Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Registered Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The VA Puget Sound Healthcare System is recruiting for a Registered Nurse to work in outpatient primary care at the American Lake VA Hospital in Tacoma, WA. The role requires U.S. citizenship, passing a drug test, Selective Service Registration for eligible males, and completion of a probationary period and background investigation. The nurse must pass a pre-employment physical and participate in vaccination programs for influenza and COVID-19. Qualifications include English proficiency, graduation from an approved nursing school, current nursing registration, and meeting specific scope, education, and dimension criteria for grade assignment. BSN, acute care, and ambulatory care experience are preferred. The position offers comprehensive federal benefits.

Fish Biologist

Company: Department of the Interior - U.S. Fish and Wildlife Service

Location: Neah Bay, Washington Neah Bay, Washington

Posted Dec 21, 2024

The text describes a job posting for a Fish Biologist position at the Makah National Fish Hatchery in Neah Bay, WA. The role requires U.S. citizenship, a valid driver's license, and the ability to wear a government uniform. It involves non-standard work hours, including weekends, holidays, and night shifts. The position also requires living in government-provided housing and possibly a probationary period. Qualifications include a degree in biological science with specific coursework in aquatic and animal sciences, or equivalent experience. For GS-11, one year of specialized experience or a Ph.D. is required. For GS-12, one year of specialized experience at the GS-11 level or equivalent is needed. Graduate education, experience, and volunteer work are considered. Proof of education is required, and foreign education must be evaluated. The position is eligible for PCS entitlements and telework in emergencies. CTAP/ICTAP applicants may receive selection priority.

Interdisciplinary Civil Engineer/Mechanical Engineer/Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 21, 2024

The text describes a job opening for an Engineering Project Manager position in the Project Management Substations Team at Bonneville Power Agency (BPA). The role involves planning, directing, and coordinating activities for assigned engineering projects. The position requires a U.S. Citizenship, suitable for Federal employment, and may involve physical examinations. The candidate must have a degree in Engineering or a combination of education and experience equivalent to a bachelor's degree in engineering. Specialized experience is needed, involving application of advanced engineering principles to manage projects and apply Project Management Body of Knowledge Principles. The position is located in Vancouver, WA, known for its outdoor activities and nature parks. BPA offers a comprehensive benefits package and strives for a safe, positive, inclusive work environment.

IT Specialist (Workstation Administrator)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Supreme Court of the United States is hiring for a full-time IT Field Service Technician position in Washington, D.C. The role requires a minimum of four years of user support experience, hands-on knowledge of technology products, and proficiency in Windows 10/11 and Microsoft Office Suite. Additional skills like A-Plus and Microsoft Certified Application Professional status are a plus. The position offers a comprehensive benefits package and the opportunity to work with a skilled team and access advanced resources.

Human Resources Specialist (Information Systems)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The United States Capitol Police (USCP) is dedicated to safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. They ensure a secure environment for Congress to carry out its constitutional duties. The USCP is currently seeking applicants for positions in HR systems, requiring U.S. citizenship, successful completion of a background investigation, and a one-year probationary period. Qualifications include specialized experience in HR system maintenance, troubleshooting, data interpretation, and staying updated on industry trends. No education substitution is allowed for experience. Additional conditions of employment include a comprehensive criminal history check, credit check, Selective Service System registration (for male applicants), fingerprint check, and a full field background investigation.

Human Resources Specialist (Information Systems)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The United States Capitol Police (USCP) is dedicated to safeguarding the Congress, its members, employees, visitors, and buildings from crime, disruption, and terrorism. They ensure a secure environment for Congress to carry out its constitutional duties. The USCP is currently seeking applicants for positions in HR systems, requiring U.S. citizenship, successful completion of a background investigation, and a one-year probationary period. Qualifications include specialized experience in HR system maintenance, troubleshooting, data interpretation, and staying updated on industry trends. No education substitution is allowed for experience. Additional conditions of employment include a comprehensive criminal history check, credit check, Selective Service System registration (for male applicants), fingerprint check, and a full field background investigation.

POWER PLANT MECHANIC

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Bridgeport, Washington Bridgeport, Washington

Posted Dec 21, 2024

This job posting is for a Direct Hire Authority position for a Journey Level Power Plant Mechanic at a hydroelectric power project. The role involves shop, plant, and outside work, requiring a valid driver's license and pre-employment physical. No specific education is required, but candidates must demonstrate sufficient knowledge and skills through experience. The position involves physical effort, including prolonged standing, walking, and lifting up to 45 pounds. Working conditions include exposure to noise, heights, and various weather conditions. The role offers a comprehensive benefits package as part of a U.S. government career.

Sr. Mgr., Account Executive - Federal B2B Sales

Company: Samsung Electronics

Location: Washington DC

Posted Dec 21, 2024

The text is a job description for a Sales Account Executive position at Samsung Electronics America Inc. The role involves driving enterprise and mission-oriented mobility solutions, growing new business, and managing top-level relationships with clients. The Sales Account Executive should have technical expertise in Samsung's Federal market strategy and solutions, and be comfortable as a technology expert and viewed as a trusted advisor to the C-Suite. The role requires proven track record in Federal Government Civilian Agencies, Department of Defense, and other Federal agencies. The Sales Account Executive is responsible for securing new revenue and growing Samsung market share within SEA's Mobile B2B Business Unit.

Registered Nurse - Surgical Intensive Care Unit (SICU)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

VA Puget Sound Healthcare System (VAPSHCS) is a complex, interdisciplinary teaching healthcare system with multiple divisions and outpatient clinics. It offers comprehensive services including emergency care, specialty medical, surgical, psychiatric, critical care, and rehabilitation. The system requires U.S. citizenship, drug testing, Selective Service Registration for males, and a probationary period. Employees must pass a background check, physical exam, and vaccination programs for influenza and COVID-19. Nursing positions require English proficiency, graduation from an approved nursing school, and current nursing registration. Grade determinations are based on scope, education, and dimensions of practice, leadership, patient-driven care, professional development, and evidence-based practice/research.

Investigator (O-5 Billet) Non-Supervisory

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Tukwila, Washington Tukwila, Washington

Posted Dec 21, 2024

This is a non-supervisory position within the Department of Homeland Security's Immigration and Customs Enforcement, specifically in the ICE Health Service Corps (IHSC) Investigations Unit (IIU). The role involves conducting investigations into allegations of inappropriate healthcare, incidents of mortality or significant morbidity, and employee misconduct in over 140 detention facilities. The incumbent must be a current USPHS Commissioned Corps Officer with a relevant professional license and experience. The position requires travel, proficiency in computer applications, and knowledge of ICE, IHSC, and PHS rules, regulations, and policies.

Senate Deputy Archivist for Senators' Offices

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Secretary of the Senate's Senate Historical Office is advertising for a Deputy Archivist for Senators' Offices. The role involves managing and preserving electronic records, inspiring staff, and interacting with Senators and their staff. The position requires an ALA-accredited master’s degree in library, information, or archival science, or an equivalent, along with five years of experience in archiving, including digital archives. Knowledge of metadata best practices, copyright issues, and web archiving is necessary. Preferred qualifications include U.S. History knowledge, team coordination skills, and experience with command-line interfaces, scripting languages, and relational databases.

Office of Supervision Strategy & Compliance Director

Company: Department of the Treasury - Treasury, Financial Crimes Enforcement Network

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

Join FinCEN, the nation's financial intelligence unit, to safeguard the financial system from financial crimes. This role involves preventing and detecting terrorist financing, money laundering, and other financial crimes. The position requires a Top Secret (TS) clearance with Sensitive Compartmented Information (SCI) access, and successful completion of a Tier 5 level background investigation. Key responsibilities include drafting reports on Bank Secrecy Act (BSA) compliance, developing AML/CFT compliance programs, and establishing supervisory policies. FinCEN offers a comprehensive benefits package, flexible work schedules, and opportunities for telework.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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