Excellent Customer Service Jobs in Washington DC

90,397 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Weekend Evening Concierge (Sat & Sun, 3p-11p)

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto is a company that values community, inclusivity, and exceptional experiences. They are seeking a Resident Concierge with 2+ years of experience in hospitality or related fields. The role involves creating stellar first impressions, solving problems, planning events, and fostering a sense of community. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They are committed to their employees' well-being and professional growth, fostering a diverse and inclusive work environment.

H & M Department Manager - Washington, DC Metropolitan Area

Company: H&M

Location: Washington, DC

Posted Jan 22, 2025

The role of a Department Manager at H&M involves leading a team, fostering an inclusive culture, and ensuring excellent operational and visual experiences for customers and colleagues. Responsibilities include managing sales, budgets, and team development, while staying updated on fashion trends and maintaining high product quality. H&M values diversity, offers comprehensive benefits, and encourages personal style expression through employee discounts.

Branch Manager - DC Capitol Hill District

Company: Wells Fargo

Location: Washington, DC

Posted Jan 22, 2025

Wells Fargo is seeking a Senior Branch Network Management Trainee for the Consumer, Small and Business Banking division. The role involves coaching and developing a high-performing team, resolving customer and employee experience issues, and leading the branch while collaborating with stakeholders. Successful candidates must have 4+ years of banking experience, 2+ years of leadership experience, and be able to work a schedule that includes most Saturdays and travel up to 50% of the time. The position requires SAFE registration and compliance with the S.A.F.E. Mortgage Licensing Act. Wells Fargo offers a comprehensive benefits package.

Security Software Engineer (Starshield)

Company: SpaceX

Location: Washington, DC

Posted Jan 22, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. The company's Starlink technology is being leveraged for Starshield, a security software designed for government use, focusing on earth observation, communications, and hosted payloads. SpaceX is seeking a Security Software Engineer to design and build security infrastructure for Starshield, including cryptographic services and security-critical services. The ideal candidate will have a track record in shipping reliable software, broad understanding of Internet security, and skills in software engineering, applied cryptography, network security, operating system security, secure/authenticated boot, incident response, and vulnerability research.

Busser - Caesars Sportsbook DC

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Senior Technology Manager - Application Security

Company: Bank of America

Location: Washington, DC

Posted Jan 22, 2025

Bank of America is seeking a Senior Technology Manager specializing in Application Security. The role involves leading a team to deliver secure technology products, developing a technology strategy, ensuring compliance with standards, and promoting secure coding practices. The Manager will collaborate with developers, DevOps, and cloud architects to embed security within the software development lifecycle and cloud infrastructure. Key responsibilities include hands-on technical leadership, security code and vulnerability scanning, cloud application security validation, secure coding and developer enablement, risk management, and continuous improvement. The ideal candidate should have 7+ years of experience in cybersecurity with a focus on application security, vulnerability management, and cloud application security. Preferred qualifications include a degree in Computer Science, Cybersecurity, or a related field, and strong leadership, problem-solving, and communication skills.

Executive Chef 3

Company: Sodexo

Location: Washington, DC

Posted Jan 22, 2025

Washington National Tax - Compensation and Benefits - Manager

Company: Deloitte

Location: Washington, DC

Posted Jan 22, 2025

Deloitte's Washington National Tax (WNT) practice is seeking an experienced professional with a background in Compensation and Benefits, Executive Compensation, Qualified Plans, or Employment Taxes. The role involves providing strategic advice on compensation, benefits, and employment taxes to help businesses attract and retain top talent. The ideal candidate should have a Bachelor's degree, 5+ years of consulting experience, strong analytical skills, and excellent communication abilities. An advanced degree and relevant certifications like CPA, attorney, or Enrolled Agent are preferred. Deloitte offers a diverse, inclusive culture, professional development opportunities, and a range of benefits.

Financial Advisor - PNC Investments

Company: PNC

Location: Washington, DC

Posted Jan 22, 2025

AEGIS Proposal Governance Lead

Company: Leidos

Location: Washington, DC

Posted Jan 22, 2025

Leidos is looking for a Proposal Governance Lead for the AEGIS Program. The role involves managing high volume IDIQ contract proposals to NASA, ensuring timely and compliant submissions. Key responsibilities include designing efficient proposal operations, tracking development status, and providing surge support. The ideal candidate should have a BA/BS plus 8 years of relevant experience or a master's degree with 6 years of experience, along with proposal writing or management experience. Strong time management, English language skills, and attention to detail are required. Familiarity with FAR based acquisition requirements and NASA customer support is preferred.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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