Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Collibra Solution Architect - 100% Remote (REF1739S - WOC)

Company: Citizant

Location: Washington DC

Posted Jan 21, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking an experienced data governance professional with extensive Collibra experience. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing and implementing data governance frameworks, and leading cross-functional teams. The ideal candidate should have 5-7 years of experience in data governance or data management, a strong understanding of advanced data governance concepts, and experience working in an Agile environment. The position offers a competitive salary range of up to $150,000 - $160,000 yearly, excellent compensation and benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

IT & SharePoint Administrator

Company: Pivot Path Solutions

Location: Washington DC

Posted Jan 21, 2025

Pivot Path Solutions LLC, a government contracting and management consulting firm, is seeking a highly skilled and experienced IT & SharePoint Administrator. The ideal candidate will have a strong technical background, proven experience in IT administration, and specialized expertise in managing and optimizing SharePoint systems. The role involves IT Administration, User Support, IT Security, Vendor and Asset Management, and SharePoint Administration. Key responsibilities include systems and network management, user support, IT security and compliance, vendor and asset management, and SharePoint administration. The company offers a comprehensive benefits package, including health, dental, and vision insurance, a 401K plan, and education reimbursement. US Citizenship is required for this opportunity, and all selected applicants will undergo a government security investigation.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Jan 21, 2025

Brilliant Earth is seeking a full-time Jewelry Consultant for their Fairfax VA showroom. The role involves guiding customers through the sales process, managing high volumes of leads, and providing personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and the ability to work collaboratively. Brilliant Earth offers competitive compensation, career growth opportunities, diverse team, lifestyle spending account, continued education, employee discounts, sales incentive programs, mental wellness perks, giving back opportunities, medical, dental, and vision insurance, 401k match, paid time off, parental leave, disability and life insurance, and pre-tax commuter benefits.

Head of Child Safety Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to user safety and data security through its U.S. Data Security (USDS) division. The company's mission is to inspire creativity and bring joy, and this is reflected in its various teams, including Trust & Safety, Security & Privacy, and Engineering. A specific focus is the Child Safety Team, responsible for protecting vulnerable populations from online child sexual exploitation and abuse (CSEA). They work closely with legal, product, policy, engineering, and data teams to improve prevention and detection systems. The role of Head of Child Safety Operations involves overseeing daily operations, ensuring compliance with legal requirements, and collaborating with cross-functional teams to enhance tools and processes. TikTok values diversity, inclusion, and employee wellbeing, offering comprehensive wellbeing programs and reasonable accommodations for candidates with disabilities or other needs.

Branch Manager - Washington DC Market - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 21, 2025

Chase is seeking a Branch Manager to lead a team in providing exceptional customer service, educating clients on digital banking platforms, and fostering a strong, inclusive culture. The role involves managing branch operations, growing deposits and investments, and collaborating with various Chase departments to offer a seamless customer experience. Key responsibilities include setting the branch's tone, coaching employees, maintaining a strong risk environment, and adhering to regulatory requirements. Required qualifications include proven leadership, effective priority management, and a commitment to operational integrity. Preferred qualifications include a college degree, retail banking experience, and Chase leadership experience.

Personal Banker - 7th & Eye

Company: PNC

Location: Washington, DC

Posted Jan 21, 2025

ServiceNow Hardware Asset Manager HAM Pro

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a fully remote ServiceNow Hardware Asset Manager to manage and optimize clients' IT assets. The role involves overseeing the entire asset lifecycle, from procurement to retirement, and requires strong technical expertise, project management skills, and understanding of IT asset management best practices. The manager will lead a team responsible for maintaining inventory of IT serialized equipment, valued at over $1 billion, ensuring data accuracy for sound business decisions. The role involves collaborating with various IT and business teams, defining asset management strategies, and driving continuous improvement initiatives. Required qualifications include 5+ years of asset management experience, proficiency in ServiceNow HAM Pro, and experience with Excel, Visio. Preferred qualifications include ServiceNow CMDB and SAMPro experience, and MicroFocus Asset Manager experience.

Breaking News Correspondent (Level 1 Journalist)

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

Reuters is hiring a Breaking News Correspondent (Level 1 Journalist) in Los Angeles or Washington, DC. The role involves covering major political and general news stories, including the U.S. presidential transition. Candidates should have strong news judgment, a proven track record of producing sharp reporting on deadline, and an interest in covering stories across politics, policy, and national affairs in the U.S. and Canada. The Breaking News Team plays a crucial role in Reuters' reporting, requiring experience and adaptability to cover a wide range of stories, from political events to natural disasters. The ideal candidate will have 5-10+ years of experience, excellent communication skills, and the ability to work under pressure. Reuters offers competitive benefits, including global career opportunities, learning and development programs, and a chance to work alongside Pulitzer Prize-winning journalists.

Associate General Counsel, Security Legal

Company: Meta

Location: Washington, DC

Posted Jan 21, 2025

Meta is seeking an Associate General Counsel to join their Central Security Legal Team. The role involves providing legal advice on data disclosure, platform safety, and integrity globally. The ideal candidate should have international criminal justice experience, a strong grasp of global regulatory landscapes, and experience with U.S. laws like the Stored Communications Act and Wiretap Act. Familiarity with EU laws, including the European General Data Protection Regulation, is also required. The role offers a competitive salary, bonus, equity, and benefits, and is part of Meta's mission to build technologies for immersive experiences beyond current digital limitations.

Staff Data Engineer ( SQL , Python , ETL , Data Pipeline , Data Modeling , GCP , Architecture ) - Remote

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is dedicated to delivering human-centric health care, guided by the purpose 'Bringing our heart to every moment of your health'. The Staff Data Engineer (People Analytics) role involves designing and managing data pipelines, ensuring data accuracy, providing technical leadership, supporting analytics, maintaining data security, and collaborating with stakeholders. The role requires 5+ years of Data Engineering experience, expertise in ETL/ELT processes, SQL, Python, Workday, and cloud platforms. Preferred qualifications include problem-solving skills, communication abilities, and experience with data visualization tools. A Bachelor's or Master's degree in relevant fields is required. The pay range is $83,430.00 - $222,480.00, with additional benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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