Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Product Marketing Manager - Defense & Intelligence

Company: C3 AI

Location: Washington DC

Posted Dec 28, 2024

C3 AI Inc. is a leading Enterprise AI software provider for accelerating digital transformation. They offer the C3 AI Platform, which provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The company has an immediate need for a Product Marketing Manager, with a focus on Federal Applications. The ideal candidate is a creative thinker with analytic and problem-solving capabilities, compelling storyteller, and able to transform complex needs and solutions into simple differentiated messages.

Customer Success Manager - Air Force

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

Yurts is a Generative AI product that aims to unlock unstructured, hard-to-find, disconnected data and turn it into a secure knowledge management platform. The company was born from a partnership with the Department of Defense and offers secure, innovative solutions for federal customers. They are looking for bold thinkers and doers to join them in redefining how teams harness AI for productivity and performance. The role involves building relationships with federal government stakeholders, leading customer onboarding, ensuring renewals, providing feedback, advocating for customers, and managing issues.

Head of Federal Sales

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

The text describes Yurts, a company that provides a secure knowledge management platform using AI to unlock unstructured and hard-to-find data. They were born from a partnership with the Department of Defense and collaborate with Nvidia, HPE, and Oracle. The company offers secure, innovative solutions, including airgapped deployments, ML ops, analytics, and a proprietary RAG system. They are looking for bold thinkers to join them in redefining AI productivity and performance. The Head of Federal Sales and GotoMarket Strategy will drive revenue growth, forge partnerships, and lead gotomarket efforts. Key responsibilities include strategic sales leadership, gotoMarket execution, client engagement, and market expansion. Qualifications include 10+ years in federal sales, experience with AI data analytics, and knowledge of federal procurement processes and security standards.

Associate General Counsel Strategy and Procurement

Company: Surescripts

Location: Washington DC

Posted Dec 28, 2024

The job description for the Associate General Counsel Strategy and Procurement at Surescripts highlights the role's focus on legal support for the Growth department, managing and overseeing legal documentation for various agreements, and providing counsel for procurement, corporate strategy, and business development matters. The position emphasizes team leadership, training, and developing attorneys, as well as managing complex projects and collaborating with other departments. The company values creativity, practicality, and cross-functional partnerships, and offers a flexible work environment with competitive compensation and benefits.

Head of Federal Marketing

Company: Yurts

Location: Washington DC

Posted Dec 28, 2024

Yurts is a company that specializes in unlocking hard-to-find unstructured data and simplifying access to structured systems. They were born from a partnership with the Department of Defense and are redefining how teams harness AI for productivity and performance. They offer secure innovative solutions and are looking for bold thinkers and doers to join them in redefining how teams harness AI for productivity and performance.

Verification Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 28, 2024

BAE Systems is seeking a full-time Principal Systems Engineer to guide and determine the verification approach for their Systems Engineering team using Model Based Systems Engineering tools and methodologies for the USUK TRIDENT Submarine Strategic Weapon System SWS program. The ideal candidate should be self-motivated, good at planning, and have excellent written and verbal communication skills. The position involves working closely with multiple engineering teams, performing verification strategy and approach establishment, leading verification reviews, developing and maintaining a Requirements Traceability and Verification Matrix, engaging with various teams and communities, attending customer staff meetings, supporting technical reviews, and mentoring junior engineers.

Senior Marketing Specialist

Company: Wallbox

Location: Washington DC

Posted Dec 28, 2024

The Senior Marketing Specialist for the North American market will be responsible for developing and executing comprehensive B2B marketing strategies to drive brand awareness, lead generation, and market share growth across the US and Canada. The ideal candidate will have a strong balance of strategic thinking and hands-on execution across all marketing channels, with a deep understanding of the EV charging and energy landscape within these markets and experience in B2B marketing within a tech-focused environment.

Junior Recruiter (Part-Time)

Company: Link Solutions, Inc.

Location: Washington DC

Posted Dec 28, 2024

Link Solutions Inc is a leading IT company seeking a Part-time Junior Corporate Recruiter to support their talent acquisition efforts. The ideal candidate will have strong communication skills, organizational skills, and interpersonal skills to manage multiple recruitment processes and maintain candidate databases. The successful candidate will help maintain recruitment metrics, support various HR initiatives and projects, and work on innovative projects that foster growth and provide valuable experience.

Legal Support Specialist

Company: Crowell & Moring

Location: Washington DC

Posted Dec 28, 2024

The job description is for a Legal Support Specialist position at Crowell amp Moring LLP. The role involves administrative support, customer service, and various other tasks such as creating and formatting legal documents, scanning and copying documents, entering time and billing edits, preparing travel and expense reimbursements, updating business contacts, and coordinating projects with vendors and departments. The position requires basic knowledge of MS suite of products, excellent English language skills, and a minimum of two years of related experience. The company offers a competitive compensation and benefits package.

Engineer II - Assembly, Integration and Test

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 28, 2024

The job description outlines a position in the Engineering Science and Analysis ESA Strategic Capabilities Unit, which involves implementing test procedures, conducting functional and environmental testing, and maintaining test engineering logs. The role requires strong technical skills, collaboration, and the ability to work in various environments. The position also involves travel and working onsite five days a week. The required education is a BS degree or higher in Engineering or a related technical field with 2 or more years of related experience.

Project Technical Lead

Company: Makpar

Location: Washington DC

Posted Dec 28, 2024

Makpar is a team of innovators and consultants offering cutting-edge technologies for the federal government. They help clients achieve their goals by solving complex problems and building sustainable solutions. The company offers various service offerings including Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity Credential and Access Management, ICAM, and Health IT. They are a Great Place to Work™ certified four years in a row and have received several awards. The company is looking for a Project Technical Lead to oversee the delivery of design, build, and configuration of applications using Adobe Experience Manager.

O&M Application Support Specialist

Company: Makpar

Location: Washington DC

Posted Dec 28, 2024

Makpar is seeking an Application Support Specialist to provide hands-on and management support for various tasks related to a federal contract. The role involves managing client interactions, coordinating between teams, supporting Jenkins Pipelines, defining architecture solutions, and providing technical support for the application being built. The ideal candidate should have 3+ years of OAMPM management work experience in Application Support, programming skills with JavaScript and ReactJS, NextJS, NodeJS, JIRA, and Lambda Function Development, and experience with CSS, Python, and Jenkins. Makpar offers a great benefits package, excellent training and career development opportunities, flexible work schedules, and a generous compensation package.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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