Excellent Customer Service Jobs in Washington DC

90,397 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

LIHTC Chief Operating Officer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a LIHTC Chief Operating Officer to lead customer network development and support activities. The role involves overseeing operational activities, planning strategic priorities, and collaborating with executives and staff managers. Key responsibilities include supporting partner relationships, providing direction to the LIHTC team, managing employees, and ensuring compliance with policies. The ideal candidate will have 8 years of relevant experience in the multifamily business, including LIHTC experience, strong leadership skills, and experience in project management and operations improvement.

Sanctions Compliance Officer

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is seeking a Sanctions Compliance Officer to support its global program for a leading social media and fintech company. The role involves assessing the effectiveness of existing policies, developing recommendations for improvement, providing guidance and training, collaborating with various teams, staying updated with regulatory changes, conducting periodic reviews, and managing projects. The ideal candidate should have a relevant degree, at least 3 years of experience in fintech, understanding of sanctions regulations, analytical skills, and proficiency in SQL and Python. Meta offers a competitive salary, bonus, equity, and benefits.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Transplant Hepatologist (Providence Sacred Heart Medical Center and Children's Hospital)

Company: Providence

Location: Spokane, Washington

Posted Jan 23, 2025

Providence Digestive Health is recruiting a transplant hepatologist for their team in Spokane, WA. The role involves collaboration with the Swedish Organ Transplant team in Seattle, WA, and covers a broad catchment area including eastern Washington, northern Idaho, western Montana, and northwest Oregon. Responsibilities include evaluating new patient referrals, managing patients pre-transplant, and post-transplant care. The position offers a four-day work week with a mix of outpatient and inpatient care, and no night or weekend call. Compensation ranges from $425,722 to $600,148 per year. Spokane, where the hospital is located, offers a high quality of life with clean air, water, and abundant outdoor activities.

Model Validator - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Model Validator - Lead Associate with 4 years of relevant experience in validating or developing models. The role involves leading teams on modeling projects, developing validation strategies, assessing model quality and risk, and communicating technical subject matter clearly. The successful candidate will also coach and mentor team members, applying quantitative methods to improve business performance. Fannie Mae offers a flexible work environment, opportunities for career growth, and a comprehensive benefits package.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CCSS FLSO Team Member

Company: RTX

Location: Washington, DC

Posted Jan 23, 2025

Executive Director - Head of Community Advocacy & Impact, Consumer and Business Intelligence

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 23, 2025

The job posting is for an Executive Director - Head of Community Advocacy & Impact within the Consumer and Business Intelligence division at JPMC. The role involves driving strategic vision for community impact, leading community engagements, and fostering partnerships with external organizations to enhance financial health in underserved communities. The ideal candidate should have 8+ years of experience, strong strategic thinking, program management, and partnership skills. A financial services or economics background is preferred. The company offers competitive compensation, benefits, and a diverse, inclusive work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages