Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Campus - Analytics and Modeling Program Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 24, 2024

Fannie Mae offers a full-time Analytics & Modeling Associate role with a base salary of $110,000. The role involves working with cutting-edge technology, receiving on-the-job training, and gaining professional development. The Analytics and Modeling Program provides comprehensive training in both mortgage industry knowledge and quantitative analytics. After training, associates will be assigned to one of four functions within Fannie Mae: Single Family Analytics, Finance Business Analytics, Enterprise Modeling and Analytics, or Enterprise Risk Management. Fannie Mae is committed to fostering a diverse and inclusive workplace and offers a range of benefits and perks.

Communications Specialist and Executive Facilitator

Company: CGI

Location: Washington, DC

Posted Dec 24, 2024

CGI Federal is recruiting a Communications Specialist for a dynamic role in Washington DC. The ideal candidate will excel in transforming complex ideas into clear presentations, facilitate executive meetings, and develop communication strategies. Required qualifications include a degree in Communications, Marketing, or related field, Prosci Certification, and proven experience in presentation creation and executive meeting facilitation. Preferred qualifications include corporate or government contracting experience and graphic design skills. The role offers a competitive salary range of $57,100.00 - $134,100.00 along with comprehensive benefits. US Citizenship is mandatory due to the nature of the government contract.

Global Satellite Policy Advisor (Africa)

Company: SpaceX

Location: Washington DC

Posted Dec 24, 2024

SpaceX, a company founded to explore the stars, is actively developing technologies for high-speed broadband services like Starlink. The position of Global Satellite Policy Advisor Africa is available to advise on legal and policy advocacy for Starlink's licensing and spectrum position in front of domestic and global regulators. The role requires expertise in African governmental agencies and policies, telecommunications policy, and understanding of broadband, spectrum use, and policies.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 24, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Coordinator, Project Field Support, Level 1

Company: Vestas

Location: Washington, DC

Posted Dec 24, 2024

The Field Support Coordinator 1 (FSC Tier 1) plays a crucial role in the construction phase of wind power plants, ensuring safety, compliance, and efficient project management. Responsibilities include facilitating site setup, managing inventory, and providing administrative support. The role requires strong communication skills, proficiency in SAP, and the ability to work both independently and collaboratively. Vestas, a global leader in wind energy, offers attractive compensation, benefits, and a strong team atmosphere.

Teacher at Watergate KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 24, 2024

KinderCare Learning Companies, the leading early childhood education provider, invites applications for Teacher positions. They offer a variety of early education and child care options, including KinderCare Learning Centers, Champions, and Crème de la Crème. The role involves leading, coaching, and mentoring less experienced teachers, implementing curriculum, and creating a nurturing environment. Candidates should possess a CDA or NAEYC credential, early childhood education experience, and a Bachelor's degree in Early Childhood Education. Benefits include discounted child care, medical and dental benefits, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

Union HVAC Journeyman

Company: CBRE

Location: Washington, DC

Posted Dec 24, 2024

Global Workplace Solutions (GWS) is seeking a certified refrigerant technician with at least 4 years of experience as a control technician. The role involves operating, repairing, and maintaining Siemens Building Technology-Landis Division Systems 600 and Johnson Controls METASYS Network Control unit systems. Responsibilities include performing preventive maintenance, monitoring utility consumption, and ensuring continuous operation of building EMCS and HVACR equipment. CBRE, the employer, values diversity, offers competitive benefits, and provides opportunities for career growth.

Process Flow Specialist

Company: Crown Cork & Seal USA

Location: Fort Washington, PA

Posted Dec 24, 2024

Crown is seeking a Graphics Process Flow Specialist to join their World-Class team in Ambler, Pennsylvania. The role involves developing and implementing Esko Webcenter and Automation Engine workflows, managing cross-functional relationships, and providing user support for graphic application-related issues. Requirements include 3-5 years of experience with Esko Webcenter, advanced computer skills, and strong project management skills.

Media Relations Specialist

Company: ICF

Location: Washington DC

Posted Dec 24, 2024

ICF Next is seeking a skilled Media Relations Specialist to join their award-winning agency. The role requires a public affairs or media relations background in the public sector and will focus on communications-related activities for various programs, including public health, healthcare, climate change, and others. The successful candidate will have experience supporting clients with media relations campaigns, demonstrated capabilities in writing communications materials, and experience supporting government communications operations. The position offers excellent opportunities to work in a dynamic and collaborative environment.

Multifamily Affordable Underwriting and Credit Lead (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 24, 2024

Fannie Mae is seeking a Multifamily Affordable Underwriting and Credit Lead. The role involves contributing to credit review and underwriting of MAH loans, managing communications with clients, and determining lending decisions. The ideal candidate will have 4+ years of relevant experience, a Bachelor's degree, and working knowledge of affordable housing programs. They should possess skills in risk assessment, underwriting, and structuring loans for multifamily housing transactions. Fannie Mae offers a flexible work environment and comprehensive benefits package.

Teachers at BIDKids Child Development Center

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 24, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with a supportive environment and opportunities for career growth. Benefits include discounted child care, medical, dental, and vision coverage, mental health support, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

Human Resources Recruiter

Company: Pixalate, Inc.

Location: Washington DC

Posted Dec 24, 2024

Pixalate is a global online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and noncompliant mobile CTV apps and websites. They have been involved in high-profile cases unearthing criminal and illegal surveillance. The company is hiring a Corporate HR Recruiter for a 100% on-site role in McLean, VA. The role involves sourcing, screening, interviewing, and managing the recruiting process for sales and technology roles.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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