Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Onsite Support Specialist

Company: Leidos

Location: Washington DC

Posted Dec 26, 2024

The Department of Homeland Security (DHS) is seeking a candidate for the position of Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continual operations and maintenance of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (CLAN). The candidate will provide Tier 1 and 2 support for multiple domains, work with Active Directory and Exchange, and troubleshoot workstation printers and other peripheral devices. The position requires strong problem-solving and organizational skills, as well as the ability to work in a professional environment. The candidate should be interested in learning new technology and providing support to the user community. The job requires a Bachelor's degree or Master's degree, 8-12 years of prior relevant experience, strong communication skills, and a clearance requirement of TSSCI. Preferred qualifications include DHS or other government contract experience, experience working with Secureview, and understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).

Engineer II

Company: GEICO

Location: Washington DC

Posted Dec 26, 2024

GEICO is seeking a Software Engineer with a passion for building high-performance, low-maintenance, zero-downtime platforms and applications. The position involves helping drive the insurance business transformation, collaborating with software engineers and architects, implementing IT service management practices and DevOps practices, designing and building process automation solutions, developing applications using Python, Java, or other object-oriented languages, and more. The ideal candidate should have experience building process automation solutions and workflows, proven experience as an SRE engineer or in a similar role, and extensive knowledge of IT service management practices and DevOps practices.

Senior Lead, Solutions Architect

Company: Capital One

Location: Washington DC

Posted Dec 25, 2024

Capital One is hiring a skilled Solutions Architect to join their team in the Card Tech segment. The role involves providing technical leadership for designing and implementing critical technology solutions, working with cross-functional teams, and contributing to architecture across broader Card and Enterprise teams. The successful candidate will effectively communicate with key stakeholders, exhibit mastery of facilitation and influence, and have a proven track record of delivering high-quality results.

Senior System Engineer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 26, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor seeking a Senior System Engineer to work on cutting-edge technology that supports the nation's defense services. The position offers a competitive compensation package, a family-focused culture, and opportunities for professional development. Applicants must have a TSSCI security clearance and US citizenship.

Senior UX Researcher

Company: GEICO

Location: Washington DC

Posted Dec 25, 2024

GEICO is seeking a highly skilled and experienced Senior Researcher for their UX Research team. The role is a hybrid position requiring 3 days a week onsite at various locations. The job involves collaborating with cross-functional teams, executing research studies, and advocating for user-centered design principles.

Engineering Manager for Modeling and Simulation Computing

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 26, 2024

The Aerospace Corporation is seeking an Engineering Manager for Modeling and Simulation Computing Emerging Simulation and Integration Section. The role involves managing a team of developers, ensuring technical quality, and acquiring resources necessary for the success of the section. The candidate should have a Bachelor's degree in STEM, demonstrated experience leading development teams, and substantial experience with modeling and simulation software development in multiple areas. The company offers a competitive compensation package and a supportive work environment.

Senior Staff Engineer

Company: GEICO

Location: Washington DC

Posted Dec 25, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation by creating a tech organization with engineering excellence as its mission. The Senior Staff Engineer will focus on multiple areas, provide leadership, and influence product direction. They will work on building enterprise-class business applications, ensuring quality, usability, and performance. The role involves designing sessions, code reviews, and utilizing various programming languages, tools, and services.

Senior Engineer

Company: GEICO

Location: Washington DC

Posted Dec 25, 2024

GEICO is seeking an experienced Senior Engineer to drive their insurance business transformation and maintain high-quality technology products and services. The ideal candidate has broad and deep technical knowledge and experience with various programming languages, version control, and big data technologies. The role involves designing and building scalable resilient distributed systems, data governance solutions, and data quality solutions.

Junior Tester (Planned position)

Company: MicroHealth

Location: Washington DC

Posted Dec 25, 2024

MicroHealth is seeking a detail-oriented Junior Tester to join their dynamic team in a remote role. The position offers excellent growth and learning opportunities in software testing within the healthcare IT and EHR domain. The candidate will be responsible for testing solutions, working closely with clients, and collaborating with development teams to resolve issues and implement improvements.

Director, HRIS/HR Systems and Data Analytics

Company: Fluence

Location: Washington DC

Posted Dec 26, 2024

Fluence is a global market leader in intelligent energy storage and optimization software for renewables and storage. They are transforming the way we power our world with gigawatts of successful implementations across nearly 50 markets. The company is guided by its passion to transform the way we power our world, with a focus on creativity, diversity, safety, quality, integrity, curiosity, adaptability, self-reflection, honesty, forthrightness, and respect. The Director of HR Systems and Data Analytics role involves leading large-scale transformation initiatives, ensuring alignment of HR technology with business goals, and driving continuous improvement in HR processes. The role requires strategic vision, technological expertise, and a deep understanding of HR practices.

Senior Staff Manager- Site Reliability Engineering

Company: GEICO

Location: Washington DC

Posted Dec 25, 2024

The text describes a Senior Manager position in Site Reliability Engineering. The role involves managing projects, collaborating with teams, crafting documentation, addressing technical gaps, and driving process improvements. The ideal candidate should have deep technical expertise and fluency in at least one modern programming language. The position offers a competitive salary and benefits package.

Client Account Specialist

Company: Hogan Lovells

Location: Washington DC

Posted Dec 25, 2024

The Client Account Specialist is responsible for complete ownership of the billing and collections cycle for designated portfolios of client matters. They establish and maintain professional relationships with lawyers, business services personnel, and clients to ensure compliance with both lawyer and client specifications. They manage all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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