Excellent Customer Service Jobs in Washington DC

90,403 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Principal Product Manager - MarTech

Company: GEICO

Location: Washington DC

Posted Dec 31, 2024

GEICO is seeking a Principal Product Manager to lead their MarTech Capabilities. The role requires experience in Product Management, building solutions for marketing teams, and marketing automation. The position is a hybrid role with onsite requirements at various locations.

Senior Product Manager

Company: Rhythm (myrhythmnow.com)

Location: Washington DC

Posted Jan 06, 2025

Rhythm is a leading remote monitoring platform for implanted cardiac devices, managing the care of over 100,000 patients. The company is seeking an experienced Product Manager to lead the Rhythm Platform, a web-based cardiac device data analytics platform. The ideal candidate will own the end-to-end product experience, drive strategic direction, and user experience design. They will work closely with the CEO and Head of Product to ensure the platform enables efficient clinical decision-making and impacts hundreds of thousands of lives.

Technical Support Representative

Company: Brivo

Location: Washington DC

Posted Jan 07, 2025

Brivo is seeking a Technical Support Representative for a US-based remote or hybrid position. The role involves handling Tier II issues, providing technical support for various products, and interacting with customers and internal teams. The ideal candidate should have 3+ years of experience in technical support, fluency in English and Spanish, and knowledge of PACS, electronics, and networking. The position offers a competitive hourly wage range and benefits. The candidate should possess strong communication skills, problem-solving capabilities, and a passion for delivering exceptional service.

Web Developer II

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 31, 2024

The job description is seeking a talented and highly motivated Web Developer II frontend to lead the design development and migration of high-impact websites. The role involves building and enhancing websites with a focus on improving customer experience, usability, and performance. The candidate will collaborate with stakeholders and multiple IT teams to ensure the seamless migration of local historical websites to the cloud primarily using WordPress. The role also involves implementing best practices for UXUI design, translating complex scientific information for a wide audience, and enhancing website performance through cloud migration strategies.

Audi Brand Specialist

Company: Holman

Location: Washington DC

Posted Dec 31, 2024

Holman is a family-owned global automotive services organization with a strong focus on core values and principles. They offer a wide range of services including fleet management, vehicle fabrication, component manufacturing, powertrain distribution, logistics services, insurance, and retail automotive sales. The role of a sales representative involves overseeing sales, greeting customers, explaining features and benefits, negotiating prices, and delivering vehicles. Holman values diversity, equity, and inclusion and offers a comprehensive benefits package.

Director, Software Engineering - Shopping (Remote Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 31, 2024

Capital One is seeking a Director of Software Engineering to lead, manage, mentor, and build an extremely talented software engineering team to deliver a game-changing customer experience across all customer touch points. The ideal candidate must have the ability to attract and recruit the industry's best talent and simultaneously have the technical chops to ensure that what they build compelling consumer-oriented solutions in an iterative methodology.

Software Engineer - Cloud Infrastructre

Company: EpiSci

Location: Washington DC

Posted Jan 06, 2025

EpiSci is seeking a Cloud Infrastructure Engineer with expertise in designing and deploying cloud-based infrastructure and services. The ideal candidate should have experience with Kubernetes, Docker, and IaC tools like Terraform. They must also be a US citizen eligible for a US SECRET security clearance. Responsibilities include designing, operating, and maintaining cloud infrastructure, managing release processes, collaborating with DevOps and autonomy engineering teams, and ensuring regulatory compliance. The role requires excellent analytical, communication, and documentation skills, as well as the ability to balance multiple priorities in a fast-paced environment. Travel is required, and the position is onsite 5 days a week.

Office Team Lead

Company: One Medical

Location: Washington DC

Posted Dec 31, 2024

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. They offer seamless in-office and 24/7 virtual care services, onsite labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. They have marked a milestone by joining Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

Junior Support Analyst III – FEMA OET

Company: BryceTech

Location: Washington DC

Posted Dec 31, 2024

BryceTech is a company that has been partnering with technology and R&D clients since 2017 to deliver mission and business success. They combine core competencies in analytics and engineering with domain expertise to help government agencies, Fortune 500 firms, and investors manage complex programs, develop IT tools, and forecast critical outcomes. They offer clients proprietary research-based models for evidence-based decision making. BryceTech is an Equal Opportunity Employer.

Account Strategist

Company: Media Cause

Location: Washington DC

Posted Jan 02, 2025

Media Cause, an award-winning mission-driven marketing and creative agency, is seeking an Account Strategist with 4-5 years of digital marketing experience. The ideal candidate should have expertise in social media, paid social media ad management, email marketing, content marketing, SEO, Google Analytics, and ad grant management. They should possess excellent communication skills, the ability to manage multiple clients, and a passion for driving meaningful results. Media Cause offers a family-first work environment, robust benefits, and a commitment to diversity, equity, and inclusion. The role is salaried and commensurate with experience.

Business Analyst/Scrum Master

Company: BLN24

Location: Washington DC

Posted Dec 31, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government. Seeking a Business Analyst-Scrum Master for digital services project. Key responsibilities include collaboration, Agile project management, and delivering modernized software solutions. Requirements include Bachelor's degree, experience in Agile project management, and proficiency in Jira. BLN24 offers competitive benefits, flexible work arrangements, and is an Equal Opportunity Employer.

SAP Functional Consultant

Company: BridgePhase

Location: Washington DC

Posted Jan 03, 2025

BridgePhase, a software engineering company, is seeking an SAP Functional Consultant with TopSecret clearance and SCI eligibility for an onsite role in Chantilly, Virginia. The ideal candidate will collaborate with business stakeholders, configure SAP modules, design and implement new functionality, and serve as a liaison between technical teams and senior leadership. The company values integrity, honesty, and respect, and offers competitive benefits including flexible PTO, 401k matching, health benefits, professional development budget, and paid community service days.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages