Excellent Customer Service Jobs in Washington DC

90,397 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Principal Solutions Architect

Company: TwinStar Credit Union/Northwest Community Credit Union

Location: Washington State

Posted Aug 01, 2025

Serves as a technical thought leader by delivering engaging presentations, developing comprehensive documentation, and leading knowledge-sharing sessions to…

Psychiatric Registered Nurse (RN) 7pm-7am

Company: Brooke Glen Behavioral Hospital

Location: Fort Washington, PA

Posted Jul 30, 2025

Must have a valid driver's license. Pennsylvania (or multi-state) RN license (Required). Current license to practice nursing in PA (or eligible to receive or…

Registered Nurse On Call - $2,000 signing BONUS!!

Company: Caring Hospice Services

Location: Fort Washington, PA

Posted Jul 28, 2025

Responds to calls promptly when received from answering service. Must be Licensed as an RN in the state of PA.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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