Excellent Customer Service Jobs in Washington DC

90,397 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 23, 2025

EDC Consulting, founded in 2005, is a small business provider of enterprise solutions and strategic business support to the Federal Government. With over 150 client engagements, they have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven leadership in a dynamic environment. The company is currently hiring a ServiceNow Architect for a remote position on the East Coast. The role involves architecting and designing ServiceNow HRSD solutions, leading implementations, engaging with client stakeholders, and creating roadmaps for technical offering growth and innovation. The ideal candidate should have a minimum of 8 years of experience with ServiceNow products, HR technologies, Agile development methodology, and FedGov requirements. A BSBA in Business or Related Fields is required, with a Master's preferred. Active ServiceNow HRSD Certification and US Citizenship are also required for clearance.

Revenue Accountant ASC 606

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Sr. Multifamily Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Sr. Multifamily Marketing Strategist (Flexible Hybrid) with 3-5 years of experience in multifamily loan products, B2B financial services, or mortgage industry. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The successful candidate will contribute to planning and implementing marketing policies, objectives, and initiatives, and will have the flexibility to make each day their own. Fannie Mae is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

White House Editor

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth within the organization. The work schedule is Monday - Friday, 7:30am - 4pm, with occasional Saturdays. The pay range is $16.00 - $26.00 per hour. Benefits include medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. Job responsibilities include performing blood collections, data entry, billing, and maintaining patient logs. Requirements include a high school diploma, phlebotomy certification, 2 years of experience, strong communication skills, and the ability to work independently or in a team. Labcorp is an Equal Opportunity Employer.

Democracy Editor

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post is hiring an editor to lead its coverage of American democracy, focusing on challenges to U.S. institutions and public trust. The ideal candidate will have at least 10 years of journalism experience, including 5 years as an editor, and a track record of distinction. They will manage a team of reporters, edit stories to high standards, and collaborate with editors and reporters across the newsroom. The position is based in the Washington newsroom with a salary range of $122,500.00 - $180,100.00.

Central Monitoring Manager

Company: PSI CRO

Location: Washington DC

Posted Jan 23, 2025

PSI, a leading Contract Research Organization, is seeking a Central Monitoring Specialist to lead the implementation of a risk-based monitoring approach. The role involves leading study risk management, centralized monitoring, and presenting analysis results. The ideal candidate should have clinical study lead experience, strong communication skills, and the ability to work independently. PSI offers excellent working conditions, extensive training, growth opportunities, and a competitive salary package.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages