Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Managing Director

Company: U.S. Department of State

Location: Washington, DC

Posted Jan 21, 2025

The Managing Director position is available in the Bureau of Administration (A), Domestic Operations and Emergency Services (DOES). The role involves serving as the principal advisor to the Deputy Assistant Secretary, managing and directing A/DOES's programs and activities, and overseeing domestic services, multimedia, production, and publishing. The incumbent will provide executive operational guidance, leadership, and oversight to three domestic organizations, collaborate with executive level officials, and represent the Department of State in senior level conferences. Requirements include U.S. Citizenship, ability to obtain a Top Secret/SCI security clearance, and completion of a background security investigation. Applicants must submit narrative statements addressing the Executive Core Qualifications and Mandatory Technical Qualifications.

Rare Disease Account Manager, Immunology Autoantibody Diseases (Arlington - Washington DC)

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 21, 2025

Johnson & Johnson Innovative Medicine is recruiting for a Rare Disease Account Manager (RAM) for Immunology Autoantibody Diseases, based in Arlington - Washington, DC. The role involves driving sales performance, building relationships with customers, and influencing key stakeholders. The ideal candidate should have a minimum of five years of field sales experience in pharmaceuticals, with specialty sales and key account management experience. They should possess clinical, product, and business acumen, and have a proven track record of high sales performance. The position offers the opportunity to make a meaningful impact within the rare disease community.

Security Operations Center (SOC) Shift lead/Senior Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 21, 2025

Leidos is seeking a Security Operations Center (SOC) Shift Lead/Senior Analyst to report directly to the SOC Manager. The role involves managing the day shift, ensuring adherence to Standard Operating Procedures (SOPs), and performing Quality Control checks. The candidate must have extensive experience in incident response, cyber threats, and information security, with relevant certifications. Proficiency in Splunk and custom content creation for SIEM platforms is required. Strong technical support in Incident Response, Network Defense, and SIEM content creation is expected. The ideal candidate will also have expertise in Advanced Persistent Threats (APT) and emerging threats, with experience in malware analysis and reverse engineering.

PeopleSoft Consultant - Senior

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 21, 2025

CoreSphere LLC is seeking a PeopleSoft Project Manager Business Analyst to join their team. The ideal candidate should have strong consulting experience with governmental agencies, be a self-starter, and have excellent leadership, communication, analytical, and customer management skills. The role is 100% remote and involves managing project priorities, driving team performance, and serving as the primary interface with the customer. Responsibilities include meeting deadlines, communicating effectively, applying HCM knowledge, providing customer support, and performing FITGap analysis. Required skills include a degree in computer science or related field, experience with PeopleSoft ERP HCM version 9.0 or higher, and functional experience with PeopleSoft HCM 9.0 or higher. Desired skills include experience with PeopleSoft Federal HCM 9.2, ERP implementation experience, web service experience, and knowledge of Identity Management within the Federal Government.

Marketing Cloud Account Executive, Federal Civilian

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading company in AI, Data, and CRM, is seeking an experienced Sales Executive for the Marketing Cloud AE role. The ideal candidate should have 10+ years of enterprise software sales experience, preferably in marketing technology. They must be a subject matter expert in Federal Civilian Salesforce Marketing solutions, ensuring 100% customer satisfaction and retention. The role involves driving self-generated sales opportunities, meeting and exceeding sales quotas, and collaborating with the Account team to identify target accounts. Salesforce is committed to equality and diversity, offering inclusive benefits and initiatives.

PeopleSoft Project Manager

Company: CoreSphere, LLC

Location: Washington DC

Posted Jan 21, 2025

CoreSphere LLC is seeking a PeopleSoft Project Manager Business Analyst to join their team. The ideal candidate should have strong consulting experience with governmental agencies, be a self-starter, and have excellent leadership, communication, analytical, time, and customer management skills. The role is 100% remote and involves managing multiple priorities, communicating effectively, applying HCM knowledge, providing customer support, eliciting and documenting requirements, performing FITGap analysis, defining and prioritizing User Stories, developing standard life cycle documents, supporting application web service configuration, implementing complex enterprise system configurations, reviewing technical design documents, defining test scenarios, and creating test plans. Required skills include a Bachelor's degree in computer science or a related field, versed in PeopleSoft ERP HCM version 9.0 or higher, 5+ years of functional experience with PeopleSoft HCM 9.0 or higher, functional experience with HR Core Position Management, Workflow, and Self Service, strong team player skills, strong analytical and problem-solving skills, and proficiency in Microsoft Office. Nice to have skills include experience with PeopleSoft Federal HCM 9.2, ERP implementation experience, web service experience, knowledge of Identity Management within the Federal Government, experience with JIRA, and experience with Microsoft Project Project Server.

Network Security Operations Specialist

Company: Merrill

Location: Washington, DC

Posted Jan 21, 2025

Bank of America is seeking a Network Defense team member to protect Internet-facing networks and applications from security threats. The role involves analyzing cyber threats, conducting post-incident analysis, and implementing proactive defensive actions. Key responsibilities include threat analysis, process analysis, and end-to-end cyber security monitoring. Required skills include a strong understanding of TCP/IP, network security equipment, and cyber security threat vectors. Desired skills include certifications like CISSP, CCIE, CEH, and CCNA.

District Support Pharmacist FT

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The Staff Pharmacist role is crucial in delivering this purpose, ensuring patient safety, and managing various aspects of pharmacy operations. The position involves leading with empathy, developing team members, identifying business opportunities, and driving healthy outcomes.

Full Stack Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 21, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They offer innovative solutions for satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The company is committed to an inclusive and diverse workplace. The Information Systems and Cyber Division (ISCD) combines cutting-edge technologies with cyber security expertise to deliver high-performance software systems. The Engineering Applications Department (EAD) develops tools and applications for space systems, including virtual and augmented reality. The position is full-time, based in Colorado Springs, CO or Chantilly, VA, with a hybrid work model. The role involves full-stack software development, working on software teams, building user interfaces, engaging with stakeholders, and fostering innovation. Minimum requirements include a Bachelor's degree in Computer Science, Engineering, or a related STEM field, 2 years of frontend development experience, and proficiency in C++, Java, Python, and React. The company offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth.

Screener/Venipuncture- Northeast

Company: Labcorp

Location: Washington, DC

Posted Jan 21, 2025

Labcorp is seeking medical professionals to provide testing services at events. The company offers comprehensive training, competitive pay range ($15-$45/hour), and benefits (medical, dental, vision, life, etc.). Labcorp values diversity and inclusion in the workforce and strives for a positive work environment.

Per Diem Obstetrician/Gynecologist (Providence Centralia Hospital)

Company: Providence

Location: Centralia, Washington

Posted Jan 21, 2025

Providence Centralia Hospital is recruiting a Per Diem Obstetrician/Gynecologist for southeastern Washington. The role involves ER care, inpatient consults, c-sections, and general OB/GYN tasks. The hospital, known for its high-quality care and compassionate team, offers a balanced schedule and competitive compensation of $195 per hour. Centralia, a semi-rural community of 16,000, provides a mix of outdoor recreation and shopping opportunities, with affordable property and no state income tax.

Leasing Consultant

Company: KETTLER

Location: Washington, DC

Posted Jan 21, 2025

KETTLER is currently hiring a Leasing Consultant for Reed Row, an apartment community in NW, Washington DC. The role involves maximizing property occupancy through various tasks such as generating qualified traffic, providing property tours, and securing rentals. The ideal candidate should have at least 1 year of customer service, sales, or office experience, preferably in residential property management. They must possess excellent communication skills, computer proficiency, and familiarity with social media platforms. The role also involves assisting with resident retention, partnering with local businesses, and providing exceptional customer service.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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