Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Custodial Services Worker

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

LifeRay Platform Implementation Specialist

Company: BridgePhase

Location: Washington DC

Posted Jan 23, 2025

BridgePhase is seeking a LifeRay Platform Implementation Specialist to join their team, supporting the Department of Homeland Security. The ideal candidate will have advanced knowledge of Liferay DXP architecture and internals, with 7+ years of experience implementing enterprise-level content management or digital experience platforms. The role involves architecting and leading complex Liferay DXP implementations, designing custom workflows, content structures, and dynamic page templates, and providing technical oversight for performance optimization, security hardening, and scalability improvements. The company values integrity, honesty, respect, and fosters collective success, with a focus on innovation and positive disruption.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

ServiceNow Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 23, 2025

EDC Consulting, founded in 2005, is a small business provider of enterprise solutions and strategic business support to the Federal Government. With over 150 client engagements, they have extensive experience in designing, developing, implementing, and maintaining complex business systems and software solutions for various clients. EDC is an Oracle Platinum Partner, SAP Partner, and Premier Business Partner of the IBM Corporation. They offer a rich corporate culture with driven leadership in a dynamic environment. The company is currently hiring a ServiceNow Architect for a remote position on the East Coast. The role involves architecting and designing ServiceNow HRSD solutions, leading implementations, engaging with client stakeholders, and creating roadmaps for technical offering growth and innovation. The ideal candidate should have a minimum of 8 years of experience with ServiceNow products, HR technologies, Agile development methodology, and FedGov requirements. A BSBA in Business or Related Fields is required, with a Master's preferred. Active ServiceNow HRSD Certification and US Citizenship are also required for clearance.

General Manager 2 - Environmental Services / Custodial

Company: Sodexo

Location: Washington, DC

Posted Jan 23, 2025

Sodexo Senior Living is seeking a General Manager 2 for Environmental Services at Ingleside at Rock Creek, a serene continuing care retirement community in Washington, DC. The role involves managing housekeeping and custodial teams, driving client satisfaction, and supporting a diverse workforce. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have previous director-level experience in senior living or healthcare, strong financial acumen, and excellent leadership skills.

SW Developer - Mid Level (K2)

Company: MAXISIQ

Location: Washington DC

Posted Jan 23, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a highly motivated Software Developer for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with familiarity with various scripts, programming languages, and operating systems.

Technical Account Manager

Company: Everbridge

Location: Washington, DC

Posted Jan 23, 2025

Everbridge, a rapidly growing US company, is seeking an experienced Technical Account Manager (TAM) to support large clients internationally. The TAM will represent Everbridge as a member of the client's business continuity team, providing project management, technical consultancy, system design, configuration support, and training. The role involves ensuring positive customer experiences, establishing governance models, conducting stakeholder meetings, and developing product education programs. The TAM will also serve as a customer advocate within Everbridge, troubleshoot issues, and provide Critical Event Management support. The estimated salary ranges from $118,000 - $140,000, with comprehensive benefits.

Process Flow Specialist

Company: Crown Cork & Seal USA

Location: Fort Washington, PA

Posted Jan 23, 2025

Crown, a global Fortune 500 packaging manufacturer, is seeking a Graphics Process Flow Specialist for an immediate opening in Ambler, Pennsylvania. The role involves developing, implementing, and supporting Esko Webcenter and Automation Engine, managing cross-functional relationships, and providing user support in graphic application related issues. The ideal candidate should have 3-5 years of experience with Esko Webcenter, advanced computer skills, and strong team-playing abilities.

Help Desk Support Analyst

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Help Desk Support Analyst to join their team supporting the US Army PEO Soldier Project Manager Soldier Medical Devices PM SMD at Ft Detrick MD. The role involves managing desktop computer functionality, providing hardware and software services, and working as part of Tier 1 and 2 service teams. The company values innovation, quality, and compliance, and offers competitive compensation and benefits. The ideal candidate should be a US citizen with an active DoD security clearance, IAT Level II or higher certification, and 12 years of service desk experience.

Data Engineer with TS/SCI Poly clearance - Washington, D.C.

Company: Deloitte

Location: Washington, DC

Posted Jan 23, 2025

Deloitte's Government and Public Services (GPS) practice is seeking a data scientist to join their high-performing team. The candidate will work on cutting-edge analytics for national security missions, building and maintaining the data ecosystem. They will collaborate on a groundbreaking analytics platform, apply advanced machine learning techniques to extract actionable intelligence, and provide technical mentorship. The role requires a Bachelor's degree, 2+ years of experience in data systems, and active TS/SCI with poly security clearance. Preferred qualifications include a Master's degree, Python Analytics, and familiarity with Spark and clustering techniques.

Corporate Finance and Contract Administrator

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Corporate Finance and Contract Administrator for their team in McLean, VA. The role involves comprehensive contract administration, staff accountant support, and financial management duties. The company values innovation, quality, and compliance, and offers a competitive compensation and benefits package. They prioritize work-life balance and employee growth.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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