Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Change Management Consultant (Workfront, AEM implementations)

Company: LeapPoint

Location: Washington DC

Posted Dec 21, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology for improved marketing lifecycle orchestration. As an Adobe Gold Solution Partner, they offer expertise in the Adobe Experience Cloud ecosystem, with certified consultants delivering over 600,000 hours of Adobe-related implementations and integrations. They are part of Omnicom Precision Marketing Group, OPMG, a global network of agencies and consultancies. The firm seeks a Change Management Consultant to ensure digital transformation projects deliver on business objectives through high adoption and buy-in.

EEO Intake Specialist

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job announcement details a position in the Office of Civil Rights and Diversity (OCRD) at Peace Corps HQ in Washington, DC, reporting to the Director. The role involves centralized leadership, coordination, monitoring, and evaluation of the Peace Corps' EEO Program. Requirements include U.S. citizenship, age (18+), direct deposit for salary, Selective Service registration for males born after 1959, and completion of a Declaration for Federal Employment. A background security investigation with favorable adjudication is necessary. The position requires a public trust background investigation and a one-year probationary period. Qualifications include specialized experience in EEO laws or a Ph.D. or equivalent doctoral degree. Time-in-Grade requirements apply for current or former federal employees.

Supervisory Wildlife Biologist

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Pasco, Washington Pasco, Washington

Posted Dec 21, 2024

This job posting is for a Direct Hire Authority position at the Ice Harbor Project, a multi-purpose hydropower facility. The role requires a Bachelor's degree in biological science with specific coursework in wildlife subjects, zoology, and botany. Specialized experience equivalent to at least GS-09 or a Ph.D. in a related field is necessary. The position involves natural resource management, people management, project management, reading comprehension, and wildlife biology. It includes benefits, situational telework, and a trial period. However, it does not cover PCS costs.

GENERAL ATTORNEY

Company: Department of the Navy - Secretary of the Navy Offices (SECNAV)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

A job opportunity for an attorney as Counsel in the Naval Audit Service (NAVAUDSVC) is available. The position, located at the Washington Navy Yard, DC, offers career development and leadership experience. It requires U.S. citizenship, a law degree, and active bar membership. The role involves potential travel and necessitates obtaining a security clearance. The successful candidate will be on the General Schedule (GS) at the GS-15 level with a minimum of five-and-a-half years of relevant legal experience preferred.

Special Events & Conference Coordinator

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for a Special Events and Conference Coordinator in the Office of Conference, Event and Meeting Services (CEMS) within Treasury Operations, Departmental Offices, United States Department of the Treasury. The role requires U.S. Citizenship or National status, a probationary period, a background investigation, and compliance with federal ethics laws. Specialized experience is required, with varying levels of experience needed for GS-13, GS-12, GS-11, and GS-09 positions. The job involves planning and executing events, coordinating logistics, and working with executive level officials. Additional information includes conditions of employment, qualifications, and benefits.

Public Utilities Specialist (Settlement Analyst)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 21, 2024

The Public Utilities Specialist (Settlement Analyst) position is available at Bonneville Power Administration, Transmission Services, Transmission Marketing and Sales, Commercial System Management, Transmission EIM Settlements. The role involves validating Energy Imbalance Market settlement values, determining financial positions, and evaluating market behavior to identify trends and anomalies. The position requires at least one year of specialized experience in validating and analyzing market settlement transactions in the electric power industry. No specific education requirements are mentioned. The job is located in Vancouver, WA, known for its beautiful downtown, nature parks, and outdoor activities. The U.S. Department of Energy fosters a diverse and inclusive workplace, offering a comprehensive benefits package and promoting work-life balance.

Licensed Practical Nurse (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a position eligible for the Education Debt Reduction Program (EDRP), offering student loan payment reimbursement. The role requires U.S. citizenship, English proficiency, and a valid LPN/LVN license. Qualified candidates must meet specific requirements and pass a probationary period, background check, and physical evaluation. The position involves patient care, medication administration, and collaboration with other healthcare professionals. Vaccination against COVID-19 is mandatory.

Lead Full Stack Developer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 21, 2024

Harmonia Holdings Group LLC is an award-winning rapidly growing federal government contractor committed to providing innovative high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, and employee satisfaction. They are seeking a Lead Full Stack Developer to join their team.

Not-For-Profit Tax Manager

Company: Withum

Location: Washington DC

Posted Dec 21, 2024

Withum is a forward-thinking technology-driven advisory and accounting firm that offers a work-life balance and a path to partnership. They provide innovative tools and solutions for accounting, tax, and overall business management needs. The firm values talent and recruits the best and brightest people. Their Tax Services Group offers comprehensive tax reporting, tax planning, and tax compliance services. The Not-for-Profit Tax Manager position involves working with an integrated team of CPAs and industry leaders, supervising staff, and building relationships with clients. The firm promotes personal and professional growth for all team members, clients, and surrounding communities.

Registered Nurse - SDU (Same Day Unit)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

This job posting details the requirements and qualifications for a nursing position at the Department of Veterans Affairs. The role is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. U.S. citizenship is required, and non-citizens may only be appointed if no qualified citizens can be found. Applicants must pass a urinalysis test, background check, and physical examination. They must also be proficient in English and have current, full, active, and unrestricted registration as a graduate professional nurse. The position requires 1-2 years of Med-Surg experience and Advanced Cardiac Life Support (ACLS) certification. Full vaccination against COVID-19 is mandatory.

Director (Office of Sexual Assault Prevention & Response)

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This position is within the Office of Sexual Assault Prevention and Response (SAPR) at Peace Corps HQ in Washington DC. The role involves coordinating all aspects of the agency's work in sexual assault prevention, response, and policy development. The Director collaborates with senior management to ensure a survivor-centered, trauma-informed approach to sexual assault prevention and response.

LOCK AND DAM OPERATOR

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Seattle, Washington Seattle, Washington

Posted Dec 21, 2024

This is a Direct Hire Authority solicitation for a Lock and Dam Operator position. The role involves handling lines, controlling access to lock gates, and maintaining site structures and facilities. The job requires a valid state Driver's License, pre-employment physical, and participation in the Medical Surveillance Program. It involves shift work, including weekends and holidays. No specific education requirement exists, but candidates must demonstrate reliability and dependability. The position is mission-essential and not subject to administrative dismissal in emergencies. It's a temporary role, NTE one year, with potential extensions up to three years.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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