Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Teachers at City Ridge KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 12, 2025

KinderCare Learning Companies, the only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing a supportive environment and benefits such as discounted child care, medical benefits, and mental health support. They operate in over 2,000 sites across 40 states, committed to providing high-quality child care to all families, regardless of background or location.

Cyber Network Defense Analyst

Company: Leidos

Location: Washington, DC

Posted Jan 12, 2025

Leidos is hiring for a Cyber Network Defense Analyst (CNDA) position. The role involves providing Network Operations Security Center (NOSC) support, cyber analysis, application development, and 24x7x365 support. The NOSC is responsible for monitoring, detecting, analyzing, mitigating, and responding to cyber threats. Key duties include network security monitoring, threat detection, log analysis, and incident response. The ideal candidate should have a Bachelor's Degree, 2-4 years of SOC analyst experience, and expertise in network topologies and security devices. TS/SCI clearance is required. The pay range is $67,600.00 - $122,200.00.

Catering Services Worker - Georgetown Catering

Company: Aramark

Location: Washington, DC

Posted Jan 12, 2025

The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The role involves setting up catering and event service, transporting food and supplies, serving guests, and maintaining cleanliness. Aramark offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, and work/life resources.

Dual-Licensed Spa Therapists, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Jan 12, 2025

Equinox Group, a high-growth collective of lifestyle brands, is seeking energetic Dual-Licensed Massage Therapists and Estheticians for its club at Anthem Row. The Equinox Spa offers world-class amenities and innovative treatments. The role involves performing massages and facials, with opportunities for growth and cross-training. Competitive salary, benefits, and commission opportunities are provided.

Security Operations Center mid-analyst

Company: Leidos

Location: Washington, DC

Posted Jan 12, 2025

The United States Mint is seeking a mid-level Security Operations Center Analyst with a strong understanding of cyber threats and information security. The ideal candidate should have at least 5 years of experience in network defense environments, proficiency in tools like SIEM platforms, and the ability to analyze security events for malicious intent. The role involves incident handling, hunting for anomalous patterns, and malware analysis. A BS degree is preferred, and the position is based in Washington, DC or hybrid (1 day onsite/4 remote). The pay range is $104,650.00 - $189,175.00.

Partner Relationship Manager

Company: Rapid Finance

Location: Washington DC

Posted Jan 12, 2025

Rapid Finance, a leading provider of alternative financing solutions for small and mid-sized businesses, is seeking an experienced Partner Relationship Manager. The role involves attracting new Referral Partners, managing existing relationships, and supporting the Business Development department. The ideal candidate should have a Bachelor's degree, 3+ years of business development experience, and a strong understanding of small businesses. Prior experience in financial services, lending, or mortgage industries is preferred. The role offers a competitive environment, excellent benefits, and the opportunity to work with a growing company in Bethesda, MD.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Data Architect-SME

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is hiring a Data Architect SME with active Top-Secret/SCI clearance for a large federal government project in Washington, DC. The role involves designing, implementing, and optimizing data infrastructure, leading data warehouse migration, optimizing data pipelines, and ensuring data security and compliance. Required qualifications include a Bachelor's degree, 10+ years of experience as a Data Architect, expertise in Azure services, cloud architecture, and programming languages like Java, JavaScript, Python, and SQL.

Senior Policy Analyst, CELNA

Company: New America

Location: Washington DC

Posted Jan 10, 2025

New America is seeking a Senior Policy Analyst (SPA) to play a central role in advancing priorities and key projects within the New Americas Center on Education & Labor. The SPA will contribute to projects across CELNA's technical assistance, research, and communication strategies. They will develop and manage relationships with leading practitioners, strategic partners, and external experts. The SPA will lead and support the design, planning, and execution of events, develop tools and resources, and represent New America at external events. The ideal candidate will have strong research, writing, and verbal communication skills, experience managing projects, and a commitment to diversity, equity, inclusion, and antiracism. The position offers a competitive salary and benefits package.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, relevant work experience, and valid intern/technician licensure. The intern will be part of a team focused on delivering exceptional care and improving healthcare. CVS Health values continuous learning and growth, and the role offers opportunities to contribute innovative ideas.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Jan 12, 2025

CVS Health is a company that values its employees and customers. The Retail Store Associate position offers an opportunity to excel in a customer-focused role, positively impact the lives of others, and grow with the company. The job requires providing differentiated customer service, focusing on the customer, accurately performing cashier duties, maintaining the sales floor, supporting opening and closing store activities, and assisting pharmacy personnel.

Software Engineer

Company: CGI

Location: Washington, DC

Posted Jan 12, 2025

CGI Federal is seeking a Software Engineer with active Top-Secret clearance for a project in Washington, DC. The role involves working in an agile environment, collaborating with scrum teams, and taking ownership of user stories. Required qualifications include a Bachelor's degree in software development, 5+ years of software development experience, and proficiency in SQL and NoSQL databases. Desired skills include Python proficiency. The position offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, and more. US Citizenship is mandatory due to the nature of the government contract.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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