the Washington DC Metro Area.

Senior Consultant

Company: CSA - Careers

Location: Washington DC

Posted Jan 30, 2025

CSA, a federal contractor, is seeking a Senior Consultant with Navy experience to support the ICAM program at PMW 240. The role involves collaborating with the team, developing strategic plans, managing risks, providing expert guidance, and leading a team. The ideal candidate must possess a Secret Clearance, a Bachelor's Degree, 15+ years of experience in Program/Project Management, and strong analytical, communication, and leadership skills.

Salesforce Solutions Architect

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 30, 2025

CoreSphere is hiring an experienced Solution Architect with extensive Salesforce platform expertise. The role involves translating business requirements into well-architected Salesforce solutions, managing development, testing, and deployment plans, and leading projects through requirements definition, solution design, and build phases. The ideal candidate should have a bachelor's degree in computer science, over 10 years of IT experience, and certifications in Salesforce Admin I, Salesforce PD1, Salesforce PD2, and Salesforce Application Architect. They should also have expertise in Salesforce configuration, customization, and integration, as well as experience with DevOps tools and methodologies.

Regional Technology Partner

Company: McCain Foods

Location: Washington DC

Posted Jan 30, 2025

McCain Foods is seeking a Regional Technology Partner to engage with internal clients, identify issues and opportunities with technology solutions, and ensure local IT infrastructure is secure and operational. The role involves mentoring team members, liaising with engineering teams, and driving adoption of global technology services. Key qualifications include a university degree in a relevant IT discipline, 6+ years of experience, and proficiency in IT Service Management systems.

IT Operations Specialist

Company: Easy Dynamics

Location: Washington DC

Posted Jan 30, 2025

Easy Dynamics is hiring an onsite IT Operations Specialist to manage and optimize their Microsoft 365 and Azure-based infrastructure. The role involves maintaining high availability and performance of cloud systems, managing user devices and accounts, and responding to technical incidents. The ideal candidate should have a strong background in cloud system administration, particularly within Microsoft 365 and Azure environments, and demonstrate proactive problem-solving skills and effective communication abilities. The position offers an opportunity to contribute to continuous improvement and innovation in cloud IT operations, supporting the company's growth and efficiency goals.

Field Sales Account Representative

Company: Grainger

Location: Washington DC

Posted Jan 30, 2025

Grainger, a leading industrial distributor with operations in North America, Japan, and the UK, is seeking a Field Account Representative for the Springfield IL area. The role involves maintaining customer relationships, increasing sales, and reporting on customer interactions. The company offers competitive compensation, benefits, and a supportive work environment. Requirements include 1+ years of sales experience, a high school diploma or equivalent, and a willingness to travel.

Project Manager

Company: Love & Company

Location: Washington DC

Posted Jan 30, 2025

This job posting is for a mid-level project management position in the Operations Team. The role involves collaborating with operations team peers, driving project initiation, preparing detailed project estimates and schedules, maintaining project management discipline, and leading relevant client meetings. The ideal candidate should have 2-3 years of project management experience, a track record of delivering projects on time and on budget, and strong interpersonal and organizational skills. Experience with project management software solutions and advanced knowledge of Microsoft Office are required. PMP Certification is desired but not required, and a Bachelor's degree is needed.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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