Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Advanced Practice Provider, Cardiac Surgery Stepdown Unit

Company: The George Washington Medical Faculty Associates

Location: Washington, District of Columbia

Posted Jan 21, 2025

The GW Medical Faculty Associates (MFA) is a not-for-profit, physician-led practice group established in 2000. It has grown to become the largest independent academic physician practice in the Washington, DC metro region, with over 500 physicians and nearly 200 APP providers. MFA physicians offer comprehensive patient care across 52 medical and surgical specialties, also serving as teachers and mentors for medical students, residents, fellows, and researchers. They maintain strong ties with The George Washington University, The George Washington University Hospital, and 12 area hospitals. The MFA's network extends to community-based practices in DC, Maryland, and Virginia. The job posting is for a Physician Assistant (PA) to perform clinical patient care services under physician supervision, including patient evaluation, history and physical examinations, prescription writing, and patient education.

Administrative Assistant 2

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Sodexo is hiring an Administrative Assistant for its continuing care retirement community, Ingleside at Rock Creek in Washington, DC. The role involves supporting Culinary-Dining and Environmental Service Departments with tasks like inventory management, billing, report running, and basic administrative duties. The position offers a fair compensation package, including benefits like medical, dental, vision care, 401(k) plan, paid time off, and career growth opportunities. Sodexo values diversity and inclusion, and the ideal candidate should have strong customer service skills, experience with MS Office, and excellent organization and communication skills.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering human-centric health care. The position involves managing pharmacy operations, ensuring patient safety, and promoting a culture of empathy and compassion. The ideal candidate will have an active pharmacy license, immunization certification, and a degree in pharmacy. Benefits include competitive pay, comprehensive health benefits, retirement plans, and opportunities for professional growth.

Risk Management - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Risk Management - Senior Associate to work on a flexible hybrid basis from their Washington, DC or Reston, VA office. The role involves assessing and identifying potential risks, preparing analyses and reports, building relationships with business partners, and conducting RCSA/Risk Assessment Execution for HR processes. The ideal candidate will have 2 years of related experience, risk assessment and management experience, and strong analytical and communication skills. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Senior Property Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 21, 2025

Bozzuto is a company that values community, inclusivity, and professional growth. They seek a General Manager with 5+ years of experience in property management, hospitality, or retail. The role involves leading by example, inspiring the team, managing financial performance, and cultivating strong relationships with all stakeholders. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment that encourages career development and growth.

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos' National Security Sector is seeking a Help Desk Support Specialist for a dynamic team supporting the Army Military Intelligence Enterprise. The role, based at the Pentagon, requires a Top Secret SCI security clearance. Responsibilities include providing ITIL-aligned service desk support, managing incident tickets, and assisting with system performance and user account management. Qualifications include a DoD TS/SCI clearance, high school diploma, and IAT Level II certification. Preferred qualifications include a Windows 11 certification and large enterprise IT experience.

Sr. Manager Continuous Improvement

Company: Kraft Heinz

Location: Washington DC

Posted Jan 21, 2025

The Senior Manager of Continuous Improvement will lead business initiatives across all areas, including supply chain operations, productivity, quality, and cost savings. The role involves managing the Springfield MO facility, collaborating with plant managers, and ensuring compliance with regulations. The ideal candidate should have at least five years of progressive supervisory experience in manufacturing, strong knowledge of lean manufacturing principles, and proven results in delivering operational improvements. The position offers a competitive salary range, performance-based bonus, and comprehensive benefits, including healthcare, wellbeing programs, and retirement plans.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth and comprehensive benefits including medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. The ideal candidate should have a high school diploma or equivalent, phlebotomy certification, and 2 years of experience. They must be fully vaccinated against COVID-19. Labcorp is an Equal Opportunity Employer committed to diversity and inclusion.

Physician - Heart Failure

Company: MultiCare Health System

Location: Tacoma, Washington

Posted Jan 21, 2025

MultiCare's Pulse Heart Institute is seeking a skilled Advanced Heart Failure specialist, preferably with Mechanical Circulatory Support expertise. The institute is renowned for its high-quality, comprehensive care and advanced cardiac therapies. It offers a competitive compensation package, excellent benefits, and opportunities for career growth and research. The team includes dedicated professionals such as Heart Failure Certified Cardiologists, LVAD Surgeon, advanced Heart Failure APPs, VAD Coordinators, and Social Workers.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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